2,574 Pennsylvania Kia/1000 Service Centers

Dave Dinwiddie is an excellent mechanic. - Mcallaghan2

Dave Dinwiddie is an excellent mechanic. He was able to diagnose that a finishing nail was picked up in my tire along the outside area of the tire. There was no possibility of a patch so I did have to get a new tire, but it beats a tire blowout going 65 mph. Christine at the service desk was very kind. The entire experience from check-in to checkout was extremely easy and everyone was so kind. Wonderful dealership and better people. Thank you.

Truck is in for the same problem this is the third time - rditchkus

Truck is in for the same problem this is the third time pretty bad don't you think no loaner car call Friday about 815am called again still no answer finally about 11am phone was answered this is my third vehicle from hesser fix my truck this time

good dealership I would contuine dealing with your - cgentile1709

good dealership I would contuine dealing with your dealership by far a good dealership good

Very nice to have a dealership with a service department - tkinsingerstark6620

Very nice to have a dealership with a service department that you can trust. When they make a recommendation I know it’s needed and they are very transparent about what they do. Overall very professional and respectful staff that are also very friendly.

Always get prompt and friendly service on my Corvette - psujoepa4you

Always get prompt and friendly service on my Corvette Mason , Bill and everyone else in the service department are great to work with.

Close to where I live. - gjlyon24

Close to where I live. Clean. Exceptional service staff. Answered my questions quickly and efficiently.

Quick professional service. - NLHOME

Quick professional service. Clean waiting room. Staff keep me informed reviewed the service order. Thanks

Fast Service, Easy to schedule appointment. - Eric M

Fast Service, Easy to schedule appointment. Was able to get in wright away, and work was done in the same day. Not 3-4 weeks out to schedule an appointment like some other dealers.

The service department and the sales department parts - NSHELD

The service department and the sales department parts department and all of the technicians are the best.

Very personable, knowledgeable , and polite staff Who - babsflick

Very personable, knowledgeable , and polite staff Who took my car serviced it and gave it back to me with a full report on it.

terrible customer service. - waynescrane2

terrible customer service. BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than 2000 miles, claimed my tires were too aggressive. the tires they rotated had 9000 miles on them, wish I could post pictures, tech brings my truck around for me and steering wheel is at 10 and 4 o'clock, unacceptable. they send it to their other dealership to fix alignment, it was out 2.4 on one tire a and 1.6 on the other. now I'm out 700$ for 2 tires that I originally didn't need, they said they could get me tires that I had to pay for.. .xxxxxxxx! they screwed them up they should replace them..... I would never buy another vehicle from them. they don't have a diesel tech, I had to go to Shorkey in N Huntington for service...I'm done with these condescending service writers who pretend to know all...never again!

After 20 years with the same service center, they refused - chris.luddeni

After 20 years with the same service center, they refused to inspect my car due to a check engine light—ironically caused by their clutch replacement a year or two prior. They couldn’t fix it, said it wouldn’t pass emissions, and left me stranded. Determined to solve the issue, I replaced a faulty sensor myself, but the check engine light persisted. I reached out to PennDOT and discovered their emissions waiver. When I presented it to the original garage, they were clueless about the waiver and still refused to inspect my vehicle. Frustrated, I decided to take my business elsewhere. I phoned multiple service centers, promising that the first one knowledgeable about the emissions waiver would earn my loyalty. Faulkner was my third call, and TJ immediately understood what I was referring to. Within two minutes, he won my trust and my business, and I’ve been loyal to Faulkner ever since. TJ and his team are honest, reliable, and never upsell or inflate costs, making them a rare gem in the industry. As the second owner of this car, I learned that the original owners had it serviced at Faulkner right after purchasing it new from another dealer. Since TJ and his team had been servicing the car from the very beginning and knew it inside and out, it only made sense for me to continue bringing it to Faulkner. Their knowledge and trustworthiness have kept me coming back, and I couldn’t be happier with their service. I am a proud and satisfied customer, and I HIGHLY recommend Faulkner!

