269 Pennsylvania Ford Service Centers

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

Bob and Derek were very helpful And courteous when I had - Frankieronald25

Bob and Derek were very helpful And courteous when I had my truck in for inspection

Great service! - alute812

I've been taking my Escape to State College Ford for the past two years since moving to State College. A few weeks ago, State College Ford failed to write down my service appointment after I had rearranged my day and gone in late to work, and they didn't have the parts available when I dropped it off. They did not seem to care that they had made a mistake and they did not say or do anything to try to make it right. They really didn't seem to care at all. Frustrated, I decided to try Joel Confer Ford. Not only did they save me $300 by suggesting a different method for fixing my car, but they were friendly and knowledgeable, as well as willing, able, and interested in explaining my car's problems and the services it needed. I was happy to have such a positive experience with Ford, because I haven't since moving to State College. I'll gladly drive the extra way to Joel Confer's in the future to get better service!

If you use a credit card to pay your bill there is a 3% - Upset customer

If you use a credit card to pay your bill there is a 3% surcharge. On an $800.00 this is $24. It is not a small sum. I have been coming here for years and this is a new change. When you make the appointment or drop your car off this information should be provided at the time. Had I known about it ahead of time I would have brought cash to pay the bill. If you pay by check they want to scan your drivers license into the system making you vulnerable to identity theft. This has happened to me twice before so I am speaking from experience. Also, they do not call you to inform you when your car is ready (another opportunity to inform of the surcharge).

Brought my Ford Fusion in for a service repair, the... - Fam1159

Brought my Ford Fusion in for a service repair, the repair was done but they damaged my car during the repair, and then the mechanic never reported the damage, he chipped the paint up all around the gas door, they had to take my car and repaint the rear quarter by the gas door, then we just got told that the recalls we had done at this dealership have to be redone, because they had shoddy mechanics working here that possibly didn’t do the job correct, tell me, this, ur bringing ur car in for a safety recall and the job isn’t being done correct , and the recall is being recalled because the dealership hired a shoddy mechanic, is this a dealership u want to bring ur car to?

Friendly, Professional and Knowledgeable Service Staff.... - Hope

Friendly, Professional and Knowledgeable Service Staff. Had state and multi point inspection performed. The facility is using Social Distancing. My sales person is Ben Haines

Easy to schedule appointment for inspection within the - happywithford

Easy to schedule appointment for inspection within the dates that were convenient for me. I waited for the car and the waiting area was comfortable and clean. Staff was very friendly and polite.

The service dept FaiIed to find the oil leak in our - Richards1957

The service dept FaiIed to find the oil leak in our vehicle. Small leak. We picked the car up and were told there was no leak. The service manager stated if it was there our service tech would have found it. He was almost able to convince me I was wrong. Not a nice person, narcissistic at a minimum. This man has been there for sometime making me think the judgement of this dealership is poor for letting him continue to be employed with there. I really couldn't see the man employed anywhere at let alone here. He may know someone at the company I'm guessing because he is not a good person. He insisted at that time there work was completed and to make another appointment. The arrogant attitude and look on his face was the all there. I still have an oil leak as described. I crawled under the car and found the leak. Don't ever leave that service dept. Because that man expects it to happen. He expects repect he doesn't deserve.

They were fantastic took time to help me find the perfect - Lynnlee918

They were fantastic took time to help me find the perfect car, Kathy Joe, and everyone else had wonderful patience with me and they were all just fantastic. Go see Kathy Jo Donahue. If you ever need a car she’s terrific.

On a recent trip from Canada to the Gulf Coast, we - Steve

On a recent trip from Canada to the Gulf Coast, we experienced some mechanical problems with our truck. As it was a Friday afternoon, we knew that if we didn't get it fixed, we could be stuck for the weekend. Key Ford of Hazleton took care of us right away. They diagnosed and repaired the problem and had us back on the road in no time. Exceptional customer and highly recommend this dealership! Special thanks to Dominick for taking such great care of us!

The service department is horrible. - Goblue0558

The service department is horrible. I made an appointment online and arrived 15 minutes early. I was told that the online system is balky and to not use it because they have to decipher everything and it doesn’t take into consideration lunch hours. Then, I was sent to Richard because I had a Fleet vehicle. He said they don’t do fleet vehicles with online appointments but he could squeeze me in later in the afternoon. I had an 11:30 appointment It isn’t that they really screwed me but they were really rude in going about their business. Richard should be fired. I purchased a car there a year ago and have been bringing my fleet vehicle with no problems in the past. Keystone. You have lost all my future business.

Excellent Customer Service, Saturday service is very - alm7865

Excellent Customer Service, Saturday service is very accommodating, technicians are very thorough, and I was in and out very quickly.

Purchased new 2024 F150 back in August, now with 3453 - johncamaerei

Purchased new 2024 F150 back in August, now with 3453 miles computer message "parking brake limited function, service required". I called service for appointment and they said I would have to leave truck all day. I live over 40 miles away and asked for loaner car. Service said they do not have loaners but I could rent a car and if it was a warranty issue I wouldn't have to pay. How can they say if it is a warranty issue when I have a bumper to bumper 36,000 mile warranty and I only have 3453 miles on truck? I emailed sales a week ago and no reply. If I knew they would not provide loaners I wouldn't have purchased truck. I made appointment local with Ray Price Ford and will not call Koch and will not be a repeat customer.

The people at L & L Ford are super to work whith. The... - raffyremodeling

The people at L & L Ford are super to work whith. The people are kind and the dealership is clean. The service department performs top Quality work.

No transmission fluid put back into our 2008 truck when... - meagera

No transmission fluid put back into our 2008 truck when transmission line was replaced after it rusted out on this 5+ year old vehicle. Was told we were not telling the truth, that Libby checked with the mechanic who swore it was topped it off! Obviously, it was not done. We spent $779.11 on this incomplete job and are very concerned if any damage happened to our vehicle. Very, very unsatisfactory service by a Ford service department, by supposedly Ford certified mechanics, on a Ford vehicle.

We go there because of the friendly, courteous and quick - JOSAFRPE

We go there because of the friendly, courteous and quick service. They let you know if there’s a problem and get it taken care of