Would not honor warranty - smalldog
I'm second owner of 2012 Fiat sport. Called to make appt. for 24,000 mile oil change, they said it would be $19.95. Warranty book said maintenance program was free for 3 yrs. or 36,000 miles to all owners. They said to bring warranty book. When I got there, they said the program didn't honor free oil changes. I saw the records of the first owner and he also paid. I emailed Chris Nikel and a few days later the gm called. He said the warranty only covered the first owner. I told him what the first owner paid and warranty book said all owners. He called back later and said it only covered the first oil change. Again not what warranty book stated. I called the Chrysler/Fiat number only to be told that the warranty was only for a limited number and even though the warranty book was included with the car it wasn't covered. Also was told there was no charge for that warranty coverage, but it only came with some of the cars. It was a circle each person telling me a different reason why it wasn't covered. Then I really had to laugh when a commercial came on tv saying "save a nickel, by buying a new Fiat from Chris Nikel and it comes with 4 years of warranty, covering oil changes and routine maintenance." They did reassure me at the service center that they honored the towing! So, I blame Chrysler/Fiat for not honoring the written warranty that came with the car. I drove 65 miles to Chris Nikels service center and left there without an oil change because I was pretty upset with the lack of customer service and being fed a bunch of excuses as to why oil change wasn't free.
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