269 Pennsylvania Ford Service Centers

Great service! - alute812

I've been taking my Escape to State College Ford for the past two years since moving to State College. A few weeks ago, State College Ford failed to write down my service appointment after I had rearranged my day and gone in late to work, and they didn't have the parts available when I dropped it off. They did not seem to care that they had made a mistake and they did not say or do anything to try to make it right. They really didn't seem to care at all. Frustrated, I decided to try Joel Confer Ford. Not only did they save me $300 by suggesting a different method for fixing my car, but they were friendly and knowledgeable, as well as willing, able, and interested in explaining my car's problems and the services it needed. I was happy to have such a positive experience with Ford, because I haven't since moving to State College. I'll gladly drive the extra way to Joel Confer's in the future to get better service!

If you use a credit card to pay your bill there is a 3% - Upset customer

If you use a credit card to pay your bill there is a 3% surcharge. On an $800.00 this is $24. It is not a small sum. I have been coming here for years and this is a new change. When you make the appointment or drop your car off this information should be provided at the time. Had I known about it ahead of time I would have brought cash to pay the bill. If you pay by check they want to scan your drivers license into the system making you vulnerable to identity theft. This has happened to me twice before so I am speaking from experience. Also, they do not call you to inform you when your car is ready (another opportunity to inform of the surcharge).

Brought my Ford Fusion in for a service repair, the... - Fam1159

Brought my Ford Fusion in for a service repair, the repair was done but they damaged my car during the repair, and then the mechanic never reported the damage, he chipped the paint up all around the gas door, they had to take my car and repaint the rear quarter by the gas door, then we just got told that the recalls we had done at this dealership have to be redone, because they had shoddy mechanics working here that possibly didn’t do the job correct, tell me, this, ur bringing ur car in for a safety recall and the job isn’t being done correct , and the recall is being recalled because the dealership hired a shoddy mechanic, is this a dealership u want to bring ur car to?

Friendly, Professional and Knowledgeable Service Staff.... - Hope

Friendly, Professional and Knowledgeable Service Staff. Had state and multi point inspection performed. The facility is using Social Distancing. My sales person is Ben Haines

Easy to schedule appointment for inspection within the - happywithford

Easy to schedule appointment for inspection within the dates that were convenient for me. I waited for the car and the waiting area was comfortable and clean. Staff was very friendly and polite.

The service dept FaiIed to find the oil leak in our - Richards1957

The service dept FaiIed to find the oil leak in our vehicle. Small leak. We picked the car up and were told there was no leak. The service manager stated if it was there our service tech would have found it. He was almost able to convince me I was wrong. Not a nice person, narcissistic at a minimum. This man has been there for sometime making me think the judgement of this dealership is poor for letting him continue to be employed with there. I really couldn't see the man employed anywhere at let alone here. He may know someone at the company I'm guessing because he is not a good person. He insisted at that time there work was completed and to make another appointment. The arrogant attitude and look on his face was the all there. I still have an oil leak as described. I crawled under the car and found the leak. Don't ever leave that service dept. Because that man expects it to happen. He expects repect he doesn't deserve.

My Lincoln was picked up serviced and returned to me... - Jimmy6

My Lincoln was picked up serviced and returned to me clean and as scheduled. The staff was professional and courteous. The communication between me and the service department was on point. Great job guys

Very happy with most recent service. Dealer had to... - philmilazzo

Very happy with most recent service. Dealer had to install new tires and do regular 5,000 mile service. All done in a reasonable amount of time. Service guy George was very cooperative with all my requests, including using my rewards points and checking that tire pressure was correct. Friendly staff, even though I didn't buy the car there.

The service department is horrible. - Goblue0558

The service department is horrible. I made an appointment online and arrived 15 minutes early. I was told that the online system is balky and to not use it because they have to decipher everything and it doesn’t take into consideration lunch hours. Then, I was sent to Richard because I had a Fleet vehicle. He said they don’t do fleet vehicles with online appointments but he could squeeze me in later in the afternoon. I had an 11:30 appointment It isn’t that they really screwed me but they were really rude in going about their business. Richard should be fired. I purchased a car there a year ago and have been bringing my fleet vehicle with no problems in the past. Keystone. You have lost all my future business.

Excellent Customer Service, Saturday service is very - alm7865

Excellent Customer Service, Saturday service is very accommodating, technicians are very thorough, and I was in and out very quickly.

Needed a repair after a recall was done. - bfitzy

Needed a repair after a recall was done. Can't say enough good about how I was handled. Handled the repair wonderfully and fixed something else minor- with no issue. Extremely professional. compared to the ford dealer I bought the car from- outstanding.

The people at L & L Ford are super to work whith. The... - raffyremodeling

The people at L & L Ford are super to work whith. The people are kind and the dealership is clean. The service department performs top Quality work.

No transmission fluid put back into our 2008 truck when... - meagera

No transmission fluid put back into our 2008 truck when transmission line was replaced after it rusted out on this 5+ year old vehicle. Was told we were not telling the truth, that Libby checked with the mechanic who swore it was topped it off! Obviously, it was not done. We spent $779.11 on this incomplete job and are very concerned if any damage happened to our vehicle. Very, very unsatisfactory service by a Ford service department, by supposedly Ford certified mechanics, on a Ford vehicle.

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

we were there for oil change in our F-150. - pete

we were there for oil change in our F-150. the wait time seemed long even though we had an appointment. they suggested that the tires needed rotated. cost over $100.00 to do both