Strike 1 - I bought a brand new truck and after 115 miles - siamprod
Strike 1 - I bought a brand new truck and after 115 miles it would not start. Strike 2 - Ford roadside assist was over a 3 hour wait so I called AAA and they came within the hour and towed it to the dealership. Strike 3 - The service department kept giving me lip service and they actually lied to me, they said they had a tech working on it but I could see through my app that they never even stated the truck. When I called them out on it they finally went to start my truck to work on it. They never once called me back to let me know know what was wrong with the truck and the manager had the audacity to claim I called 10 times a day so they didn't have to call me. To be honest, I called once a day around 3pm in the hopes someone would tell me the truth about what was wrong with the truck and give me a real time frame as to when the truck would be ready. he then said "You can pick up your truck but I don't know if it would be ready" I have never been treated so poorly after spending over 100K on a vehicle. All the poor reviews on this site are basically about how horrible the service department is and they would all be right. The should fire the service manager and hire someone who actually cares about costumer service.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
