269 Pennsylvania Ford Service Centers

2nd request for service while receiving milage service - KathyT*

2nd request for service while receiving milage service and inspection. (Purchased at CHarper) Honda CRV 2020 and paint is pealing between door frames and driver side head and tail lights have moisture leak. Service agent stated car out of warranty. Both issues are honda manufacture defect and not a warranty issue. Wonder if CHarper will step up and assist now!

Made an appointment to have my brakes fixed under - ronreyer40

Made an appointment to have my brakes fixed under warranty two weeks ago. Drove 30 miles today only to have them tell me that they can't fix them because Ford won't authorize.it. First of all Brian didn't have the courtesy to call and tell me that before I made the trip for nothing. Secondly my truck is a 2021 with 6500 miles on it. I have purchased 6 brand new ford's from them over the years. How do you think they will treat a new customer? You can do better, much better!

Bait and switch/false advertising. - me

Bait and switch/false advertising. Dealer sends me coupons but does not honor them despite the email stating "For your vehicle (and my vin number indicated there)." This is going on for 4 years now and not once have they honored their coupons. I am done with the lies. I will seek another dealer that is honest and does not play that bait and switch/false advertising game with the consumer. Diagnosis information in regard to tires and brakes stated that my front brakes and front tires have less wear than my rear brakes and rear tires. Everyone knows that the front tires and brakes always wear faster than the rears. Incompetent service people. The paperwork also stated the oil type used and that was wrong oil for my vehicle. Stay away from this dealer if you want good competent service.

Always great to deal with. - ST Lover

Always great to deal with. Great service and sales team! Thank you as always. Highly recommend.

This dealership is all around great sales, service and - Kim Jesmer

This dealership is all around great sales, service and parts ! Very accommodating and treat you like a person not just an appointment!

We’re from South Carolina and the transmission went out - Henry A

We’re from South Carolina and the transmission went out on our Escape . The service department was very professional and friendly and repaired our vehicle as we discussed. Would recommend positivity. Henry Altice

Took a vehilcle in on Nov 10th, 2011. We got the pickup... - MLAMBORN

Took a vehilcle in on Nov 10th, 2011. We got the pickup back Nov 15th and spent a little over $2,000.00 for the repairs. Drove it a couple of weeks and had to take it back to the dealership on Dec 8th. They had it until Jan 26th, 2012 when we paid them another $4,720 bucks. Drove it approximately 3 miles and had to have it towed back to them. We asked that they just fix the problem that we already paid for but apparently, the cost will be on us again and they won’t touch it until we agree. I do not see any invoice number but maybe the Vin will help. Vin#: 1FTSX21R38ED31411. We are $6,720.00 and approx 2 months into this vehicle with this dealership and we still do not have a vehicle. I would appreciate somekind of response. mlamborn@broncoservices.com

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

VERY FRUSTRATING! - Paulmundy

VERY FRUSTRATING!!!!! I went on the dealership website to make an appointment for inspection and 3 recalls on my vehicle. I entered all my information along with all the codes for the recall notices I received. I submitted my appointment request and expected a confirmation email which I never received. After a few days I called the dealership service department to confirm my appointment. The gentleman I spoke with said I was not in his system. UGH!!!!!! He proceeded to take all my information and made an appointment for my inspection the following week. He explained that the recalls did not affect ALL KIA vehicles and they would check my vehicle to see which, if any, of the recalls affected my vehicle and then would order parts and then schedule the repairs. I was fine with that. The following week I showed up at my SCHEDULED TIME for my inspection and recall check and was told, “I’m not on their schedule.” And I was not even in their system. UGH!!!!!! I live in a rural area and the drive to the dealership is an hour each way. They agreed to “Squeeze me in” for the inspection but said I would have to reschedule to get checked for the recall. Not to fix the recall, to get checked to see if the recalls affected my vehicle then schedule any recall repairs for a date after that. I am getting my inspection and I will never be back to this dump. There is another KIA dealer an hour away in another direction. I will try them next time. I WOULD AVOID THIS PLACE IF AT ALL POSSIBLE!!!!!!

This group of Technicians and management are incompetent.... - gddelisio

This group of Technicians and management are incompetent. 2 months and $2000 for a $500 problem.

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

alignment on f150 - ford man

Took my f150 down to get alignment and they told me that tow was out .so I had them do a alignment. Cost $89. Here not even a month later my front right tire was worn down took it back and they told me my tow was out print out alignment paper and it was same as last time. Tried to my me pay Again. I told them no way so they did alignment for free. But they should of paid for my tire. Got home and look under truck and u could see where they had to put Penetrating oil on bolts. So u now they did not touch the towend before.

GOING ABOVE AND BEYOND - BOB

THE DRIVERS SEAT ON MY 2015 FORD ESCAPE WAS COMING APART AND SAGGING. I WENT TO SEE HOW MUCH IT WOULD COST TO HAVE IT REPAIRED, AND THE SERVICE MANAGER TOOK SOME PHOTOS OF IT AND SAID HE COULDNT MAKE ANY PROMISES, BUT HE WOULD SEE WHAT HE COULD DO. WITHIN A COUPLE OF WEEKS I WAS NOTIFIED THAT IT WOULD BE DONE WITH NO COST TO ME. THEY PUT IN NEW FOAM AND NEW COVERS ON BOTH THE SEATBACK AND THE SEAT BOTTOM. MY ESCAPE IS NOW LIKE THE DAY I BOUGHT IT.! I LOVE MY VEHICLE AND I TRY TO KEEP IT IN TIP TOP SHAPE AND THANKS TO THE CREW AT DAVIES FORD IT IS LIKE NEW AGAIN. THEY WILL BE MY DEALERSHIP FOR LIFE. YOU ARE TREATED LIKE FAMILY FROM SALES TO SERVICE. AGAIN, I JUST WANT TO THANK EVERYONE AT DAVIES FORD FOR ALL YOU DID FOR ME. SIGNED ROBERT HORNACK.

They will RIP YOU OFF & DO NOTHING, in return... - Cantolina,Danae777

Dott's Motor Company (Ford Service/Dealer) Will charge you numerous times to diagnose the same problem over & over again, yet, never fix the problem/problems until you go over their heads... You have to speak directly to THE COOPERATE FORD OFFICE & THE BBB... IT TOOK 4 YEARS TO GET THEM TO FIX OUR TRANSMISSION & TRANSFER CASE ON OUR F150 & 2 YEARS TO FIX THE E-BRAKE... Then after all the frustration agony & of course $$$ THOUSANDS $$$ OF $$$ DOLLARS $$$ LATER, they will try to work out on you.... The owner Tom Dott's isn't brave enough to call you back himself, but he will have one of the ladies in the office call you back & tell you, he wants to cancel the appointment you have made... WHY? HE IA AFRAID!!! AFRAID OF WHAT? AFRAID THAT HIS FORD SERVICE CREW WAS NOT ABLE TO SATISFY OUR NEEDS... IN OTHER WORDS, HE IS ADMITTING HE & HIS CREW ARE IC INCOMPETENT... WOW, CUSTOMER SERVICE JUST WENT OUT "THE DOOR"...

The salesman John was excellent . - maggiepapale

The salesman John was excellent .The service department was very disrespectful especially the manager . needs to talk to people and give better information to a value customer who has bought several cars over the years from this dealership.

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

I was able to book an appointment quickly (next day) and - ESCAPE10

I was able to book an appointment quickly (next day) and they diagnosed and fixed the problem quicker than that (same day). The cost was surprisingly low and they even took the time to find a $50 coupon I could use. Great service and great work!