Exceptional Service from Jim Norton Ford - True - Chad V
Exceptional Service from Jim Norton Ford - True Lifesavers!
While on vacation, our 2019 Lincoln MKC left us stranded with an expired engine at just 47,000 miles. To make matters worse, our first stop at Bill Knight Lincoln left us without help or hope. But then we found Annette and the team at Jim Norton Ford, and they turned our entire situation around.
From the moment we arrived, they treated us with care and understanding. Annette took the time to explain everything clearly, alleviating our stress and showing genuine concern for our predicament. Not only did they diagnose the issue quickly, but they also informed us that our engine was still covered under Lincoln's 6-year/70,000-mile powertrain warranty. This saved us from significant out-of-pocket expenses.
Thanks to their professionalism and empathy, we felt supported and confident during an otherwise chaotic time. We can't recommend Jim Norton Ford enough for their honesty, expertise, and customer-focused approach. If you’re looking for a dealership that truly cares, this is the place to go. Thank you, Annette and the Jim Norton Ford team, for going above and beyond!
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