1,895 Ohio SRT Service Centers

Good service department - Darlene Rohm

Took my 2017 Toyota Tacoma for a recall check , 10 minutes later all done truck completely checked over. Thankfully my truck didn't have the recall problems.

Dillon and Keith Solomon the service Manager provided me... - Ronknelson

Dillon and Keith Solomon the service Manager provided me the best service one can expect I had a check engine light come on they got me scheduled in so that I could travel for thanksgiving to be with my family

We had work done on our 2018 Alltrack, the sunroof tubes - BrotherSteve

We had work done on our 2018 Alltrack, the sunroof tubes with kinked during the manufacturing process. We understand that this is not uncommon. We waited a very long time for the parts, not the dealer issue at all. The parts came in and the dealer replaced all of the parts including the new drain tubes, carpeting and headliner. The work looked great, done in a very professional manor. A few weeks following the completion of the work, the sunroof started leaking again so we brought it back to the dealer. They diagnosed the problem as the tubes were blocked again and that it was now our fault because we did not perform the proper maintenance to ensure that the drainage tubes did not leak. I asked what the scheduled maintenance time was and they indicated 20,000 miles. The car had approximately 400 miles on it since everything had been replaced. Maybe my math is wrong but 400 miles is a lot less than 20,000 miles. We took the car home and replicated the test that the dealer performed to determine that the drainage tubes were clogged and confirmed what they found. I inspected the 1-way valves at the end of the tubes and got covered in grease and grime as it gushed out of the tube. The tubes were filling with water and flowing into the sunroof because the system was not properly flushed when fixed in my opinion but what do I know I'm just a worthless customer. I have reached out to the dealership, to the owner of the dealership and no reply, just crickets. I have filed a complaint with VW USA (that's what they told me to do if I had a problem). Pretty sad because this dealership did some really good repair work for us prior to this incident. A case has been opened, will see what happens but I'm not holding my breath. They owner of this dealership is the Jay Auto Group. As I noted, they have not reached out to me either.

Superior Service - Ellishill

I called in about a code for a radio that locked up on me. I spoke with a guy in parts the first day and I had the wrong number for the radio. So I called back the next day and tony answered, he worked very hard getting me the information. Went as far as calling volvo for me, I received 5 star service and it wasn't something that he or the company would make a profit from. With this level of service I can only imagine how a paying customer gets treated. Like royalty I'm guessing. Thank You Tony.

Terrific Service - Helped Me Out of Jam - TomHKane

I was coming from Chicago last Friday to drop my son at Dayton for his senior year and 60 miles out my check engine light came on. This was very annoying as I had just spent $900 on my 60,000 mile checkup the day before and I figure the dealership had messed something up in the process. When I stopped at my son's apartment steam starting to come out of the engine. We unpacked the car quickly and my wife and son moved him in while I scrambled to figure out what to do with the car. I called Volvo of Dayton and described what was happening and said I was coming in to have the car looked at. It turns out the Volvo service manager was on vacation, but when I pulled into the service bay Tom - the service manager for the BMW at Evan Motorworks - said he normally didn't handle Volvo's but would do what he could to help. Two and half hours later they had diagnosed and fixed the problem and I was on my way back to Chicago (the problem was related to a botched recall repair the day before). I was very impressed and grateful for the response I got for my unplanned service call. Everyone was very nice and something that could have ruined my last dropoff at college turned out not to be a big deal. Thanks Tom and thanks Volvo of Dayton!

Service - Bradlefeld

Brandon helped out after a previous issue that was experienced. Will return to voss again because of their service and sales. Would recommend to people in future.

I had my 2020 Honda Civic in for its first routine... - Lori

I had my 2020 Honda Civic in for its first routine maintenance. My contact was Randy Bobak. He treated me with respect, the work done on my vehicle was very good, the price couldn't be beat, and I wouldn't hesitate to have him schedule future service needs.

Great dealer to work with! - ToyotaRocks16

Brought my 2016 Elantra Value Edition in on Tuesday for it's first service visit since I bought it. The service department was very informative, going above and beyond to check to see if my car was due for any additional service. The staff were very friendly in both the sales and service departments from start to finish. They didn't have any problems when I needed to reschedule my initial appointment due to travel delays. Keep up the good work, Voss Hyundai! I'll definitely be back for both service and future purchases!

Voss Toyota always a great dealership. - N

Voss Toyota always a great dealership. Sales and service the best in the greater Dayton area. Only negative is female porter who assists with customers vehicle when arriving needs VAST improvement in customer relations. She formerly worked in the cashiers window. Never spoke a word to us. RUDE. Now is working in the service department. We do not want anything to do with her. Still rude. Eats while dealing with customers cars! Nasty rude attitude. Friends of ours stated cause of her they are writing off Voss Toyota. She seems to not care and forgets who pays the bill:CUSTOMER!

Great service - Curryinahurry

I was out of town and had an issue with my car and they got me right in. Fixed the same day properly and with a smile.

I called and spoke with the service department regarding... - subarudriver00

I called and spoke with the service department regarding a check engine light. Another dealership reset the CEL without giving me a quote on how much it would be to fix it or what could be wrong, or the actual code numbers. I used a scanner from an auto store to read the codes and gave them to the service manager at Wagner who took time to explain to me the probable causes, the different diagnostic tests, and estimated price to fix the possible issues associated with the code. Wagner's service department is friendly, patient, and helpful!

Incompetence Is All That Comes To Mind When I Think Waikem - matthewl0799

I had a recall on the oil cooler, and I had a heat shield rattling under my Frontier pickup truck. I called them to set up an appointment to have both issues taken care of. They said no problem, bring it in. First issue I have is that they didn't have the parts to perform the recall work after they told me they did. The second issue is that they fixed the rattling heat shield with hose clamps instead of repairing it with factory parts (the truck only has 15,400 miles on it, so it's still under warranty). They should have used factory parts. Anyways, they told me they'd have the parts for the recall work in a few days and they'd call me to reschedule. Two weeks went by and I never heard from them. I tried calling them on multiple occasions for days and no one would answer the phone in the service department! I gave up and called another Nissan dealer in Dover. They ordered the parts, scheduled the appointment, and had the work done, all within four days. Not to mention they were very friendly throughout the whole process. Answering the phone when customers call is a good start to running a successful business!!!