1,239 Ohio Used Car Service Centers

Our 2016 Nissan Rogue's transmission failed, and while - Ross

Our 2016 Nissan Rogue's transmission failed, and while the diagnosis at Jeff Wyler Nissan in Eastgate was handled well, the issues began when we decided not to repair the transmission and instead have the car towed to be sold as is. I called the dealership ahead of time to ensure the car would be in a tow-ready area but received no response. When we arrived, a staff member showed us to the car, only to disappear for 20 minutes while trying to locate keys to move another vehicle that was blocking ours from being towed. We only managed to get the car moved after flagging down another employee. This experience wasted both our tow driver's and our time. Dealing with a failed transmission is frustrating enough; the least they could do is make the towing process easier, which it certainly wasn't.

Worst Place Ever! - Justgina07

Horrible customer service from day 1. No one seems to know what they are doing. They lied several times and gave us the run around. The mechanic never even checked out the car before giving an estimate. Abby in service does not know how to deal with customers nicely. We had to wait forever for anyone to direct our call. They constantly redirected our call several times once we were actually able to speak with someone. Save your time and money and go elsewhere. It is not worth dealing with this company!!!! I can go on and on about how nasty they are.

John from service is unprofessional and rude in the - regina.pd787

John from service is unprofessional and rude in the extreme. Sighing, grunting, talking to me like I am stupid because I am a woman. Then ultimately hanging up on me. I will be taking my car elsewhere to determine if you people screwed up my jeep when you so called “ fixed” the computer recall. Depending on the results you will be hearing from my attorney. I have never had an experience this bad, and I don’t appreciate being looped into a stereotype. My father was a mechanic; and I am NOT an idiot. Go elsewhere people. Because the service advisor here is a complete xxxxxxx.