193 Pennsylvania Jeep Service Centers

I spoked to John Z today and he was able to take care of... - Rich0831

I spoked to John Z today and he was able to take care of a problom that I had with my new car and i am very happy with the dealership and ther service

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Got new key fob - sjnoll

I expected to wait about an hour for them to program my new key fob. I got a stack of magazines and settled in the chair. I barely got to look at 2 magazines when Eli Stup came out and said, "O K you are ready to go." Amazingly fast service. He said he worked it in since it takes little time to program it. While that was getting done they also did a vehicle checkup. I was surprised. Good job guys!

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Customer Service was more than complimentary coffee. - Ty

There will always be the need to service your vehicle, whether it's under warranty or not, the quality of service should be the same. On two separate occasions, I have had service provided by Team Brenner and was pleased on both visits. My inconvenience for a factory recall was accommodated with a rental at no charge and shuttle services for required maintenance on visit number two. I made the mistake of visiting the competition up for MOPAR services and was treated like a number. Being in the customer service field for over 15 years myself, I can assert regardless of the cost of product or service treat every potential client with respect. Team Brenner displayed a work ethic and genuine care for the customer that far exceeded their competitor (whom I will not give free advertisement to). Thanks, Team Brenner!

Rich and his guys in service are stellar ! - Proman242

Rich and his guys in service are stellar !! They make a service appointment painless and so easy ! Appreciate you all and I Love my trailblazer ! I am your customer forever !!

They were fast checked my car out very well was ever - Mike.cumer

They were fast checked my car out very well was ever friendly tilled me things that were bad on my car of than what they were working on

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Better late than never! - Jim N.

My apologies to all for this late review. While traveling from our home state of Wyoming by RV and towing our Jeep Wrangler through Ohio/Pennsylvania on 09/18/2019, we experienced a serious problem with our Jeep suspension. It was after hours and we took the Jeep to the nearest dealer, Scheidemantle Motors. Returning the next morning (09/19), Service Advisor Reese Summersgill was extremely helpful and sympathetic to our plight. She immediately had the Jeep evaluated and after we were briefed on and shown the problem, they ordered parts and had it repaired while we continued our journey with the plan of picking the Jeep up upon our return trip five days later. The Jeep was repaired to our complete satisfaction, and when we returned home to WY, our local Jeep dealer and Firestone business commented on the appropriateness and correct repairs. I can't say enough great things about Scheidemantle Motors! Excellent customer service, quality of repair work, fair pricing, and all staff were very honest and forthcoming. Our best to Reese!

Horrible service department. They only care about their... - swturner68

Horrible service department. They only care about their rating. Didnt care how I was treated.

Had a faulty radio replaced they damaged my dash has... - Aewildbill

Had a faulty radio replaced they damaged my dash has taken over four weeks to get the part in and when I took it to be repaired they wanted to charge me for a loaner vehicle

dan chapman greets me and is an excellent service man - fxtiesi

dan chapman greets me and is an excellent service man ager greets me and says what can i do to help you

Great place to do business! - calvin41

They have a great service department. They are very friendly and helpful. They go out of their way to make you fell like you are part of a family. .