They go out of their way to help the customer with any - Bichonfriz

They go out of their way to help the customer with any issue they have with their car. I have always been pleased with their eye to detail and their timeliness of repairs.

The dealership was fast and polite. - Josh the squirrel lover

The dealership was fast and polite. Kristie texted me promptly and clearly while they were working with my vehicle. They found out squirrels chew up some wires and even sent me pictures for the photo album. Was a good experience, never trust the squirrels...

Had an 11:00 service appointment for state inspection. - Ed Coyle

Had an 11:00 service appointment for state inspection. Jennifer Bross had everything lined up when I arrived at drive thru. I went to the showroom and was pleasantly greeted and asked if I needed anything. Took my time looking at all the new models and before I knew it, Jennifer located me and told me what I needed. Not long after that my car was ready and I was on my way. Granted, I have a 2019 CRV with 32K, and I didn’t expect anything major today,but the way I was treated always keeps me coming back. Thanks again!

Charlene was outstanding Very pleasant and welcoming - Tmor2

Charlene was outstanding Very pleasant and welcoming Asset to your organization Well dressed and very professional

Great service department. - biltap

Great service department. They are very nice people to work with. Very professional, personable and knowledgeable.

I went in to get a low beam light replaced. - Borntowin52

I went in to get a low beam light replaced. It’s a 10 minute job. I was charged $55 for labor. I know dealers charge more but that’s ridiculous.

My service was completed very timely, and the lounge they - mushroom_reputable037

My service was completed very timely, and the lounge they have for waiting is comfortable.

Everything is such a fast process. - Shari F

Everything is such a fast process. The get you in and out quickly! They even attempt to tap out all resources before just asking you to pay an amount.

I've found them to be very honest and helpful. - MKinPA

I've found them to be very honest and helpful. Originally had a wonderful buying experience here. I had to fix a few minor things (hose routing/air intake incorrectly mounted) after my last service but that was still a great service experience. I drive out of town to come here just because I trust them a bit more than my local dealer.

Unresponsive and rude service department, IF you can find - merikan4now

Unresponsive and rude service department, IF you can find anyone to wait on you. Slow service, takes over twice as long as they estimate every time. Do yourself a favor and buy another brand of car if you live in that area.

Courteous, outstanding, and professional. - Sdepaul85

Courteous, outstanding, and professional. Very knowledgeable and patient. Kept me posted on progress of work.

3 hours for an oil change and inspection is a little - tjcurry33

3 hours for an oil change and inspection is a little much. When I was promised free inspections for buying there, there should be no fee but they still changed me. I called 4 different times and no one bothered calling back. Will not buy from you again!

Jeff was an excellent help and great service provided by - Lfort1doc

Jeff was an excellent help and great service provided by him Great asset to the dealership

I was having my car repaired and as always it's always a - charchar214.cj

I was having my car repaired and as always it's always a good experience working with steve and the Faulkner team, thank you guys and just keep up the good work.

They are very professional, thorough, friendly, and - Schmidt65

They are very professional, thorough, friendly, and timely. Aaron was especially cordial and had our car done in much less time than expected.

My service at Koch 33 VW was very good as always they - Leroy

My service at Koch 33 VW was very good as always they treat you with respect and kindness I have been with them for years the Techs know their job and they do them well, their cost is a little much, but you pay for what you get... Thank you guys..

I took my truck to Laurel Ford knowing that I needed a - Dev

I took my truck to Laurel Ford knowing that I needed a recall on door locks needing performed but they went above and beyond while in the doors noticing extra little things needed performed for it to work better than before and they didn't charge me a dime for it. Thank you so much. I will definitely come back again for any service needs.

The services received was excellent and all the staff - betunski

The services received was excellent and all the staff members were also great as per usual.