1,895 Ohio Toyota/1000 Service Centers

Marlon White is excellent in working with customers. - Bill60

Marlon White is excellent in working with customers. Kept me advised on timing and costs.

They did a great job fast and courteous and answered all - edgardo.rivera1

They did a great job fast and courteous and answered all my questions explaining everything

I purchased my AMG GLE53 in June of 2024, and Adam was my - Ali Gless

I purchased my AMG GLE53 in June of 2024, and Adam was my sales person. He was knowledgeable, and knew exactly what I needed to do to fall in love with that car. I’ve had two services done now and worked with Julianna both times. She is professional, kind and understanding. The concierge service that is available is amazing. The drivers have all been so kind and courteous. I was in an Audi before this, and would 100% say the service and this beautiful car have made me a lifelong customer!

Happy with the repair and treated great by employees - thedusmans

Happy with the repair and treated great by employees always satisfied with the experience there

Very respectable and courteous, kept me up to date on the - waltersdon58

Very respectable and courteous, kept me up to date on the process of the work being done, also provided me with a loaner to keep me on the road .

I only gave one star because I had to. - dwayne1523

I only gave one star because I had to. Took my Ram 1500 there. This dealership sent me home only to have my truck misfire as soon as i get there. So they changed the PCM saying it was the problem when it clearly wasnt. They misdiagnosed it, charged me $1,500.00, and blamed Hoffman's Auto Mechanics saying, "they did a crapy job installing your pcm," but did they really do a crapy job? Or was dealership taking a shot in the dark to get money? Apparently, the dealership replaced something that clearly didn't need replaced, which was their case for not refunding my $1,500.00. A month later the dealership decides to get of their butts and eventually removed the driver side head and realized it was the Cam-Shaft and Lifters. Needless to say that's what it was, They didn't even return my all my parts that they took off my truck, so it cost me a little extra, but I fixed it myself. Bottom line... find another dodge dealership to diagnose your vehicle. This dealership is lazy, they'll take you for all they can, and they are bonified liars.

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

Service desk - David was very helpful and great and - premagrawal

Service desk - David was very helpful and great and everything was done to my satisfaction

Took my van in for speedo recalibration, was told it was - Duvall826

Took my van in for speedo recalibration, was told it was good. Returned to have it done again on the same day after finding it to still be incorrect. Was told it was good and the service tech drove it and verified it. Service writer asked me to come outside with him to show me that his service dept. smashed the front of my van with another customer vehicle. After all of this , while I was driving home I found the speedometer was still incorrect by checking it with the GPS on my phone. I called to tell the service dept. it was still wrong and that I would like my money back. They advised me that they warned me that it might not work when I took it in and no refund would be issued. Still waiting to see if my van will be fixed and if the work will be of any quality. Columbiana Ford service dept. did advise me that they would make it right. I will follow up when repairs have been made.

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

Everyone is very nice and they send reminders when it’s - vollrath1995

Everyone is very nice and they send reminders when it’s time for maintenance. The place is clean and they even have snacks and drinks while you waiting in a nice size waiting room

Have been coming back for the great service for 13+yrs. - tjw7053

Have been coming back for the great service for 13+yrs. They always have needed items in stock, get my vehicle in quickly, completed as promised, service associates always professional. This time, I worked with Erich Volande.

Great service. - pantherwoman

Great service. Bobby Komisarski took care of me & was very helpful. Waited for my car & it didn't take very long.

Kings Toyota services are exemplary. - GaM

Kings Toyota services are exemplary. The staff very informative, courteous and helpful. My service representative, Boston made sure I understood the work being done on my car.

Marhofer Hyundai had my car for almost 7 weeks for - Michellehunsicker

Marhofer Hyundai had my car for almost 7 weeks for repairs. My warranty I purchased for my car were denying to pay for repairs. I went to Marhofer Chevy and spoke with Chris Marhofer and he called the warranty department and got them to cover it. Thank you Chris for saving me almost $4000.

First service of new bronco; scheduled on line and was - Valley2525

First service of new bronco; scheduled on line and was quickly serviced...need better coffee!

