49 Pennsylvania Kia Dealers

2nd request for service while receiving milage service - KathyT*

2nd request for service while receiving milage service and inspection. (Purchased at CHarper) Honda CRV 2020 and paint is pealing between door frames and driver side head and tail lights have moisture leak. Service agent stated car out of warranty. Both issues are honda manufacture defect and not a warranty issue. Wonder if CHarper will step up and assist now!

expected from a customer owning a Kia automobile - Hedy

expected from a customer owning a Kia automobile regardless of where the auto was purchased. I expect a thoughtful response to this email and will not be bringing my car back for any service to your dealership.

I bought my first Kia two weeks ago I love it, I want to - Missqc1

I bought my first Kia two weeks ago I love it, I want to think Marc Roman For a very comfortable easy process, made me comfortable from the very beginning made me feel like I could ask any questions I needed to ask very good experience with him in my first Kia I love it. I want to thank Gary for helping us work some details out.Thank you.

Excellent experience! - Marina

Excellent experience!! I love my new forte. Managers Mike and Shondera were awesome and very easy to work with.

Your service department is top notch! All your service... - Heather

Your service department is top notch! All your service staff are hard working, friendly, dependable and honest. They always go above and beyond. Highly recommend!

excellent service, easy to work with. - robertviccari

excellent service, easy to work with...outstanding salesman and finance manager...great price and deal

The service department is an absolute joke! - brooks.christopherj

The service department is an absolute joke! Had my car towed there for an engine replacement (under warranty) in late January and first was told that they have no loaner cars available and I would be put on a “list” to receive one. Fine , no problem. They had my car for a month and a half and that “loaner car” never became available. I called the service department several times and left a voicemail to return my call (which NEVER happened). I did get to speak to the so called service manager who assured me that she would return my call by the end of the business day (which of course NEVER happened). I finally got my car back in march and submitted all of my receipts from the rental cars that I had to get for 2 months and was told that they would submit them and I should receive a refund in a week or two. I called the Kia warranty company and they said that they can’t see any proof of receipts being submitted and the lady from the warranty company called them directly and left a message and of course, her call was never returned either. Now going on 2 months, I called the warranty company again today and lo and behold, still no submission of receipts so I’m going to submit them myself. The dealership itself is fine but the service department is a total joke and lacks any type of customer care. In my opinion, FIRE everybody on the customer support team (especially the manager) and for service, go somewhere , ANYWHERE else.

I highly recommend this dealership to anyone when my - Lilbronx

I highly recommend this dealership to anyone when my wife’s car was totaled. I was driving through there a lot. On my way home from work and One of the sales persons came out named Jennifer and I told her I was just looking right now to replace my wife’s total vehicle. She showed me a couple vehicles that were what I was looking for but out of my price range and then she brought me something else out and we ended up taking it that night, three weeks later, I ended up doing the same thing at the same dealership and buying a second vehicle for my daughter. Jennifer was not available so she gave me to a reliable sales person who took care of us with great care and they even discounted the car to help with my financial budget of buying a car for my daughter .

Helpful and friendly...Justin was a pleasure to deal with - Kim High

Justin was awesome to deal with very friendly,fast,efficient,and helpful..I highly recommend this dealship and with pass my experience to my friends.

They were awesome! - cathyb10811

They were awesome!! Very friendly and helpful. Found out why my tire was going flat and fixed that as well! Even washed my car for me!!

After I bought a Kia sorento from them I had taken my car - d.grimes 6613

After I bought a Kia sorento from them I had taken my car in for service after hitting a deer. Well they were suppose to change the radiator with a new one that my insurance company paid them for. Well a few weeks later my car started over heating due to a bad radiator. Took it to another service company and here to find out the radiator was never fixed and the old one was still in there. Well I consider that fraud and very poor customer service. I would NEVER buy a car there and would say BUYER BEWARE!

