564 Oklahoma SRT Service Centers

Service above and beyond expectations - Jim and Judy

We purchased a used Ford F 350 truck to pull our new fifth wheel RV. The day we picked the truck up we drove from Muskogee to Oklahoma City and back again. About fifty miles down the road we briefly smelled antifreeze but thought it was coming from the car next to us. The truck ran fine without any warning lights coming on. Little did we know that a head gasket had blown. We took the truck in for service and in less than a month James Hodge Ford did over $7,000.00 in repairs at no charge. Incidentally we did not purchase an extended warranty. Each time we took the truck in we were given a loaner car with a full tank of gas to drive until the truck was returned. The service and sales manager were very customer focused and said they would be sure the truck was fixed right. The truck is now running great and seems to be up to the challenge of pulling our 13, 500 pound RV. We definitely recommend James Hodge Ford as they definitely went above and beyond to make our truck reliable and dismiss our skepticism of the truck. Thank you, Jim and Judy Durham

Excellent mainteance team and customer service - Judy

I bought a Hyundai Elantra in June, 2014. It broke down in January, 2015. The nearest Hyundai dealership was in Muskogee, OK. I didn't know anyone there, but quickly felt at home. Even though I brought my Elantra in another town and was very happy with the service I received there every time I took the car in for an oil change, I happily changed to James Hodge Hyundai. From the first day until they finally located the problem, repaired the car and through the pick-up process, they treated me like a valued customer and went the extra mile to make sure everything was right before they gave me the car. Melina is the reason I switched my customer loyalty to James Hodge Hyundai. She was honest in every detail and was very sincere in meeting my every needs. I highly recommend James Hodge Hyundai for all your car maintenance, whether it be for a Hyundai or another brand. I have to give Casey credit, too. He is very friendly and very helpful.

I can finally give this dealership’s Service Dept 5 stars - Andrea O

I can finally give this dealership’s Service Dept 5 stars thanks to JAMES! Unlike the worst service I’ve previously received by someone else with a “J” name, JAMES gets 10 STARS! Thank you!

Trevor in the service department handled my stressful - sonya.bam.77

Trevor in the service department handled my stressful situation very well. I towed my car for hybrid service check, discovering the 12 year old hybrid battery needed replacing and it would take a week or two to get in. To my surprise the dealership was able to provide me with a vehicle during my wait of 8 days. This really helped make a difficult situation better. Thank you Janzen service staff!

They got me right in and my car fixed within a reasonable - Ajforeman80

They got me right in and my car fixed within a reasonable time frame. Wesley is always a joy to work with! He kept me informed and let me know right away what was wrong and how much it would cost to fix.

I have had bad problems with them years ago but gave them - Nana mcd

I have had bad problems with them years ago but gave them another chance because of some of their people. But once again they have gone down hill. I will not recommend them. They do not call you back. They are now ill mannered and do not listen to what may be wrong. They say they are to busy so why give them more business. I no longer feel this is a good place to take your vehicle. Prices are higher then other places but if service and people are good you might pay a little more. I made that mistake and now you don't have good people or service. Learn manners and return phone calls, please.

My 1999 F250 Ford diesel work truck was stolen from the - RachPerson

My 1999 F250 Ford diesel work truck was stolen from the service department while there for possible warranty work. Had previous positive experiences with Juan. But after the theft, I was told the following: 1) they had no liability 2) I was not allowed to file with their insurance nor have any information on who their insurance carrier was 3) they had no cameras on the premises 4) my truck could have been missing for up to 4 days as no inventory was taken 5) the truck was stolen during business hours & driven past the front of the building, out the main gate, with no one noticing, including salesman After all of that, It took -multiple calls to corporate before the general manager contacted me 8 business days after the truck was stolen -threats to hire a lawyer before I was given information speak to their insurance carrier -no call to follow up with police report -dealership refused to work with police investors over lack of camera footage -advised I’d never win in court because of legal team superiority & insurance companies’ policies (by a independent lawyer, not the dealership) Do not use Joe Cooper for any reason, ever! $12k might be nothing in their world but it’s a lot in mine! That truck had sentimental value as well, it was bought new by Grandpa & passed down to us. Drove it across country, to work on bad weather days, carried home my babies from the hospital, and more. Joe Cooper’s logo is “who loves you, Oklahoma?” Well they don’t. They really, really don’t. From my pain, gain this: avoid them!!!!!!!!!!!!

