Where do I even begin? - Mr. Disappointed
Where do I even begin? This dealership is incredibly dishonest. They took my deposit and assured me that the van was in excellent condition and completely rust-free. I flew from Chicago to Cleveland just to buy this car, and when I asked about its condition, they repeatedly claimed it was in great shape, with ‘no rust’—even the website description said so.
But what I found on arrival was appalling. The van was filthy, covered in visible rust, with rocker panels poorly patched up with cracked, uneven Bondo. I lifted the plastic cover of the engine, and it was full of rat droppings, crumbled foam, and other debris. The engine started squealing within minutes due to a loose pulley, and there was a loose heat shield lying in the engine bay, ready to be sucked into the belt.
Then I looked underneath, and it was the most rusted-out vehicle I’ve ever seen. Junkyard parts still had the salvage codes marked on them, and the rear suspension was so rusted that bolts had fused with brackets. Everything attached to the frame looked like a flaky croissant – delaminating, crumbling steel. As a metal fabricator, I immediately recognized signs of frame damage and a terrible repair job, hidden with a quick spray of fresh paint over the welds. None of this was reported on the Carfax, which should have at least flagged it as a salvage title.
It didn’t end there. The rocker panels had stress cracks that made the van look like it would literally fold in half if driven. When I confronted the dealer, he refused to give me a full refund of my deposit. So, after spending over $1,000 on flights and travel for this wasted trip, I had to walk away, out well over a thousand dollars. They wanted more than $8,500 for a van that looked like it had been left in a river for a decade.
Do not trust this dealership – they’re dishonest and their vehicles are dangerous.
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