2016 Colorado, 57563 Miles. - ls99
2016 Colorado, 57563 Miles. Took in for PA state inspection. Service writer infromed me that brake inspection failed due to rust on fron wheel rotors. I asked if the rotor measurements on the swept area of the rotor were above the minimum. He refused to answer. Loudly he exclaimed that the brake rotors failed due to rust.
I asked if the rust impeded the performance of the brakes. He again said the rotors failed inspection due to rust. He said the fix is 1.5 hours and $ 550.00.
I told him give me back my truck, Once again hea said LOUDLY brakes failed inspection. Refused to write on invoice that they failed the rotors due to rust on rotor non-swept area. Inspection reprt only said Brake system FAILED.
Fact, the rust had nothing to do with brake performance. He used an ABUSIVE METHOD TO UPSELL. Front rotors and pads were replaced later elsewhere, and Latrobe chevy re-inspected truck and issued sticker.
This is the kind of captive abuse dished out to unsuspecting and unknowing customers, that gives dealer service dept. a bad name.
End result, this service department CAN NOT BE TRUSTED.
Read More