1,895 Ohio SRT Service Centers

I didn’t buy my Car from Twin but I WILL take it there - dalepano

I didn’t buy my Car from Twin but I WILL take it there for any service needed! I was upset because my radio/screen wouldn’t show the station or who was singing the song. I called another dealer and they said I would have to leave the car for the whole day! I called Twin, spoke to service mgr. Mark. He said bring it in-should take about an hour. I did and they re-programmed it and I was out in 1 hr and 15 min. The service department was so friendly and the wait area was clean and had coffee/tea. And they didn’t even charge me for it! I’m 82 and was so happy I didn’t have to make arrangements to leave my car for the entire day!! Best service department ever! Dale.

Super Experience - snewoblue

I called Valentine Buick/GMC yesterday afternoon to talk with the service department (Tim) about an issue with my Deanli Duramax regarding a NOX Sensor. Tim was very friendly and helpful on the phone. I dropped my truck off this morning at 0730 right when they opened. I talked to Tim as soon as I walked in and gave him an overview of the problem. Tim assured me that they would get right on it and call me if there were any questions about the repair. Tim called me around the noon hour and said that my truck was ready to be picked up. I asked what the problem was and he stated that it was indeed a bad NOX Sensor and they replaced it. I asked why I wasn't called before the repair was made so I could authorize and he proceeded to give me fantastic news that it was repaired at no cost under the diesel engine warranty! I wasn't aware that it would have been covered so to say that I was surprised and happy is an understatement. Tim and the staff at Valentine Service were very polite, knowledgeable and helpful. I was very pleased and would most definitely return. Well done folks. Wes Owens

Service manager was awesome anddd by took care of me the - fayenida7

Service manager was awesome anddd by took care of me the same day! Salesman Chad was great to

Dave always kept me informed of what was going on with my... - rinn99

Dave always kept me informed of what was going on with my car when he said he would. He was friendly and went above and beyond to get cost-effective work done.

Buyer beware. - W

Buyer beware. Sales people are OK if you are buying new. Patrick in sales is awesome. Be careful buying used from these people. My daughter got sold two lemons. And the service department is horrendous!!!! Way over priced. Terrible service. My daughter had continuous engine oil problems and the service department kept telling her nothing wrong, waiting until she had over 100k miles because they didn't want to warranty it. As soon as it hit 100k miles they told her can't help you, it's out of warranty. She had to let the bank repo it and file bankruptcy because it was senseless to make payments on a vehicle that wasn't drivable. A new engine was cost prohibitive. My son quit taking his car back for service there because they would break stuff while working on it and then deny it. I will not take my wife's car back for service there because of the problems mentioned above and they do shoddy work and are way overpriced. And they keep trying to scam us by pushing maintenance services that are not required, threatening to not honor our warranty if we don't get them, while charging more than double the price of other dealers for said services. No one in my family and none of our friends will ever buy another vehicle from this place.