Terrible manager. I have never had a manager tell me to... - wallyz5

Terrible manager. I have never had a manager tell me to shop elsewhere. No response from Blaise Alexanders assistant so I guess he doesn't care either. I will shop elsewhere.

RUN, DON’T WALK… AWAY FROM THIS DEALERSHIP! - nikkicoopermoore

RUN, DON’T WALK… AWAY FROM THIS DEALERSHIP! This was hands down one of the worst dealership experiences I’ve ever had. This dealership acquired an SUV I was interested in through an auction from Fred Beans Ford of Langhorne. I called and spoke with a sales associate, Logan, to confirm that the vehicle was available and to verify pricing before making the trip from out of town. On a recorded line, I specifically asked him to confirm both that the SUV had been received and that they would honor the listed price of $27,995 from the previous dealership. Logan told me it “shouldn’t be a problem” and said he would confirm with his manager. He later CALLED me back to confirm the price and even followed up with a text confirming my appointment date, time, and location. Based on that, I finalized travel plans. The morning of my appointment, everything fell apart. Logan began providing completely inconsistent information — first saying the SUV had been purchased again by another dealership, then saying it wouldn’t be available until Monday, and then claiming it was still at the previous dealership. All of this while I was already on my way for a scheduled appointment. Then, about an hour later, Logan called again and completely changed the story — stating that they could not honor the price he previously confirmed and that they would instead have to sell the vehicle at the price they paid at auction which was higher. I escalated to the sales manager, Tony, who blamed the situation on Logan being “new” and admitted he wasn’t supposed to confirm pricing over the phone. That’s not the customer’s problem — that’s a failure in training and leadership. I then spoke with the general manager, who refused to take any accountability. He even tried to deny that Logan called me back to confirm pricing, despite me providing phone records showing the exact date, time, and number. To make matters worse, the sales manager, Tony, stated that he would email me the call recording — and never followed through. Instead of correcting the situation, they stood firm on not honoring the price that was clearly communicated and confirmed. This dealership demonstrated a complete lack of professionalism, communication, and accountability at every level. I wasted time, money, and energy based on information THEY provided and then refused to stand behind. If you value transparency, honesty, and respect as a customer, take your business elsewhere and work with a dealership that actually knows how to treat serious buyers.

Excellent customer service. - DMPAPSONSHIPE

Excellent customer service. We went looking for a specific vehicle and Cody was awesome. He worked with us and got us exactly what we wanted for the price we could afford. Thank you so much!!!!

Don’t honor their promise - Nohappyinpa

I bought my 2017 Kia Sportage there and was blown away by the cumstomer service and the life time oil changes and inspections. Everyone was amazing. I’ve been trying to get an oil change there for 3 months and it keeps getting canceled, the latest today. I was told all their service techs have quite and they don’t have anyone anymore. This is a horrible way to run a business. I will be calling corporate. Why promise something if you can’t deliver.

Absolutely the worst dealership you can ever deal with. - kris_teeters25

Absolutely the worst dealership you can ever deal with. No one answers calls, texts emails or Facebook messages. When you did finally get them they will agree to numbers and then try to change them the day of delivery. Ted the sales manager never answers calls or emails. When he does finally call you back he will just hang up when you question why the numbers aren't what he confirmed and agreed to. I worked in the industry for years and never heard of this level of incompetence. Go literally anywhere else.

Highest priced dealership network in town. - diverdadbrad

Highest priced dealership network in town. I know it is dumb, but I like cars and buy a lot of them. Since moving to PA 3 years ago, I have bought from Bobby Rahal twice, Faulkner twice, Manheim Imports, Turner, and Bob Ruth. I have yet to buy from Freddy Beans because they are never competitive in price, and I don't mean a couple of hundred bucks, but by 5-10% compared to shopping around. Even when they are close, they nickel-and-dime in any way they can. I've tried maybe 5 times over the past three years and never had a good experience. Won't give them another chance.