Worst car buying experience I’ve ever had. - jim

Worst car buying experience I’ve ever had. First their used car department sold me a 2020 Ranger that had transmission issues. Then after taking it to their service department twice they couldn’t fix it. The used car manager refused to let me return the truck and told me to contact the service manager. After leaving several messages with the service manager, who never called me back, I took the truck to METRO FORD OF OKC who got the transmission fixed under warranty! Not going back to joe cooper again!

I bought my used 1997 Acura 2.2 CL in July of 2000, with... - fdiaz74

I bought my used 1997 Acura 2.2 CL in July of 2000, with 43K miles. I went ahead and purchased the extended warranty. Well, I took my car into Joe Marina Honda, on 3/17/02, because my ABS light came on. The warranty company supplied me with a rental. Melinda at the honda service dept., told me that they could not diagnose it because it was an Acura. Aren't they bascially the same cars? Anyways, they sent my car over to the local Acura dealership. Acura's diagnosis? The ABS Modulator and Brake accumalator were both bad. Acura went ahead and put in the call to the warranty company for a "go ahead" to fix my car. The warranty company went ahead and called around for parts (standard procedure). Acura did not want to use anyone else's parts but there own, so Acura rejected fixing my car. Now, my car goes back over to Joe Marina Honda with a diagnosis. The parts are ordered and on their way to Joe Marina. One week later, Melinda, unfriendly as can be, calls me at tells me my car is ready. I get off of work, pick my daughter up form daycare, and head on over to the rental car place to turn in my car. After that the rental place drives us over to Joe Marina and drops us off. Again, Melinda, unfriendly as can be, tells me to pay for the $50 deductible at the cashier. No hi how are you doing, NOTHING! Keep in mind since I took my car, she has been this way. Anyways, I paid my $50 and I head on out the door. My car was sitting there, door open, running and ready to go. YEAH RIGHT! I strap my little girl and I get in...GUESS WHAT? MY ABS LIGHT IS STILL ON! I immediately get out of the car and notified them. Melinda immediately she starts to get defensive and proceeds to tell me that I have to take it back to Acura....@#$@! No apologies, no nothing! I was furious, but had to keep my cool....my little girl was right there with me. I asked them why did they call me if my car was not FIXED! i TOLD THEM TO FIX IT! At that time she tells me that I have to talk to the Service Manager and darts off. Well, here I am standing outside, talking with a salesman, watching them scramble, through the glass service door. I finally unstrap my little girl and walk in there and asked them what going on?! Melinda was on the phone with the rental people to come pick me up. Quick as can be, the rental guy was there to pick us up. I told them to fix my car and left. What a horrible experience! Melinda is a very bad asset to that company!

Recall for Chrysler Airbag - 174LadyCooke

Mechanic stated recall work to update airbag had been done airbag light continued to come on, This happened twice. Finally took to another dealer and the repairs had not been done. . Later found out the airbag would not have worked if happen to be in a wreck. Would NOT recommend service department.

Bought a pre owned Cadillac and less than 3 months after... - Kittkatt

Bought a pre owned Cadillac and less than 3 months after owning it, had a major problem with the stabilization pump. I live about an hour + from Guthrie, but called and made an appointment. They found the problem but were not sure they could locate the pump. Found it in OKC! Young man ran to get it during lunch, and I was up an running about 2 hours later. While I waited, the service dept kept me informed and Marcia took extra special care of me. They are THE BEST people I have ever had the pleasure to work with. I would recommend (and have recommended them) to anyone interested in purchasing a new or used car. They have my business and my trust for sure. Glad they are there. GREAT group of people.

Took my truck there for service. - tyler

Took my truck there for service. Paid the bill after I told them to stop working on it. Tried to drive truck home and it overheated and died again along with still has the electrical issue and now the timing chain is broken. Spent $3100 on it, was going to buy a create motor for it $3500. Never again will I buy or trust this company to work on anyone car I know.

The service department is going out of there Way to help... - Charles Gregory Childress Texas

The service department is going out of there Way to help ole Charles Gregory from Childress Texas good Christian atmosphere Thank You for your help and professionalism and good Ole common sense God bless!

🗣TAEGAN in the service department you have exceptional - sigwalker619

🗣TAEGAN in the service department you have exceptional customer service thank you for everything you did for me, I’m pretty sure this place would not run properly with our you!