269 Pennsylvania Ford Service Centers

All of the staff is so friendly and welcoming! Especially... - amtxoxo21

All of the staff is so friendly and welcoming! Especially the service department. Always honest and straight forward with you. My family and I will always buy and service our vehicles from this dealership.

Service center is a joke and they will lie to you through - vince_elmore

Service center is a joke and they will lie to you through their teeth for you to pay for their services. car was dropped off for a repair only they could do and it was pricey asked them if the rest of the car looked good before i dropped 2K into a 2K car they said yes i felt good with that answer and it was incorrect went for inspection and was told this service shop and Jason their top performer missed a whole lot wrong with the vehicle that made it very unsafe to drive, try to call to find out what happened am told every time no one is available to take my call. Do not bring your car here for service and I would not even buy a car from here very rude employees that could care less about the Ford policy or the consumer.

I purchased a brand-new Platinum F-150 from Fred Beans of - Bubba

I purchased a brand-new Platinum F-150 from Fred Beans of Newtown in February 2021. At 3,000 miles I needed a new transmission. Within the first year, I also needed a new battery followed by a new axle a few months later. Last year I ran out of oil a couple months after an oil change by Fred Beans of Newtown…not once, but twice both after Fred Bean oil changes. Upon inspection of the dipstick immediately following the last oil change, the Fred Bean technician tried to convince me a smudge on an otherwise dry dipstick was indication of a filled oil tank. In the meantime, I have had continuous minor issues which I brought to the attention of Fred Beans of Newtown only to be told it was a computer issue and we will need your truck for an extended period of time to research the issue(s). My research revealed a ‘technical service bulletin’ was issued for one of the problems I had brought to the attention of the folks at Fred Beans several times only to be told ‘we are not aware of any issues with that component and not sure how to handle it’. Whenever Fred Beans of Newtown needed to keep my truck for extended period of time, they were always good enough to provide a loaner vehicle…however, it was always a small low-end vehicle. They definitively told me that Ford Motor Corp dictates and limits the type of loaner vehicle they are allowed to provide. I called Ford Motor Corp and learned that it was actually the dealership who makes the decision as to what level of vehicle they are willing to provide their customers. Ouch! Yes, I am highly disappointed with all the physical issues I have had with my truck, but what bothers me the most is the lack of concern and follow up from the folks at Fred Bean of Newtown. They just don’t seem to care about properly servicing their customer.

Ted Q and the Ford team I experienced were excellent. - Mrstammimoat

Ted Q and the Ford team I experienced were excellent. Professional, straightforward, caring and knowledgeable

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

Worst Dealership, Beyond Unfathomable - Tyler Stahler

I can not believe this business is still running, the way they treat their customers and lack of knowledge on the cars they work on. I purchased a car from this dealership 2 years ago and ever since it has been nothing but issues. Every time my car is in the shop it comes back with a different problem, and don't expect them to fix their mistake. They will just push you to another Gilboy representative that can talk politics, and make it sounds as if you are in the wrong. I hope this helps someone from not making the same mistake I did. After having multiple issues with their service and customer support I cancelled my warranty and am going to Ciocca and CBtuning.net from now on.

Horrible Service - Holmes

I've recently realized they've been screwing my mom out of money for years. Every time she gets her car inspected something is wrong with it. I took my jeep here to get my Jeep Patriot inspected (because my mom wanted me to) they said I needed rotors and 4 new tires bc it was AWD. Little did they realize, my jeep is 2WD. I took it to another private garage in town and had 0 problems getting it inspected. Never would recommend them to ANYONE.

Service Department! - Haldeman1425

Nothing to complain about...when I called directly me when the best time was to bring my car in for oil/filter change and I was hardly there before my car was finished. This was great because I had lots of running around to do that day and it wasn't wasted waiting for my car. Happy!

I purchased my F150 Hybrid from them and have really been - Jjm96y2k

I purchased my F150 Hybrid from them and have really been impressed with the service and professionalism they gave me when buying the truck. First they didn’t lie about the vehicle and when I go to service on my truck, nothing has changed great service. Very polite, they treat me like the old days in keeping a customer coming back. Great job!

Best Body shop in Town - Faith

My 2017 Pacifica was hit from behind and had almost $5000 of damage. Victor and his team made it look good as new. They communicated progress throughout and had me back in my van as soon as possible. Thank you for the great service!

Service was welcoming, attentive, and quick. Inspection,... - kristino1980

Service was welcoming, attentive, and quick. Inspection, emissions, and oil change started as it was scheduled and was done in a expected amount of time.

The dealer scheduled this vehicle in promptly , explained - Wbmichael

The dealer scheduled this vehicle in promptly , explained what procedure would be done and provided an estimate for repair.

Damaged our Ford F150 - Nancy

Took our F150 in for the recommended spark plug change and now the truck is not running properly. There is no doubt in my mind that they screwed it up by not changing them per specs. This is not the first time they tried to bilk us. Should have not gone back.

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

It took 3 transmission try’s to get it correct. - TP

It took 3 transmission try’s to get it correct. Car was there for 7 weeks for a warranty issue. When I finally received my car back it was filthy inside. They obviously left the windows down while it was in the shop. The was a film of dust and grime throughout the car. Unacceptable on so many issues. I would not go back for service at Jim Shorkey Ford.