Buyer beware,
After finance approval at a payment - SD
Buyer beware,
After finance approval at a payment around $620 +/-
I was assured I could sell my Tacoma and take the F150
home within 20 minutes the only thing left was the paperwork
with no conditions..
After I sold my truck to a private buyer at the dealership
they came in with several conditions including having
to buy a $3,130 "Bumper to bumper" extended warranty
or I could not have the truck. I was 50 miles from home
and Traci the manger flat out told me I could not take
the truck unless I signed for the "bumper to bumper"
warranty, as it was manditory for bank approval, which
had already been approved without. Also turns out that
the warranty was only engine and powertrain NOT bumper to
bumper, and it raised my payment by over $60 a month.
I finally got Traci to have the warranty canceled after several
go arounds with BBB complaints, and then she even delayed
the cancellation by over a week and only because I called in
for conformation in writing that she had, had it canceled.
Only then did she send the form for the warranty company
to cancel the fake bumper to bumper warranty.
I stated on the form that the reason I was cancelling is because
I never wanted it and was falsly told my loan wouldn't be approved
without it and I was lied to as to the bumper to bumper status
when it was only engine and drivetrain.
(By the way I called my finance company Chrysler Credit and they
informed me that there was never a stipulation for my approval
that required me to purchase the extended warranty, and I immediately
filed a complaint with them about being forced to purchase the
warranty against my will, and the fact that the manager lied
as to the type of warranty it was.)
When confronted about the false bumper to bumper, Staci
calmly stated after looking up my vehicles info "Oh your truck
has too many miles for the bumper to bumper so it only covers
the engine and drive train," like it was no big deal that she lied to
me.
You will see in another complaint here where she pulled the same switcheroor
on another poor consumer to fall into the false warranty trap.
Forget having this dealership attend to any issues concerning
service after you leave. Ain't never gonna happen. All you will get
if they even bother to call you back is the run around.
Worst buying experience of my 70 years on this planet ever!
Hope anyone reading this heeds my warning. You will regret
it if you don't.
ONLY RATED ONE START DUE TO THE FACT THAT I COULDN'T RATE ZERO OR MINUS -10
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In