168 Pennsylvania Buick Service Centers

I have purchased my last 3 Pontiacs from the dealership. ... - mrpontiac66

I have purchased my last 3 Pontiacs from the dealership. I have always been treated well by Bob in sales and by the servie department staff. They always complete the work within the time they tell me it will take and always go out of their way to make me feel more thatn just a number in line.

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

My experience with Delaney has been great. - bspangler

My experience with Delaney has been great. Every question asked is answered. Great dealership and would recommend them.

Dieckhaus Buick has the best service department I have... - iamrag67

Dieckhaus Buick has the best service department I have ever dealt with . I take all of may cars there for service inluding my older antique cars. They are friendly and honest and the work is always done right the first time.

Take care of you need and easy to work with. Leave the... - jhannahs

Take care of you need and easy to work with. Leave the vehicle and it is ready when they promise. The staff if friendly and helpful

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Excellence in service department, that’s who it’s done! - Harkinscleaning

Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than an 1/2 hr. was on my way with a brand new loaner. He & Dave Malinowski took excellent care of me . That’s what customer service is all about !! I should know I myself am in the service industry. Thank you Faulkner for having people like that represent your company! Sincerely Bill H

power steering gear - China Scott

Thank you Daniel H Troutman! I had a problem with my Buick lacrosse after only 1500 miles..my car was over the 4 year warranty however you made sure I didn't have to pay that expensive bill..was definitely a defect..so glad to know there are still caring people like you in the world we live in today..because of you I will buy another Buick..your Awsome! give this man a raise.. can't thank you enough!!

(continued) The enclosures include two (2)... - SAPIENTIA

(continued)<br><br><br> The enclosures include two (2) invoices ... for reference only. Legally, my claim would be hard to prove ... especially after/when the "evidence" burned up. [The Left Front rotor had turned blue, from the heat, ... only after it cooled down four (4) hours later.] I am quite familiar with the Service Industry and I know when to trust "gut" instincts concerning "poor service" from same. I (also) do not appreciate the MIDAS treatment ... especially from Ferraro Cadillac. Because of the seriousness of the above-described incident and the near-fatal possibility, I will not be returning to Ferraro for Sales or Service. Since the damage (induced by the Ferraro Service Team) was repaired by County Auto Service, Inc., my 2001 Buick is (now) braking properly ... the way it did prior to the 18 February (2005) service.<br> <br> In closing, Craig D’Anjolell is a true gem of a salesman and one of the best representatives for the "sales" end of your business. Some customers, though, have to be sold on both sales & service. [The best (or worst) advertising has always been by word-of-mouth.] From my recent experience, I most certainly would hesitate to recommend your dealership to any new customers. <br><br><br> Yours truly,<br><br><br><br> ----------------<br><br><br><br><br><br>26 May 2005<br> <br> <br>Craig D’Anjolell<br>Ferraro Cadillac-Buick, Inc.<br>674 Baltimore Pike<br>Springfield, PA 19064-3030<br><br> Re: Invoice No. BUCS xxxxx<br><br>Dear Craig:<br><br> This is just a brief note as to why dealerships lose customers. The enclosures explain my problem involving a first encounter with the Ferraro Cadillac-Buick, Inc. Service Department. You and the rest of the Ferraro sales force are the “front line” of the business. A good portion of service revenue does not just come from warranty and standard automotive maintenance repair work. It is derived from a sale that fostered a good relationship between Dealer and Customer. Return/Repeat business is a direct result of that relationship. <br><br> On 5 May 2005, I sent – via Certified Mail – a letter (with enclosures) to Mr. Anthony Ferraro, Jr., detailing my first & last encounter with Ferraro’s Service Department. To date, I have not received a response to that letter as Mr. Ferraro, Jr. has not given me the courtesy of a reply. Not only did I eventually end up spending more than $650.00 for brake work, but I felt that my personal safety had been compromised due to the original shoddy workmanship. The shoddy workmanship is all too reminiscent of the treatment that one could expect from a second class shop! <br> <br> In closing, I will no longer be recommending Ferraro due to the above-referenced matter. It’s true that the best (or worst) advertising has always been by word-of-mouth. If you think that I’m kidding, just spend some time in the Customer Service waiting area. There is some real BS being thrown at unsuspecting souls. By the way, ... The customer is ALWAYS right!<br><br><br> Yours truly,<br><br><br><br> ------------------<br>

John is service director for a reason! Kudos! - Fred K

Service is excellent and is the reason why I stay with this dealership! First time repairs with details taken care of by the service manager.

Every thing was perfect, except that someone took my - If,ene

Every thing was perfect, except that someone took my handicapped parking placard either an employee or one of the tradesmen who were working on the building.