a bad day, when all I wanted was an oil change. - TL
a bad day, when all I wanted was an oil change. Bought a car there that was basically new, had numerous electronic issues. One was sound would randomly disappear. Three times they looked at it and tried different things (under warranty of course) ...then the 4th they believe they found issue and then said it would be $200 (they waited until the warranty expired). The tech told me the fee would be waived I'd just pay insurance deductible after part was put in. He went ahead and ordered it (the whole thing felt wrong). Over 2.5 months later part arrived. I never took car in to have this 'supposed part installed as they couldn't guarantee it would fix issue (and its already outside warranty).
Recently dropped car off for OIL CHANGE, and 30 minutes later got a call telling me they would not do OIL CHANGE unless I paid $175 for part I never got ... I told him if they were going to charge $175 then don't bother with OIL CHANGE. I felt they were ripping me off for work I never had done, and they waited until after warranty to charge me. I went in to pick up my car and was told I owed the $175. I felt harassed and threatened as they were holding my keys. OIL CHANGE was never done. Tech told me they would charge the $175 and then I'd pay the additional $25 to have part installed when it got there. I struggle with a TBI and comprehension issues from military service. So I agreed. After they charge me, another tech then says oh by the way there may be a restock fee as part had to be returned (ON THEIR PHONE CALLS THEY ALWAYS SAID THEY HAD THE PART THERE)... so he makes some bogus call and makes it sound like he's talking this person into a restocking fee. As I walk out the door he says that fee will be $600 ....
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