Easy to get to, awesome sales staff no xx. - irwin.brent

Easy to get to, awesome sales staff no xx. They don't pressure you, or try to get you to buy unneeded services

I will never use nor recommend this dealership due to - kasopher81

I will never use nor recommend this dealership due to their service department. My mother had repairs done by their service center. The issue wasn't fixed. She couldn't take it back right away, she was going out of town. She tried to take it back, when she returned home. Their customer care was lacking to say the least. The man that spoke with her on the phone & in person treated her like a liar & a thief! Over $2000... car still not fixed...

Purchased our Tahoe here w we army 2024. - Cheryl

Purchased our Tahoe here w we army 2024. All around experience was great. Would highly recommend.

Excellent as always, friendly, courteous, helpful, quick, - Wlance03

Excellent as always, friendly, courteous, helpful, quick, good communication, never any issues at this dealership

I was very satisfied with my car checkup. - lessie45

I was very satisfied with my car checkup. Ben was on top of getting me worked on quickly and efficiently.. He even saw that they hadn’t applied my third paid for amount to the bill. He took it off and it was a savings. Very pleased.

I had an issue with my Toyota Venza 2021 Bluetooth - Genelius

I had an issue with my Toyota Venza 2021 Bluetooth specifically calling on my phone from Bluetooth. It was not working. I went through every YouTube and Google suggestion and work two hours trying to solve it. I was so frustrated. So I took it to the classic Toyota service department. The first service department person Told me they had just the person to fix it. 45 seconds later. Nate Babic, the customer service manager showed up with the smile and said he is going to solve this problem for me. No doubt. He got in my car and tried a lot of different methods. He was having trouble fixing it because it seemed to be a very odd occurrence. But he’s told me he wasn’t going to give up and he tried numerous programs, including connecting his phone to my car. Unbelievably and thankfully he fixed it for me. I could call anyone I wanted with the touch of the button again finally. He was the most genuinely pleasant gentleman with great professionalism and determination to help me with my problem. He was such a pleasure to work with and he truly did the job with a smile and a laugh. Great job Nate. You are a great symbol of great customer service and reason why we continue to return to classic Toyota for our auto needs. Thanks thanks thanks

Customer service was amazing! - Chan

Customer service was amazing! Would recommend to anyone in need of a car. Definitely will be back.

I love my 2012 Lacrosse and will not take her to any - Sue D

I love my 2012 Lacrosse and will not take her to any other dealer for service. My appointments are always on time, the explanation of necessary services is clearly explained and the staff is quite pleasant and informative. I've purchased all of my Buicks from Lambert since 2001. There is no better dealership or service department. Thanks Mr. Lambert and staff.

Excellent service in the amount of time. - ohdogg57

Excellent service in the amount of time. Love video of work being done. Great work.

The dealership always is helpful. - Ron Butcher

The dealership always is helpful. Treat you like a friend. They are carful with your vehicle.

License plate bolts rusted and broke Zack in service - Ruthieb2257

License plate bolts rusted and broke Zack in service fixed that and put my plates on nice plate holder I also needed a battery in my key fob. Great service very polite was treated by everyone great job guys thanks Zack

Thanks Conner your awesome! - Samuel M

Thanks Conner your awesome! Thanks for the oil change and service will definitely be back!

Excellent service, had no issues, friendly staff and very - Will Carti

Excellent service, had no issues, friendly staff and very time efficient, highly reccomend to anyone in the area.

Avoid. - buckeye377

Avoid. I’ve been a long time customer of Audi and have a car with less then the original miles warranty as only expired for being over the years. Audi has a huge lawsuit over water pump issues and has been determined my water pump needs to be replaced. I asked dealer and Audi of America to assist with the cost of repairs. I was told that will not happen. Service manager Rude and acted bothered by my call. Look elsewhere as Audi finds reasons not to stand behind their product. Meanwhile I see Hyundai/kia/Genesis replacing engines at 100,000, 200,000 plus miles for premature wear and tear. $2000 repair on a faulty cheap part being used in their engines.