111 Pennsylvania Kia Service Centers

Dealership closed permanently without notifying customers. - HonestCritic

Talk about a bunch of con artists from NJ- Jessie Armstead and Antonio Pierce... They permanently closed Kia Hazleton and Kia Hyundai without notifying customers and sold add ons that will never be honored! I had servicing schedules on my car for next week and had a heck of a time making an appointment over the past 3 weeks... this explains why.

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

My service advisor was spot on perfect. very thorough.... - vinnie0714

My service advisor was spot on perfect. very thorough. Nice gentelman. went over everything in detail with me.

Courteous, Professional and Efficient. - Jarr1963

Courteous, Professional and Efficient. Kept informed during service process. All work was completed correctly. Will be returning for future services.

Service department has outstanding service advisors reps. - davec343

Service department has outstanding service advisors reps. Sam and Chris always have a smile and are there to help. Been here 4 times and each time was a good experience.

I took my 2011 Kia Sorento in on a recall notice, and... - Roseani

I took my 2011 Kia Sorento in on a recall notice, and while there I started talking to Mike Ebeling. He is a nice young man and we were looking at a new 2014 Sorento that was in the show room. Mike showed me all the features, we then took a test drive. And I was sold so I left with a 2014 Kia Sorento. Thank you, I always go to Ladd Hanford for my services they are always helpful, and friendly.

Service - Disgusted2016

Twice now we took my Kia Sedona there to be fixed n both times it came back with more wrong with it and of course it's unrelated to what they supposedly fixed needless to say we spent 2000 in the last 6 months n still can't drive it I am going to better business to see what can be done tired of getting rip off

Your service department is top notch! All your service... - Heather

Your service department is top notch! All your service staff are hard working, friendly, dependable and honest. They always go above and beyond. Highly recommend!

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

The other day I backed into a pole by my house. It broke... - charlesderrick876868

The other day I backed into a pole by my house. It broke my passenger side tail light, so to find a cheap replacement, I went to the Internet. After browsing several pages I saw Major Hyundai’s website and went through their discount offer pages. I found just what I was looking for; a 20% discount coupon on all Hyundai Parts. I am happy with my purchase. Highly recommended.

Our car was scheduled for the anti theft software - joeoc123

Our car was scheduled for the anti theft software upgrade. All work was completed and car was ready as promised

I called for an oil change/inspection Lon July 5. - Cschuller

I called for an oil change/inspection Lon July 5. They gave me an appointment for July 31. The car failed because of a rear brake. They wanted over $1000.00 to fix it. My husband did it for just over $200.00 the next day. I called that day and was told I couldn’t get in till September 5. There service department times have gotten si long

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Able to fit me in - rdrj427

I originally called with a battery/charging issue with my 15 Soul. Even though at first I was told they had no appointments available to 9/5 they fit me in because of the nature of the repair. Janine was our service advisor and she was awesome to work with. Very professional and courteous. Pete the general manager is always great to work with. Thank you.

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Have waited multiple times on call backs never received. - Crystalnelly21

Have waited multiple times on call backs never received. Bought car 6 months ago it’s been in the shop for 3 weeks with no help from Preformance Kia or call back from general manager