165 Ohio Ford Service Centers

Very friendly and helpful - especially Hunter who - CJRW

Very friendly and helpful - especially Hunter who personally helped me. He arranged for a ride to my meeting so they could rotate my tires.

Matthew was very helpful in getting my issue resolved - Cyrus

Matthew was very helpful in getting my issue resolved along with the mechanic who was just as helpful

They replaced my timing chain, gears, twin turbo and - LJ

They replaced my timing chain, gears, twin turbo and manifold in 2023. Come 2024, I find out that they rolled the gaskets under my valve covers, resulting in failure and a major oil leak from both valve covers. They wanted me to pay $1500 to fix the damages they caused. Not happening. I went to a local mechanic that actually stands by their work. When I she'll out almost $14k for repairs, I expect you to stand by your work. They failed big time. Now I'm hoping they didn't mess something else up.

Service Dept was great and I didn’t even buy my car - ADAMSALON

Service Dept was great and I didn’t even buy my car there. Just needed a recall fix and they took great care of me

Was fixed the same day assta Stated with no problems. - 25DPL40

Was fixed the same day assta Stated with no problems. Fixed on the day they said it would be fixed.

Took my van in for speedo recalibration, was told it was - Duvall826

Took my van in for speedo recalibration, was told it was good. Returned to have it done again on the same day after finding it to still be incorrect. Was told it was good and the service tech drove it and verified it. Service writer asked me to come outside with him to show me that his service dept. smashed the front of my van with another customer vehicle. After all of this , while I was driving home I found the speedometer was still incorrect by checking it with the GPS on my phone. I called to tell the service dept. it was still wrong and that I would like my money back. They advised me that they warned me that it might not work when I took it in and no refund would be issued. Still waiting to see if my van will be fixed and if the work will be of any quality. Columbiana Ford service dept. did advise me that they would make it right. I will follow up when repairs have been made.

I will never use nor recommend this dealership due to - kasopher81

I will never use nor recommend this dealership due to their service department. My mother had repairs done by their service center. The issue wasn't fixed. She couldn't take it back right away, she was going out of town. She tried to take it back, when she returned home. Their customer care was lacking to say the least. The man that spoke with her on the phone & in person treated her like a liar & a thief! Over $2000... car still not fixed...

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

First service of new bronco; scheduled on line and was - Valley2525

First service of new bronco; scheduled on line and was quickly serviced...need better coffee!

I had several services done at the same time, and the - Coffee Countess

I had several services done at the same time, and the tech actually postponed his lunch to get me in & out in a timely manner. Thank you!! Everyone in the service department gets a gold star from me!!

Even though there were some issues they kept me informed - Dave.vanliere

Even though there were some issues they kept me informed and were very courteous. They were professional and I would definitely recommend to others.

All around great experience . Nick Hinshaw and the entire... - Steve from Richwood

All around great experience . Nick Hinshaw and the entire staff were great to work with. Frome the Sales Manager to the Finance Manager a great experience. No haggle fair pricing is what you get at Chapman Ford. In and out the door in less than 2 hours. Wow, I was used to arguing price for an hour, another hour getting financing approval, then 2-3 more hours getting paper work ready to sign. That is definately not the case here. Those folks have it all together here and it shows. Will definately buy there again. Oh yeah and by the way, they are not pushy in any way. If your not from Marysville. Its worth the drive. If you are, there is no other place to buy in my opinion. Great job Chapman Ford

Bobs Gillingham's is the best place to buy a car or... - moyto59

Bobs Gillingham's is the best place to buy a car or truck,and they have the best service,I bought my F150 from there and I'm very happy with it and Bobs Gillingham's is the only place I trust working on my truck,quick service too!I recommend it to all my friends looking for a car or service,you can't go wrong!

Second to None! - Joe S.

The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.

I was impressed with the kindness and sincerity of the... - Arlene Garvin-Killy

I was impressed with the kindness and sincerity of the people I met here today.

They are a very caring dealership They care for you and... - B Ranger

They are a very caring dealership They care for you and your car or truck.

Glad I traded. - edgeowner

I was apprehensive about trading in my previous car. I had purchased my previous car from Buckeye Ford, an Explorer and loved it. I traded it in on an Edge and love it. Carl Faehl was very patient and helpful in assisting me in my choice. We won't go anywhere else when it comes to buying our cars. The whole staff was very friendly and helpful .

It's always comforting to me to visit Buckeye Ford. - Julie Kay Smithson

It's always comforting to me to visit Buckeye Ford. I've purchased three vehicles from them since the late 1980s and with each experience, my confidence only grows! Whether ordering, purchasing, having service work done, or buying from the parts department, it's all a "two thumbs up" for me! Each employee is well-trained, personable and professional, with that vital extra of friendliness. In addition to the employees, I've never had a Buckeye Ford vehicle that was anything other than fantastic. I'm a truck person, from a 1992 Ford F-350 crew cab diesel dually to a 1998 Ford Ranger XLT to my current 5-star truck, a 2022 Ford Maverick XL Hybrid in velocity blue. Chad Swartzmiller was my salesman and guided me through the ordering process to the bewildering array of technological improvements to trucks since I bought the 1998 Ranger (which was a lot!). His patience and expertise are unmatched! Without exception, every experience I've had with each department at Buckeye Ford has been a blessing!

the team did a great job of fixing my recall item on 2010 - Cmwangs

the team did a great job of fixing my recall item on 2010 ranger kudos

Awesome Experience - bethaneye

Cambridge Classic is the only place I take my vehicle to get serviced. Friendly staff and they treat you like family! Recommend them to everyone who is needing to get their car serviced.

DANNY made my experience here great!!! My car was going... - ericamarie11895

DANNY made my experience here great!!! My car was going to be in the shop for a few days and I needed a temporary vehicle. All of Ford's happened to be out, so Danny spent a good 20+ minutes on the phone calling all around trying to find me a vehicle I could drive for a few days at a good price. He went absolutely above and beyond. In the end, Ford got one of their own returned and I got to drive it for free. Also, I see another comment here from someone upset that Ford didn't fill their tires with air. All you have to do is ask. I did, and they took care of all of that free of charge for me. They also did very nice cleaning and detailing that I didn't even ask for (and of course was not charged for). I won't go anywhere else for my car maintenance.