196 Pennsylvania Chrysler Service Centers

Had a great experience with the service dept this time... - cochop96

Had a great experience with the service dept this time around, Jon was the service associate and did a great job. Had several things that needed to be done and all were completed without issue. Thanks Jon

Made car buying easy - Scanz30

Mike and Lisa went above and beyond to help me with everything needed to purchase my new vehicle. Highly recommend giving them a visit if you’re in the market!

This dealership in my eyes IS one of the BEST! - Olsonr38

This dealership in my eyes IS one of the BEST! From purchasing a vehicle ( several ) to service dept to lately Collison shop. Kind, courtesy of time & just overall Nice 🙂

Very good service dealt with my problem promptly Nice - rschill

Very good service dealt with my problem promptly Nice clean facility to wait in while my truck was serviced.

I had a great experience at this dealership. - Raghavender

I had a great experience at this dealership. Their website showed no appointments available for about 3 weeks, but when I walked in, they were able to fit me in within an hour for an oil change. David helped me book the appointment and was very friendly and efficient. Excellent customer service!

Excellent Service! - cgsmith

Excellent Service!!! Tim out of the service department was top notch. My vehicle was taken care of in a timely manner!!

I bought a used pick up truck on Nov 14, 2023 and - Jodi

I bought a used pick up truck on Nov 14, 2023 and purchased an extended 3 year/36,000 mile warranty with the understanding that if ANYTHING happened to the engine, the warranty would cover it. On Oct. 25th, 2024 a major issued occured while driving over 1000 miles away in the state of Florida. The auto repair shop contacted the warranty carrier and was told that the issue with the truck wasn't covered under the warranty. The EGR valve and coolant kit had gone bad and the price to fix it was about $3000. After leaving phone messages with Buchanan without a return call, I flew to Pa. I spent close to 3 hours at the dealership that day and left without receiving any help at all and the understanding that the repair would have to be paid for by me. Then I spent many hours over many days speaking/emailing Nissan corporate as there was a recall with the EGR system with Nissan Titans 2017 which is what my truck is. I found out that only certain VINs were included in this recall and mine wasn't one of them. I still don't understand how Nissan can only back a few and not all trucks experiencing that problem. Before flying back to Florida, I stopped by to speak with the person that sold me the truck and the warranty along with the manager that I had spoken with previously. Both were unavailable at the time. A man walked up to me and asked if he could help me. I explained that the people I wanted to speak with were busy and he said he would be happy to try to help me. I told him it was probably best if we spoke in an office so we went into an empty office. I then explained the whole situation and how I felt about it. I did not yell or curse though I felt I had every right to. He asked me if I could wait a few minutes while he looked into the situation. Within 20 minutes he was back. He told me he needed to look further into the situation and asked when I was leaving for Florida. He told me he would contact me before I left and he did just that. Chuck, whoever you are there and whatever your position there, you made a difference in my life. You and Seth both!! Buchanan stepped up to the plate and did the right thing. They paid the repair bill themselves and were working with the warranty company to get reimbursed their expense. I cried that day in front of Chuck. I cried when Seth called me and gave me the final news. And I still get choked up when I think about them and the difference they made for me. I don't know why there was such a difference between my 2 visits-the first visit being so negative with me getting stuck with a $3000 bill and my second visit being so positive and the company stepping up to the plate and doing the right thing. The Nissan dealership service center in Florida even commented on how Buchanan went above and beyond with my situation. I would hope that all Buchanan employees learn from this situation-it would ensure repeat customers for life in my opinion.

Brought my Jeep Wrangler in for inspection. - johnlog71

Brought my Jeep Wrangler in for inspection. Was met with friendly service members. Waiting for approximately for an hour in their nice and clean waiting area. Was sent a text saying if had any questions to text back. Then my Jeep was ready and out the door I went. Couldn’t have gone smoother.

Took my car for state inspection. - michaelboehler55

Took my car for state inspection. Mike was very professional and courteous. The wait was short and suggested service was offered. I elected to only get the inspection done and wasn't pressured to spend more. Very satisfied with service and as a bonus State inspection was free. Only had to pay for emissions.

Purchased 2025 ram 1500 four weeks ago and had it in my - jmcgowan1125

Purchased 2025 ram 1500 four weeks ago and had it in my possession only 4 days. Truck had a bad fuel injector and had to go back to garage. Dealership also was to have a bed liner installed and still waiting. One of the biggest issues is the dealership has not stayed in contact and I'm still waiting to take possession. My first loan payment is due and I do not even have the vehicle . In addition running boards were mentioned and have not heard a word about the running boards

Trying to make service appointment… wouldn’t connect me. - alex.kheyfets

Trying to make service appointment… wouldn’t connect me. Receptionist put me on hold for 15 min. They don’t accept appointment I made online. No number for service or floor manager. Terrible service!

I have nothing but the highest praise for the Service - valen2263

I have nothing but the highest praise for the Service Department at Diehl of Robinson. I had been dealing with a problem in my 2004 Jeep for months. The code was "low voltage on MAP sensor." I had been to 4 different places, including another Jeep dealer. All people could do was replace the MAP sensor and within a day the check engine light was back on, and the vehicle was lurching, jerking, losing power, stalling, and was very difficult to start. Sometimes it took 30+ cranks to get it going. Everyone threw their hands up and said they couldn't help me, and my only hope was to find a dealership that had the old DRB scanner that could read detailed engine codes on older Jeeps. I found a dealer in Warren, PA that had a functional DRB scanner and someone that could operate it, so I was trying to get to them. I didn't make it. I had a terrifying drive and the vehicle died on I-79 near McKees Rocks, PA and would no longer start. Diehl said they had a functional DRB scanner. I had the vehicle towed there. Not only did they have a DRB scanner, they also had a senior technician (Al) that could troubleshoot! Al identified a short in the wiring harness, found it and repaired it, and the vehicle finally works great again. Even though I didn't have an appointment, Diehl appreciated that I was stranded and got me back on the road. Also, at no time did anyone try to convince me to buy a new a vehicle. Superb service by Al and Logan!

