166 Ohio Ford Service Centers

I had an oil change where all the oil ran out. - Beverly Grenier

I had an oil change where all the oil ran out. Got some free oil change coupons and used one 2 months ago and also told the gray smoke coming from the exhaust pipe was condensation. Don't worry until it turns black he says. A REAL mechanic said it was 1 1/2 quarts low last week. The smoke was left over from the oil spill last time. Had to clean the burned oil off of everything, do another oil change and a host of other work that should not have happened. $860 later it runs like a champ. NEVER again. Run don't walk they have no clue what they are doing

I have an E450 motorhome and have had it in twice at this - rkarst

I have an E450 motorhome and have had it in twice at this dealership First visit was to go over chassis and motor to check for any needed work and possible safety issues. I was very pleased with the service and the follow up on this service. The most recent visit was to have shock absorbers installed front and rear and a wheel alignment. Once again very pleased with the service and follow up. I would definitely recommend Coughlin. I would also like to give a thumbs up to Rob and Greg at the service desk, they are the best, professional and knowledgeable, which makes me feel comfortable doing business.

Payton in the service department is exceptional at her - booboo

Payton in the service department is exceptional at her job!!! Her customer service and problem solving exceeded my expectations. I have had multiple disappointing experiences at another dealership with servicing as required and addressing/repairing a brake issue from the time I drove it off the lot!! I had lost faith and trust in that dealership too do anything after catching them in lies on 3 different occasions!!! Upon first meeting Payton , I instantly knew she was honest and caring. You know when you sense that feeling, like now I know every thing is going to be alright. She really listened and wants to do her job the right way. Very sweet, respectful, and knowledgeable!! CroninFord is very fortunate to have Payton on their team . Please recognize her all around expertise at what she does!! A person like her is very rare in this world we live in today ! You have a rare gem , please treat her as one!

Outstandingly - C fisher

In the service department, Kasi was friendly, courteous, and extremely efficient in arranging for work to be completed on my vehicle. Work was completed quickly and satisfied me completely. It is rare to have such a positive experience in a place of business. I would highly recommend anyone to the Dave Knapp Ford service department.

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

Everyone is friendly and they do excellent work I always - jhorsle1

Everyone is friendly and they do excellent work I always go to Donley for my service

I bought my 2015 Chevy Equinox at Donley in Mt Vernon. - frenchie067

I bought my 2015 Chevy Equinox at Donley in Mt Vernon. They treated me like a king. I have all of my service for the Equinox done there and they do a great job!

The service department is great! - IRIS_H68

The service department is great! Chris, Andy and all the mechanics are very friendly and do a thorough job. When I have had an issue, they took care of the problem as soon as possible. They do an awesome job!

Recall warranty item. - Nvonada

I am waiting for Dutro Ford to call me for my Nissan to be brought back so it can be repaired, throttle body and headlight malfunction.

I have been pleased with the dealership from ordering my - Hamker

I have been pleased with the dealership from ordering my truck, with the assistance of David D, to the service, and the recalls that are brought in and fixed in a very timely fashion. Always impressed with how I am treated and how awesome the techs are in the service area. On multiple occasions the techs have been able to find a problem that other dealerships have missed.

Dont waist your time or effort with this dealership in - PaloCedrowa

Dont waist your time or effort with this dealership in AUSTINTOWN, OH. The service department and parts counter, both rude and arrogant, and unable to assist with simple questions, as if they can not be bothered, I was the only person their one afternoon, no lines so no excuse for xxxx poor service. As I walked out in disgust another client waiting for his car, told me next time buy a TOYOTA they have great dealerships and even better customer service......Live and Learn

The service department is, by far, the best I've ever - TReid

The service department is, by far, the best I've ever dealt with! I actually live closer to multiple other Ford dealerships, but I chose this one because of the service. The closest Ford dealer to me tried to rip me off on warranty work. My husband called Fuller and they not only handled it correctly and quickly, but they were super professional about the other dealership. They also saved me money on the deductible due to the hassle I'd already dealt with, even though they didn't cause the issue. It's rare to find a mechanic or body shop you can trust. I will always bring my vehicle to them for oil changes, tune ups, and anything else my vehicles need! Last week, I had body work done, and Fuller did an amazing job. My Explorer has not looked better as long as I've owned it, and the service was excellent. They stuck to their time estimate even though I added some extra touch ups, and the cost estimate didn't budge either. The shop manager came out to the garage to confirm I was happy with the work. Also the wonderful gal who checked me out was such a sweetheart. 5 stars!! I'm super picky about customer service and ensuring I get what I pay for, and it's rare that I give such good reviews. But Fuller deserves these praises, and more. I'll always look to them first any time I need my car serviced or to shop for a Ford.

On my way to Dayton and noticed I had a piece of wire in... - DEI815

On my way to Dayton and noticed I had a piece of wire in my tire. Went back home and called Germain Ford Service Dept. Talked to Stevie Eagle and he told me to come right away. Stevie and his service tech both agreed that a patch would take fix it. I was done in no time. I wouldn't take my escape any where else. Thanks Stevie!

Terry Howard is amazing.Highly recommended. He has helped... - Teresa

Terry Howard is amazing.Highly recommended. He has helped me with my last two purchases and is very knowledgeable and courteous. Simply the best thank you

ford of mansfield and their staff are helpful and... - jsackman

ford of mansfield and their staff are helpful and patient. i have on several occasions gone in because i hear a noise. i work at night and need to know i wont break down. not only did they get a test drive in they get a tech to check . i needed brakes one time, this last time a stabalizer bar.thad and josh know when they see me coming but they still hang in there.

Our 2017 Lincoln MKX has failed to start 4 times in cold... - Kentucky Mom

Our 2017 Lincoln MKX has failed to start 4 times in cold weather. It has been to 4 different dealers with no one even finding the problem. It happened again while at our daughter's in Jefferson Ohio. Went out to leave on Monday morning, car wouldn't start. Because no Lincoln dealer was close by, the car was towed to Greg Sweet Ford. By 2 that afternoon, they called and said they found a relay stuck open. Since it was too late to go home that day, we told them to service the vehicle and we would pick it up the next day. By 2 pm the next day, the car was repaired, serviced and washed. Very reasonably priced service too. Very good experience and they found the problem.

Although I appreciated the quality of service from the - khill042002

Although I appreciated the quality of service from the technicians at Interstate Ford, I found the wait for parts, answers, and Allstate Insurance approvals frustrating. I would have appreciated more proactive follow-up from the tech leads regarding Allstate. However, I am happy with the overall repair of my car and it is running smoothly. The only minor issue is that the seats no longer heat up as much as they did before. Hopefully, this issue can be fixed. But overall, I'm impressed with the team's work on my car.

Dealership was amazing. - Amanda

Dealership was amazing. Sales person was helpful but not pushy. Easy financing. My truck was cleaned and fueled for me. Great experience and will return for future purchases.