1,902 Ohio Toyota/1000 Service Centers

Professional, friendly and convenient - dks

Staff was professional, friendly and courteous. Everything done in a nice, timely manner. I arrived early but was taken in early and service completed very timely.

Nourse sold me a lemon, refuses to fix it or make it right. - xkelsea.lynnex

DO NOT GET A CAR THROUGH NOURSE. I’m writing a review, once again on the horrible service provided from Nourse. We purchased our car around Decemeber 2015, it’s been in the shop 5 or 6 times in that short of a period. It was even there for about a month once. They’ve always been nice until the last couple times, they seemed to be irritated about me bringing it in like it was my fault for bringing it in. Believe me if I didn’t have to come, I wouldn’t. It wasn’t just a little issue, it was a big one; the car would act is if it was revving up and get very jerky, I’ve almost ran off the road on multiple occasions because of this. We bought this car with the assumption it was going to be safe for me to drive with my three year old son, not a question of if the thing was going to cause a wreck. So I had it in about four months ago, they fought me on repairing it because the warranty it was under didn’t cover it blah blah blah money grubbing blah. So they finally decided to do the right thing and fix my car. (Remind you, this is a problem we’ve had from the BEGINNING., within a month and half of driving it off the lot. The problem they “fixed” in the beginning). Fast forward to now, the car has been doing the same stuff as before and we finally got it in yesterday. What a shock! They can’t do anything. This time instead of being the decent, customer caring company we thought they were and deciding to fix it (the car they sold us with all these problems) they said they weren’t doing any more ‘free’ work on it. So they’re little plan to band aide our car problem until the warranty runs out was thrown away and now they’re just downright refusing to fix it. Even if the issue isn’t under warranty, the car was sold to us with the problem so they should make it right. Their great solve for the problem was to have us trade in the car (and get a horribly low trade-in value because of the problems (problems they sold it to us with)) and get a brand new car that would up our payment by over $100 a month. They’re a horrible business and you’re better off going somewhere else to get a vehicle. I’m happy I’ve convinced a couple friends to take their business elsewhere, saved them a whole lot of trouble.

Service or lack thereof!!!! - Kw

New corolla started making some weird noises coming from transmission area, took it into have them see what they thought it was, their reply that is just normal for this type transmission, what????? so then it started really getting bad would not hardly go, so I took it to a dealer my brother in law used to work at, they said your transmission is going out, so they took my car in and put in a new transmission a d everything is fine now, DO NOT TRUST THESE PEOPLE!!!!

Great service! - baumwj

Great service! Friendly and helpful. I had a small concern and they showed me how to fix it.

FAST HONEST SERVICE,FAIR PRICE AND GOOD PEOPLE.CLEAN... - GOREGAL86

FAST HONEST SERVICE,FAIR PRICE AND GOOD PEOPLE.CLEAN DEALERSHIP,FREE COFFEE,THEY TOOK ME HOME AND PICKED ME BACK UP.THEY EVEN WASHED MY CAR.

was not a fan of the employees smoking right in front of... - natalie1026

was not a fan of the employees smoking right in front of the service door when going to pick up my car. Almost everyone was on their cell phones when I went in too. other than that the tech that explained everything that was needing done was very friendly and helpful

Phenomenal experience. - teamfidelity

Phenomenal experience. I found the staff to be professional, courteous and knowledgeable. I will definitely recommend them to family and friends.