Charlene was outstanding Very pleasant and welcoming - Tmor2

Charlene was outstanding Very pleasant and welcoming Asset to your organization Well dressed and very professional

terrible customer service. - waynescrane2

terrible customer service. BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than 2000 miles, claimed my tires were too aggressive. the tires they rotated had 9000 miles on them, wish I could post pictures, tech brings my truck around for me and steering wheel is at 10 and 4 o'clock, unacceptable. they send it to their other dealership to fix alignment, it was out 2.4 on one tire a and 1.6 on the other. now I'm out 700$ for 2 tires that I originally didn't need, they said they could get me tires that I had to pay for.. .xxxxxxxx! they screwed them up they should replace them..... I would never buy another vehicle from them. they don't have a diesel tech, I had to go to Shorkey in N Huntington for service...I'm done with these condescending service writers who pretend to know all...never again!

Big improvement from prior times using this dealership. - Ram Promaster 3500

Big improvement from prior times using this dealership. I was able to wait for the service to be performed on my Ram PROMASTER 3500 camper van and the service advisor went over everything with me while I waited. They assured me that the tires had the correct pressure as stipulated by Winnebago in the door of the camper van. That wasn’t the case on prior visits.

The services received was excellent and all the staff - betunski

The services received was excellent and all the staff members were also great as per usual.

Nick K in service is the best. - caryn

Nick K in service is the best. He always goes above and beyond to help. He makes you feel like you’ve got an inside connection at the dealership. Excellent communication and customer service.

This is worth the BBB to know that this company is a - lfgreen071161

This is worth the BBB to know that this company is a SCAM. They charged me 300$ for a diagnostic that they didn't do. When I went to pick up my car, I asked for the report and was given a paper that stated it was the diagnostic report, trusting them, I took that to find that it was the work they were supposedly charge me 2600$ for. I had to hear this from another place that I went to for a second opinion as well as a cheaper price. The next day, I went back for the diagnostic report and the lady gave me a "scan" not report and told me it was the diagnostic report. Not to mention they were going to charge me 2600$ for something they never checked (which I will guess that's b/c the diagnostics WERE NEVER DONE!!!). Their service time is off. I had to rent a car for 3-4 days because they held my car because of their so-called full lot of cars that needed to be serviced. It doesn't make sense to lie like that. And shame on you smiling workers who work for a company that have you acting in their favor probably knowing that they are wrong. What do you all do- split the money between each other and make your customers your pawns. I will be contacting the BBB and this is not the end of my review. I still have an amazing social media platform. I really wish that I had read the reviews way before I even trusted your service. 9/2/2025 - reviews need to come with dates so people can know this is not old and that your company is the worst!!! Also, I left a message for the general manager to call me so we can discuss this "lie" I was told and to get reimbursed for a service they didn't do and I was brushed off b/c still as of 358pm on a Tuesday, after the holiday, NO CALL. Tells me that your customers are your pawns and that you don't care that they got jacked by your company. I will be contacting the BBB right after this review. Thank you for the manager of Chevrolet that don't really service GMCs, Greg Ensign and your crew of loyal unethical workers that put themselves in a position to be a part of this SCAM they have going. So disappointed. I gave the service department an average, because with the smiles and the jokes, I thought I was dealing with genuine people but see that I was manipulated into doing business with people that just find pleasure in jacking people off with service. Sad. really sad.

I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi

I have purchased five cars through abruzzi auto brokers since 2000. I estimate my savings to be around $10,000-$15,000 total. I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket. They have also sold several cars for me. My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.

Excellent - Craig

Saturday morning with a snowstorm coming I needed a part for a Snow Dogg plow. The dealer that installed the plow in Clarks Summit never returned a call Friday after I left message and when I called back, they just put me on hold and never picked back up. So I got a hold of these guys and not only did they stay open till I got there, but gave me troubleshooting tips and a Snow Dogg hat to boot. Really nice people.

The lady is very ignorant and they sell trash cars. - Teresa Hubbard

The lady is very ignorant and they sell trash cars. The one I bought was a lemon and they will not do anything. 2nd alternator in 2 years…amongst multiple others. Do not buy from them!

Two No Good Lieing Nose Browner Females Manager and - SunInParadise88

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car. Never will go to Any Audi Dealerships in the future, had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocate are useless No Good Nose Browners also.

Horrible customer service experience. - deanrob101

Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.

recently I lost a key fobe. - jeepPat

recently I lost a key fobe. I called Gary Barbara and they told me it would be $110 for the fobe and the programing. I booked an appointment. When I arrived I was told that they did not have the fobe, but they could order it for me at the new cost of $189 (plus $110 to program). I explained to them what was told to me on the phone, and they shrugged their shoulders. I took a day off of work to get this done! I explained that, and they could care less. I usually do not speak to managers, but after the bait-n-switch and the dismissive attitude of the service clerk, I asked. She called me back and was just as dismissive. She told me that she could give me a $25 discount. I explained to her that I has taken a day off, and I was quoted a price of $110 total. Again, she could care less. DO NOT TRUST THIS DEALERSHIP. They have always been accused of the bait-n-switch in the sales department, so I guess you can add the service department too. BEWARE.