1,895 Ohio SRT Service Centers

Awesome! - Anonymous

Great staff! Very helpful... upfront and informative! Would definitely recommend! They gave me everything I wanted at a decent price. It was a quick and easy process!

Apparently since my last review, all of the staff has - Charles

Apparently since my last review, all of the staff has been replaced. I took my Acadia in for repair, back glass was leaking. I have owned this vehicle from new until now. The factory warranty has expired but I have an extended warranty. I was told they found the leak but I need to take it to a glass shop and give the warranty info. The glass shop will not accept the warranty. The glass shop, which SVG utilizes, said that SVG should do the claim and the glass shop will do the repair. SVG gets paid by the warranty company, the glass shop is paid by SVG. I'll be using a different service department/dealership in the future. I've utilized SVG/Gusweiler for many years, time for a change.

I bought my 2021 Kia soul about 2 months ago first of all - michaelharbaum557

I bought my 2021 Kia soul about 2 months ago first of all they were going to fix a tire that never got fixed they were going to give me a key a second key that is and I never did get the key so then when I went back to get the key they told me what acel cut you on like that's my responsibility to get a key that should have came with my car so to make this long story short I get a transmission problem and here's where the troubles begin this dealership has no work ethic they have no way of taking care of their people they don't even understand how to take care of the people never offered me a loaner car sent me out the door to another dealership because their lack of knowledge to figure out how to fix the car themselves. Oh wait I was told that they don't have the equipment to repair Kia so my word was why would you sell me something that you don't even know how to fix of course you know how it is they'll sell you anything to get you out the door but once you're out the door you're done So here I sat for 3 hours waiting on a tow truck and now I sat again in my car at a different dealership with no loaner car and no rent a car and I guess this is where I'll be for the night thanks SVG I'll never buy another car from you ever again it was the worst experience I've ever had in my life and I've bought hundreds and thousands of dollars worth of cars from xx Mary's Chrysler in xx Mary's Ohio and them's the best people that I've ever ran into in my life they are top-notch quality and I sure miss them. I don't believe any dealer would leave a man standing with 3 days of no work because of their vehicle and still not make them have a loaner car or put effort into helping them it's unbelievable I've never seen anything like it folks please don't ever buy from them it's a real joke very unprofessional

It was great everyone worked hard to get where I wanted - Marley

Great dealership just couldn’t remember names service just couldn’t find out what was making 2016 Toyota rattling noise kind of sounded like lifters to me

Terrible Service after the sale - johnd

My wife purchased a used vehicle in Urbana, Sales people were OK, but the service department is useless. After the sale we had tires that leaked down constantly. After two visits we gave up. In January SVG did an oil change. 86 miles and two days later the add oil light came on, 2.5 quarts low. I called SVG to let them know they failed to put in enough oil. The service manager insists there is a problem with the engine, and it used the oil, even though there is no sign of leakage or oil in either the radiator or exhaust, this much oil in 86 miles would leave an indication..... I talked with Jeff Vangorder (manager I guess), he promised to follow up. He did call to tell me he would get the vehicle in to be checked and fixed....no contact since. Bottom line, DONT TRUST their service or their promises from management.

Went in for a oil change and left with a new used car. - Suzieandjeff

Had a great experience at Cadillac Duane was a wonderful salesman and person! Very knowledgeable . Came in for an oil change and purchased a new/used vehicle!

Part of buying a car is the follow up service With - SKR

Part of buying a car is the follow up service With service comes being able to work with a service person who is patient and professional at all times James Schenk is an excellent person to deal with in the service department. I appreciate his patience and unwavering voice of support today What is most striking is James did this close to closing time-without rushing and by allowing me to get all my questions answered. He is a valuable asset to your company. Thank you, James, for going the extra mile today and for exceeding my expectations today.

Everyone is incredibly nice and helpful! - L2tactical

Everyone is incredibly nice and helpful! They treat you like family, and make sure your experience is like no other.

Willing to work with my credit, beyond amazing staff. - Kayla

Willing to work with my credit, beyond amazing staff. I loved the energy staff gave! 10/10 recommend Brittany Jackson!

This review is for the service department Preston, my - charlespipke

This review is for the service department Preston, my service advisor did a great job and taking care of the service I needed on my vehicle i’ve always had great service from the whole team. Thank you

We brought our 2020 KIA Soul in to evaluate a noise that - Dave

We brought our 2020 KIA Soul in to evaluate a noise that occurred when the vehicle was moving and making a right turn. The car had to be kept for additional evaluation for a few days during which time certain parts were replaced. The dealership contacted us numerous times for updates while the car was in their care but ultimately the source of the noise could not be found. The Service Manager assured me that the car would be safe to drive and to return if I noticed the noise becoming louder or more frequent. We were impressed with all the personnel that we met and want to call out especially Advisors Micah Norman and James Snyder as well as the Service Manager, Joe Kreuz. Good job!