82 Pennsylvania BMW Service Centers

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Very friendly I have a Wasn't relationship with both the - Maxifish1

Very friendly I have a Wasn't relationship with both the sales personnel and the repair personnel and so does my wife. They all go out of their way to be courteous and helpful. Car was delivered in beautiful condition

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

I want to identify Chuck France, Bob Hallisey and Adam... - ScottBecker

I want to identify Chuck France, Bob Hallisey and Adam Buczko as being outstanding in customer service. I highly recommend them without reservation. Chuck & Bob made the sales experience a pleasure and Adam has taken excellent care of all service related issues.

The worst BMW dealership I’ve have ever been to. - Cameron.place

The worst BMW dealership I’ve have ever been to. A few months ago I had my rain gel sensor leaking on my M4. I called and made an appointment. When I took my car in I sensed a lot of confusion. I explained I had my windshield replaced a few months prior and that was probably the cause. One of the advisors came out to look at it and said keep wiping it and eventually it will stop and because it was extra glue dripping down. I took his word for it and it is still dripping down. His name was Adam. The second time I had to deal with them I got a nail in my tire and I have the roadside warranty for a year. I called to make an appointment and wasn’t in their system. That meant when I had the rain gel sensor problem they didn’t even put me in the system, so I didn’t have an appointment. That’s why the told me to just wipe it. They told me over the phone they could probably just patch it. I used to live in North Carolina and Florida and have gotten many flat tires in the past and every BMW dealership said NEVER to patch a track tire. He said bring it in and we will look at it and go from there. When arriving, Tim was very rude and right off that bat told me it would be $40 to patch the tire which is ridiculous. I explained I had the roadside warranty and wanted the tire to be replaced. He then came back to me a few minutes later and said he can’t get that tire because it is on back order. He stated he would look around and try to find one and give me a call on Monday, he never called. The same day I called another BMW dealership to see if I would get the same story. The other dealership said they could have it to their shop in 3-5 business days. Unfortunately other dealerships are pretty far away from me, so I had to take it to Sun. After this I will not be going back and will be contacting BMW for both horrible experiences.

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,