331 Oregon Used Car Service Centers

TL;DR They broke a part on my truck and refused to - Jess

TL;DR They broke a part on my truck and refused to replace it. I recently took my truck in for an issue with the rear window. I had troubleshot the issue myself and been bounced between a couple body and glass shops, and finally took it to the dealer hoping they would have a quick fix. I detailed to the service advisor that only one small part on the regulator for the backlite window was malfunctioning. The cable spooler and motor were working correctly. I demonstrated for him opening and closing the window and was very explicit that the tech needed to focus on only the one part. When I got my truck back, the tech recommended an entire new regulator, to the tune of $1200, the part being only $200. I questioned the advisor, so he, the tech, and I all went out to the truck so the tech could show why he recommended such. He then showed that the cable inside the spooler had come unwound and was fraying and binding, which it was not when I dropped the truck off. When I asked why he hadn't looked at the one part I had pointed out, he said they normally just glue those down. I asked the advisor what the dealership was going to do since they had broken a part that was in working order before they touched it and he said they couldn't be held liable. The next day, I called the Service Manager. I told him the entire story, and he spoke to the tech (the advisor apparently quit that very night), then called me in the morning offering to go half on the labor for the replacement. Since Chrysler lists it as 4 hours for a 30 minute job, that would still be far higher cost than for me to replace it myself, so I refused. I should count myself lucky it's only a $200 part and they didn't break anything else.

They rip you off on service agreements and And don't want - jackiemorava67

They rip you off on service agreements and And don't want to do warranty work They will do anything to charge the customer.They're big service charges To diagnose a problem.

I bought me Cross sport in 2020, I have no complaints - DF

I bought me Cross sport in 2020, I have no complaints about the salesman or service. Today I called to get a new fob, I was quoted 305.00 for the Fob, and over 200.00 to program. Total over 500.00, Really?? I just contacted and ordered the same Fob from Salem VW, the price of the Fob was 181.00 and 99.00 to program. I understand needing to make a profit, but this is unbelievable. The parts employee was very nice, but the prices were out of touch, and not competitive.

This is the by far the worst experience EVER! They lied... - tpurcell

This is the by far the worst experience EVER! They lied and withheld info to get us financing, THEN let us driveoff the lot AFTER they took the plates off ( we were not aware) They never informed us that they were taking the plates and WE needed to buy new ones, and that was just the beginning. TERRIBLE customer service. THEY WILL ROB YOU BLIND!!!

Great service I appreciate Keith Weldon and how he showed - zaccastellanos83

Great service I appreciate Keith Weldon and how he showed us most convenient way to see vehicle's online

They have had my truck for over a month. - keithwagner069

They have had my truck for over a month. Simple repair DEF heater, oil filter, Check breaks. 900.00 diagnostic charge. Won't start any repairs for another week or so. Told them I just wanted to pick my truck up, now I have to find a service center that will actually work on the truck.