2 Oklahoma BMW Dealers

BUYER BEWARE! - DC

BUYER BEWARE!!!! WORST CAR BUYING EXPERIENCE EVER!!!!! This was my third BMW purchase and I was buying a vehicle from out of state. Things started out great. Got a very thorough video walk around of the vehicle and got a comforting "we're experts at online car sales after the pandemic so don't worry the process will be easy." I put down a deposit and then things went to crap. Was supposed to have a screen sharing session with finance to sign documents. Two hours after my "scheduled" call, I called them. I was told they would upload things and call me right back. Another two and a half hours later I call back only to be told the finance officer was busy but she'd call me right back. Forty minutes later I call back only to end up going over the documents with someone else because the original finance representative didn't think my business was worth those there in person. I'm then told certain documents had to be signed physically so they are overnighted to me. I sign them and overnight them back. Once received I'm told it will be 24-48 hours for the loan to be funded and the vehicle set up for transport. Time passes and I hear nothing. I personally called the bank only to find out Jackie Cooper pulled the docs for some reason. I call the dealership only to be told "oh sorry we should have called you 2 days ago." They say something on the documents was listed on the wrong line and they needed to be corrected and resigned. We go through the overnight process again to again be told funding will be in 24-48 hours. A few days later nothing. I again call the bank they inform me they have never received anything back from the dealership. I contact the dealership to be told the bank won't accept an online signature they needed a physical one. I voice my frustration about these issues only be told by the finance director "well you can cancel the purchase." I found this degrading and offensive as again showing they really didn't care about me as a buyer since I wasn't there in person. I take care of this final signature to finally have the loan funded over 3 weeks from the date of my down payment. Now I'm just told my vehicle is allegedly in transport but I have no information on that either. What company? When did it leave? When will it be here? Who do I contact with issues? I've asked for calls from the general manager to discuss my frustrations but haven't heard anything from him in the 2 weeks I've been asking. I'm seriously beginning to wonder if I'll actually get my vehicle or if I've just been scammed out of $60k. Take it from me buy else where.