HIGHLY ANNOYED/INCONVENIENCED AND A WASTE OF TIME - ANNOYEDCUSTOMER
Is there a review that is LESS than a star??!! I debated whether to even write a review. I am a patient person and can handle a lot but - Oh my gosh I cannot tell you of all the problems I had with taking my car in to the shop at Joe Cooper Ford Lincoln in Edmond. Mind you I have an older car, however, I thought I was doing right by my car in taking to what I thought was a PROFESSIONAL place.
First time I brought it in: Advised the service rep (will not name names) that I thought it was the Ignition Igniter according to Auto Zone, I was informed JC did there own diagnostic and I thought that was far. Well, after the diagnostic and $150 later, I was told it was the brakes that definitely needed fixing (among other maintenance, however this was believed to be the core issue). Ok, so I got the brakes fixed and went ahead and to the spark plugs and "wires"...... (later to find out my car doesn't have wires, it has coils). Moving on - I got my car back and it WASN'T FIXED, LIKE DO YOU EVEN TEST DRIVE? (oh yeah the do, that story is for the 3rd time around)
Second time around: Immediately turned around and brought it back. So now I'm told something to do with wires that were pulled out by the first fix. I was told they fixed that but when the technician went to test drive the car they BLEW OUT MY TIRE...and then had the nerve to call me and say "oh do you have insurance on your tires". Why should I BE RESPONSIBLE for something YOU did under YOUR care. At any rate, they ended up fixing the tire, rightfully so. At this point, I reached out to someone that I knew that worked in Management for Ford and when they got involved, I was told I was over charged and they ended up owing me money back. Ok tire fixed, everything should be fine now, right? WRONG.
Third times the CHARM??: You'd think........ ok so got my car back the THIRD time and not even 5 miles down the road did my car start doing the EXACT same thing as when I initially brought it in. Ok this was a Friday, at this point I had to wait until Monday to bring it BACK in. This time I was told that another diagnostic would need to be run for another $150, told it was RATS that chewed the wires and it looked fresh because it wasn't there before (but was told they didn't check the engine before, WHAT... your telling me you didn't check the engine the last two times it was in your care, um ok) - I understand the rodent wiring can happen, but I live in the city and your telling me it happened in the 3 days it was at my home prior to back in your lot yet again, like are you kidding me, this is a joke. Well, after being told by the service rep that it was the rodents and that was the cause of the problem I'd need to pay more (HOW COULD IT BE IF THE CAR WAS INITIALLY DIAGNOSED AS NEEDED BRAKES AND SHOCKS? DOES THAT MAKE SENSE TO YOU?) Ok so now the root of the problem finally solved - THE IGNITION IGNITER. So, everything was fixed I was told and then I got a call that while the technician was test driving it, SOMEONE else rear-ended my car - COME ON, IS THIS A DREAM??!
All this happened in the course of 3 WEEKS! Finally fixed and then I've got to go through the insurance company to get an estimate to fix my car. That took another 2-3 weeks!!!! It's still not fixed by the way...
ON A POSITIVE NOTE: The individuals I knew in management that were helping me, I am very grateful for because I have a feeling I would have been charged 3 times as much as I was (and even over charged at that). The service rep does NOT know what they are doing CLEARLY and the technicians, your guess as good as mine.
MORAL OF THE STORY - NEVER TAKE YOUR CAR TO BE FIXED AT JOE COOPER FORD LINCOLN IN EDMOND - I WOULDN'T EVEN WANT TO BUY A CAR FROM THERE NOW EITHER.
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