49 Ohio Volkswagen Service Centers

Horrible experience - Ginger not so happy with dealership

Evans is the worst dealership and service department I have ever dealt with. The sold us a used vehicle with a blown head gasket and now my $18000 vehicle is sitting in my driveway with a blown engine. When we took it to their service department they said that's what a saturn vue does. Three times we took it there and every time they said it was fine. We also had to replace every tie rod end and two axles. Which should have been fixed before ever putting it out to be sold. We had to pay 100 deductible every time for each tie rod which should have only taken 100 to have been fixed one time not three

Check in experience went fine. - shawnmccalla

Check in experience went fine. I was received well. I was informed of the services and the cost of the needed services to myVW. The wait went fine. So far my Experience with a VW has been Very Good!!

As always excellence in service, availability and - topshelf_53

As always excellence in service, availability and customer service. The KG Volkswagen team represent very well! I thought I needed a new battery, but as it was explained "very clearly" to me what was happening with my battery. I'm retired and don't drive as much anymore. And considering the fact I bought the car in 2018 and never had changed it; I bought a new battery. Excellent price also!

After being treated like I was an inconvenience there on... - Jesse

After being treated like I was an inconvenience there on Friday, you won’t see me step foot in there again. I bought VW Care when I bought my Passat, which included three additional services. Now they’re telling me they won’t do my last service that I already paid for because it supposedly expired back in November. I was never presented terms and conditions for VW Care when I bought the car. I drove 2.5 hours to continue to get my car serviced here because I always had good service here until this. However, that good service was under previous management. The GM tried offering to cover half, which still would’ve cost me $345. What a slap in the face because I already paid for it when I first bought the car. I’m not paying for it again. My family bought six new cars from there from 2014-2017, but we won’t buy another, which is too bad because my fiancée and I were going to be in the market for an SUV soon and were seriously considering an Atlas. Tim White really screwed up getting rid of Jamie Hanlon and Ryan Caldwell.

Thease people are truly dependable,reliable,professional - cooldude_61_2000

Thease people are truly dependable,reliable,professional with quality sevice i,ve used them several times now and they always deliver

Compromise achieved - Irish Charlie

I am satisfied and pleased that a service cost issue I had this week was solved. It took a fair amount of discussion but management did agree to a compromise that I believe was fair to them as well as to me. This doesn't always happen when there is a dispute and i respect White-Allen European Auto Group for resolving the issue.