72 Pennsylvania Lexus Service Centers

You saved me time and money. - Gradolga

You saved me time and money. Thank Mark for his help in getting the work done expeditiously. When it seemed others did not care or did not want to get involved he stepped in and completed the job. My husband suffers with alzeheimer and working with him can be a challenge. Thanks 🙏.

My wife and I recently had service on each of our Lexus - Erik Brandt

My wife and I recently had service on each of our Lexus vehicles. Collin was a pleasure to work with on both occasions and made our experience an awesome one. I was recently asked by a friend of ours why we choose Lexus over Volvo and I explained that I receive better service at Lexus. Please pass this on to Collin as he deserves to be recognized. Thanks for the positive experience!

I did not buy my Lexus from here but I visited for all of... - LexusFan

I did not buy my Lexus from here but I visited for all of my service appointments. The staff is professional and I never had a problem after any of my routine service visits. Rental cars were facilitated for me with no hassle.

Service Manager Ryan K is always extremely Professional - henrylark439

Service Manager Ryan K is always extremely Professional and Kind. Their patience is exemplary. Coffee is good to.👍

Outstanding sales reps, especially JAKE! - spinelladennis

Outstanding sales reps, especially JAKE! Also excellent service department and very competent technicians. Communications with the dealer and within the dealership needs improvement. Dennis Spinella, PH.D.

I recently had a problem with my leased UX Hybrid 2023 - Shanbreen

I recently had a problem with my leased UX Hybrid 2023 (something to do with my navigation system). I initially contacted Toyota and hated their customer service. They were giving me $250.00 to be spent on repairs only, for a car under warranty with around 1500 miles. Not only that, they refused to do anything about my problem. I then turned to Rohrich Lexus and had a wonderful experience with them. It took some time for them to solve the problem but they kept me abreast with what was going on. Although, the Service Department was not helpful, Shawn, the sales person, and the general manger, Jason Xenack were excellent. They contacted the Service Department (especially Jason) and returned our calls, always letting us know that the problem would be solved one way or the other. They even compensated us for the long time it took in repairing our problem which according to Toyota was not repairable. Thank you Shawn and Jason. People like you, makes it worthwhile dealing with your company. Please disregard the optional information below. This was a special situation and does not pertain to what is asked in the Optional section. I wanted to cancel my responses but could not undo what I had marked.

I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi

I have purchased five cars through abruzzi auto brokers since 2000. I estimate my savings to be around $10,000-$15,000 total. I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket. They have also sold several cars for me. My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.

The lady is very ignorant and they sell trash cars. - Teresa Hubbard

The lady is very ignorant and they sell trash cars. The one I bought was a lemon and they will not do anything. 2nd alternator in 2 years…amongst multiple others. Do not buy from them!

Two No Good Lieing Nose Browner Females Manager and - SunInParadise88

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car. Never will go to Any Audi Dealerships in the future, had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocate are useless No Good Nose Browners also.

Horrible customer service experience. - deanrob101

Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.

Managing an emergency repair - Barbara Becker

Between Christmas and New Year, I was traveling from North Carolina to visit family in Harrisburg and on the way heard a sudden noise which got worse and worse. Finally arriving in Harrisburg I called the dealership. They took me in within a few hours, diagnosed the problem, repaired it on the spot, kindly offered drinks and snacks in the lounge, kept me informed, washed and vacuumed my vehicle, and sent me happily on my way NO CHARGE!!!!!! I guess we can all call that great service with a smile. Thanks to the service team!!!!!