137 Ohio Chrysler Service Centers

Alex is my go to guy for all my service needs. - Nurse2121

Alex is my go to guy for all my service needs. Always quick and easy process!

Stopped in, unscheduled, for a problem with my truck. - Daneeb245

Stopped in, unscheduled, for a problem with my truck. Brad McCullough, from the service department, was able to immediately get my truck in for service and arranged for a loaner vehicle, while mine was being serviced. Within two hours, I received a call that my issue had been fixed. They provided outstanding customer service. I highly recommend them for all of your vehicle needs.

Went in for a oil change and tire rotation. - rmstreets

Went in for a oil change and tire rotation. Service staff were very professional. Waiting area and restroom were clean. I have over 50K on my tires, they printed off 3 tire quotes for 4 tires and did not pressure me into buying them. Quotes are good for 30 days.

Excellent timing very professional very helpful work was - Ericveira

Excellent timing very professional very helpful work was excellent my car was washed at the end of the work. Thank you.

I have literally nothing really good to say about the - keithfreet01

I have literally nothing really good to say about the service department. I'm so flippin ticked. I took my truck in for a leak at the back window and third light. After waiting a month to get in. Was told (after repairs) that the problem should be fixed. Our leak guy found the problem and fixed it. Guess what!!!! He didn't. In fact he made it worse. Or should I say the service technician who made the actual repairs. Now as of today 1/18/25 my entire roof and backseat is drenched. Worse than before. My truck is a 2020 ram 1500. That keeps flooding and nobody is doing any real repairs. They do not offer rental cars, they can take you to enterprise to spend even more money. As if this isn't already inconvenient enough. These pictures are from today 1/18/25. After repairs have been made.

The service department staff is always polite and - msplhamilton

The service department staff is always polite and helpful. I bring all of my service needs to the Northgate Chrysler Dodge Jeep Ram location.

They’re always able to help me out in a timely manner and - Cmj

They’re always able to help me out in a timely manner and communicate everything with a lot of knowledge. I appreciate going to this dealership

Service was preformed with in a good time for service. - don.smigelski

Service was preformed with in a good time for service. I had it in for lift system.

Service was great, Maggie is an excellent customer - DENISE.DUNN48

Service was great, Maggie is an excellent customer service representative, she is always friendly and has a smile on her face. She is a keeper! Always great service there.

This place is awesome. - msalina32

This place is awesome. Top notch service and staff. Hoping to get another vehicle soon!

Service team was personable professional & on time. - Dehauck

Service team was personable professional & on time. Took care of 2 recalls & as a new car owner helped me set up a few gadgets.

Very good and thoughtful and explained everything that - Jim c. Smith

Very good and thoughtful and explained everything that was going on to fix the problem

I originally bought my Mazda from Marcus and he was - Kendra Rhoades

I originally bought my Mazda from Marcus and he was amazing. He was super knowledgeable and non pushy. Would recommend him to everyone! Then when I had my first service appointment I was blown away with how quick and easy my service advisor Kim. This has been the best car buying experience and I use to work at Carmax, we could have taken a few tips from Marcus and Kim.

Was just in for service. - JIm Svab

Was just in for service. Matt and staff always take care of our needs….they go the extra…!

They went out of their way explaining and showing me what - anthonygotti545

They went out of their way explaining and showing me what I thought was wrong. Staff was very helpful

Had an issue with our jeep we purchased from another non - River Queen

Had an issue with our jeep we purchased from another non jeep dealership in October. Kevin was able to get us in the next day and kept us informed about any problems and issues. Didn’t expect to have what we did, but they made repairs in reasonable amount of time and did an excellent job. Thank you Kevin for your help!!

Marlon White is excellent in working with customers. - Bill60

Marlon White is excellent in working with customers. Kept me advised on timing and costs.

I only gave one star because I had to. - dwayne1523

I only gave one star because I had to. Took my Ram 1500 there. This dealership sent me home only to have my truck misfire as soon as i get there. So they changed the PCM saying it was the problem when it clearly wasnt. They misdiagnosed it, charged me $1,500.00, and blamed Hoffman's Auto Mechanics saying, "they did a crapy job installing your pcm," but did they really do a crapy job? Or was dealership taking a shot in the dark to get money? Apparently, the dealership replaced something that clearly didn't need replaced, which was their case for not refunding my $1,500.00. A month later the dealership decides to get of their butts and eventually removed the driver side head and realized it was the Cam-Shaft and Lifters. Needless to say that's what it was, They didn't even return my all my parts that they took off my truck, so it cost me a little extra, but I fixed it myself. Bottom line... find another dodge dealership to diagnose your vehicle. This dealership is lazy, they'll take you for all they can, and they are bonified liars.

