98 Ohio GMC Service Centers

My GMC Salesperson is Dan Fleming, been buying from him - Cher

My GMC Salesperson is Dan Fleming, been buying from him for years, personable, knowledgeable and will take the time needed for all your concerns when buying/leasing. I wouldn’t do business with any other dealership at this point. Service is great! And so is the Service Dept., with Bill and all at the service desk, employees, they aim to please and get it right!!

Shuttle service - Chickman

Curtesy shuttle service needs fine tuning. I live 5 minutes away and pick up times for my last 2 services were over 2 hours. I could have walked there by then. A lot of wait time!

When we bought this car new, we took into consideration - bruner_jean

When we bought this car new, we took into consideration the type of service the dealership offered. It was a big consideration in our choice of dealership in buying the car.

Awesome experience with the workers, very Timely and - Avicens627

Awesome experience with the workers, very Timely and great communication. I will always recommend them and use them.

Was ready on time for my appointment. - Jetjap

Was ready on time for my appointment. Reviewed the work that was to be completed.

I have used Chesrown for all the service on my vehicle - cotter16

I have used Chesrown for all the service on my vehicle and am extremely satisfied. I do stop in to schedule since i do not like the on line process. I do plan to continue to use the dealership for my service needs.

They are quick to right any wrongs that happen no matter - Donttryme233

They are quick to right any wrongs that happen no matter if they are at fault or not, I told them my issue they even looked it over twice to verify they diagnosed it correctly, and quickly fixed it, thank you so much

Always excellent service! - DebbieB

Always excellent service! Tom Secord is great & Steve Tong is amazing! Love the valet service.

Sirius wasted 2 hours of my time attempting to resolve a - Karenstrnad43

Sirius wasted 2 hours of my time attempting to resolve a problem with my car radio. Finally, they suggested I should go back to Ganley Buick for a repair. Service Dept took approximately 15 minutes to resolve problem! I'm embarrassed to admit the problem was of my making. I accidentally hit the mute on the radio - something I didn't know existed. I know now but service was very kind about not pointing this out to me. So Thank You to everyone in Service for kindness and promptness.

They took care of of my vehicle with out any issues and - Brian

They took care of of my vehicle with out any issues and kept me informed about anything that needed to be done.

I went to the dealership for an electrical problem. - troyer28

I went to the dealership for an electrical problem. I received a text telling me my rear brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in for an electrical problem). At the end of the first day I called to check the status of the vehicle. I was told that the technician didn’t want to test drive the vehicle because the rear brakes were making a noise. (The brakes weren’t making a noise when I dropped it off) The technician did see the electrical issue, but stopped when he heard the brakes. The service advisor said there was a problem with the hat on the rotor. They will continue to check on electrical issue the next day. I called at 1pm to check on the vehicle. I was told Bob was busy and he would give me a call back. At 3 pm, I called Bob back after not receiving a return call. He asked if I received his text update. At that point, I did not. He said it was a problem on his end. He re-sent the message. He said there was a problem with the alternator, alternator pig tail connector, audio amplifier, rear brakes, oil change, oil cooler lines, and manifold leak totaling over $4,000 for repair. I received this message at 3pm on Friday. Obviously, not enough time to repair the vehicle before the weekend. I declined all services. I was charged $210 diagnosis. When I picked up the vehicle I noticed the note on Bob’s desk asking him to return my call. After getting the vehicle back and inspecting it myself, I realized that the technician must have pushed the emergency brake during his inspection which caused the shoe inside the rotor to fall off. There was no problem with the rotor as described by the service advisor. I repaired the alternator for under $200 in about an hour after the dealership had the vehicle for two days and it was in worse condition than when I dropped it off. There was no problem with the pig tail connector or audio amplifier. I understand the dealership probably cannot repair an alternator and needs to use OEM parts. My problems are: #1 The technician stopped diagnosing the vehicle the first day because of a brake concern, but the service advisor couldn’t call and tell me that. (A brake concern that was caused by the technician) #2 Service advisor was too busy to return a call the second day leaving vehicle unrepaired until at least Monday afternoon. There was a note on his desk to return my call. #3 Of the seven issues reported, alternator repair was the only thing needed to fix the requested problem. They just wanted to throw parts at it to hope it fixed the problem

Marlon White is excellent in working with customers. - Bill60

Marlon White is excellent in working with customers. Kept me advised on timing and costs.

I love my 2012 Lacrosse and will not take her to any - Sue D

I love my 2012 Lacrosse and will not take her to any other dealer for service. My appointments are always on time, the explanation of necessary services is clearly explained and the staff is quite pleasant and informative. I've purchased all of my Buicks from Lambert since 2001. There is no better dealership or service department. Thanks Mr. Lambert and staff.

Fri Apr 14 2023 Took my Enclave in for oil change The - Hellfire 414

Fri Apr 14 2023 Took my Enclave in for oil change The incompetent mechanic didn't tighten the oil filter and oil was all over my frame. This is because I drove the express home and my engine could have been damaged. And we all know Ballas wouldn't except responsibility. They said they check all fluids, well my transmission fluid was also a quart low. xxxx Ballas forever. I will go back to Lincolns

I just found out that Billi Swihart left the dealership.... - Andy Skeen

I just found out that Billi Swihart left the dealership. Over the past years, Billi has always been there, calmly, professionally, and knowledgeably working out ANY problem we had with any of the 4 cars we have serviced there. If I needed to get in for service, she'd find a way. She knew the history of all of our cars and her mechanical knowledge was always helpful in knowing how to deal with the many challenges I presented her. Billi will be missed!

Excellent service! - megan k

Great customer service! Very friendly! Nate and the other service gentlemen went above and beyond to make sure everything was quality!! Would highly recommend taking your vehicle here!!

Wonderful service! - Susan

Wonderful service! We stopped in unexpectedly while passing through on our trip home without an appointment due to car trouble, Shane was able to diagnose our Buick and found the problem and had it fixed in an hour. The only Buick service center around with later hours on Thursday. Highly recommend! Also, great customer service and facility!