They did a great job fast and courteous and answered all - edgardo.rivera1

They did a great job fast and courteous and answered all my questions explaining everything

Fantastic service! - jeff

Fantastic service! Cody was exceptional!! He kept me informed on my repair and was very easy to work with! I’ll be back!! Thank you!!

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

Great service. - pantherwoman

Great service. Bobby Komisarski took care of me & was very helpful. Waited for my car & it didn't take very long.

I have been taking my durango to performance for 3 years - jeramy.zaideman

I have been taking my durango to performance for 3 years now and have always had the best customer experience. They are professional and truly care about their customers.

Was greeted with a smile and asked about my car’s issues. - Jerry Lee

Was greeted with a smile and asked about my car’s issues. Was notified as soon as the car was ready.

Excellent service, had no issues, friendly staff and very - Will Carti

Excellent service, had no issues, friendly staff and very time efficient, highly reccomend to anyone in the area.

DON'T BELIEVE THE BULL - dunny281

My experience with Al Smith Dealership has to be the absolute worse I have ever dealt with. The amount of lies and xxxxxxxx I was fed was unreal. Let’s start with my initial concern with the car. If I wasn’t so in need of a vehicle I never would of bought the car as it had a check engine light on and made a rumbling noise when driving. The reason I bought it was because I was assured it would be fixed, to cut to the chase it never was. First I was told that the rumbling was just road noise or a “split wheel” me being an idiot believed this nonsense after they had one of their techs double check to make sure there were not any problems and we could schedule a visit to get the repairs done. This was fine by me as like I said they were going to fix the issue. The people I worked with Jamie and Melissa seemed like trustworthy people I soon found out like pretty much every other dealership they were just a bunch of snakes. The moment I get home I realize the car remote start does not work and neither does the usb port on top of all the other repairs the car needed. Of course I call the dealership and am run a bunch of xxxxxxxx by Melissa about her paying for it out of her own pocket it blah blah blah. No just fix the problem, the car was advertised with these items they need to be fixed. So finally I come back to the dealership for my appointment to fix the problems I knew about and then the others I found out about soon after buying the vehicle. TRIP 1: I arrive for an appointment ( that I had to take day off work to go to) I sat there for two hours, when I decide to get up and ask what's going on. My car was not even in the garage yet! I had an appointment, why was my car not in the garage. They tell me it will just be another 20 minutes. The head of service department gets back to me an hour later to tell me they did a diagnostic and what was wrong with the car which I already knew because I was told this when I bought the car. They then inform me they dont have the part they need. They are willing to work on the price with me for the long wait I had. UMM no this is all covered I was assured this when I bought the car and why the xxxx am I here if you don't have my part. They tell me I have to schedule a second appointment after the part comes in… and they will call me when it is. A few weeks later I get the call the part is in I get an appointment the next week. Go into the garage sit there for an hour...not making the same mistake as last time I go check in, am told they are looking at it right now. AGAIN I am told the issues like I haven't been told a million times already. I said yes that's why I have an appointment I am told unfortunately the part is not there I say this is impossible as I was called and specifically told that it arrived. They apologize and after another 15 minutes they magically find this missing part. An hour later it is “fixed” I get in the car and can see immediately the check engine light is still on and the usb port is still broken. Of course I am not driving it anywhere. They finally tell me they are giving me a loaner and they'll call when it is all done. When I arrive a week or so later it is apparently fixed and now the remote start should also start. OF COURSE it does not. Im sitting there another 45 minutes of them discussing IF they should fix it when finally someone showed them the correct way to use it. Im irritated and will never ever deal with their service department but otherwise i'll get over it. Jump ahead three months….the rumbling noise….the road noise….the “split wheel” I was assured of still have no idea what that even means besides xxxxxxxx. Well brake light comes on it's december and I have to put off getting it fixed. Right before we travel my husband and I decide we better get it fixed. Turns out the wheel bearings were so bad the technician said I was lucky my wheel did not fall off. They had been bad for quite some time so the rumbling noise all along that was the wheel bearing, Jamie had actually mentioned this when I bought the car which is why the so called tech was “checking it out” . I was livid! Well Jamie's last words to me were if I was not happy to make sure to let him know. So you best believe that I did. I was told I would hear back after christmas. Didn’t hear back had to ask what was going on….a MONTH LATER. Finally was told I would get a check to cover the cost of the wheel bearings. After all this I thought well at least they are making things right. Let me just end this rant by saying that after all this being lied to about making things right pissed me off the most out of everything! So let me assure you these people are con artist. Yes they make you feel like your a priority but that's just to get your money. They dont give a xxxx about the customer.