66 Ohio Cadillac Service Centers

Came here to programed key fob and diagnosed my car. Nice... - YC

Came here to programed key fob and diagnosed my car. Nice hospitality, service was great and professional. Would be perfect if I could see a simple inspection sheet of car diagnosis.

Horrible customer service and severe lack of - mears4x

Horrible customer service and severe lack of professionalism. I went in for a oil change and tire rotation with alignment. When I checked in, I told my appointed service advisor, Katlyn Price that I had a concern with the passenger rear tire and that it may have I leak. I asked her to have the tech please check it for safety. The service was done, supposedly. This took over two hours. When I arrived home, I immediately heard a hissing noise from the passenger rear tire. Upon closer inspection I witnessed and active leak as the tire was wet and bubbling. So - NUMBER ONE, this was the tire that I asked to be inspected and it wasn't rotated. Again, this is the passenger rear tire - meaning the tires were not rotated as told. Wow, so this supposed rotation and alignment, done by tech, Joe Mog. Wasn't done. There is no way this brand no leak could have occurred in a tire that was supposedly rotated. Now, here is the worst part. I requested that the tire be inspected. I was told it was and it wasn't. I brought the car to Firestone tire and a nail was found in that tire which was causing the leak. Crestmont and its tech, sent me away with a nail in a tire that I requested to be inspected. This is extremely dangerous and negligent work and service by Crestmont Cadillac. There is more ------ I called FIVE times to speak with Kaitlyn Price so that she could help me address this situation. She has failed to return my calls now FIVE times. My last call I requested to speak to the manager but alas he wasn't available. I asked the person on the phone if Katlyn was indeed at work and he said, "yes". I then asked to be put on hold to speak with her, as I couldn't rely on her to return my calls. The person said he'd ask her and when he returned off hold he informed me that she said she couldn't speak to me because she was busy with other customers. He said that she would call for sure by the end of the day. NO CALL. This is the epitome of unprofessionalism. So over the course of my first call on Friday and what id now 3pm on Saturday, she couldn't find time to call a customer back with a concern? SO what are the reasons for the lowest scores? I was told that services were done and they were clearly not. I made repeated calls, over 24 hours asking for a call back and nothing. AND - I asked for a tire to be inspected, and it wasn't, being sent on my way with a nail in a faulty tire, very dangerous. These are the reasons for the low score.

By far the best customer service I have ever experienced.... - mgray

By far the best customer service I have ever experienced. Dave Towell has a customer for life. I purchased my 9-7X used from another dealer. I took it in for standard service. They have been absolutely pleasant to deal with and go the extra mile. I had the opportunity to meet the owner and he was extremely pleasant. The entire service department, including the techs, are great to work with and strive to make sure you are a happy customer. I would recommend this dealership without question.

went in for oil change waiting and lady came said they... - jimkadlecek79

went in for oil change waiting and lady came said they ran out of oil,I laugh and asked what they were going to do ,they went after oil finished the job. service manager come in told me that oil change was on them, I said you don't have to do that,but they did hats off to Ferris's. and a big thank you will be back again for more service.

First let me say it's a Shame on a 2014 Cadillac xts... - Kevin Goins

First let me say it's a Shame on a 2014 Cadillac xts platinum $ 17,000 plus with 71,120 & 8,000 miles later it needs a transmission who would have figured a car that Clean would die that soon I'm done. I didn't purchase a warranty but it's cool ,I just want to know if I can buy a remanufactured transmission from you at your cost & I will keep it moving thanks Steve, from Kevin Goins

Thank you for great service. - Tabithasmalleymcdermott

Thank you for great service. Very satisfied. Very fast service for the service I received

Recently purchased a used 20 Traverse, I had the vehicle - rupesafety

Recently purchased a used 20 Traverse, I had the vehicle serviced and went to pick it up and I forgot a coupon with a savings of 20.00. they refused to give it to me because I did not have the coupon with me. What ever happened to good customer service. I have two Companies and Im in the process of buying two more vehicle's for my Company. Obviously it wont come from Graham Chevy.

Great local Cadillac service! - Dianec1021

It is so nice to have local Cadillac service we can trust and call upon whenever needed! We are grateful for your expertise and reliability.

Great service department - Sonny

I have purchased one new Cadillac from this dealership. I wasn't pressured and they found the Cadillac I wanted from another dealer. It was one of the best car buying experience I had. Recently I needed service on a Cadillac I had bought over the internet. They were very friendly, done excellent work and gave me a loaner car. I drive around 95 miles, one way, for their excellent service My service advisor was Hunter Alsip. He is a great asset to the company.

The Service with Jeff Wyler is always good and Bianca is... - Islam Moustafa

The Service with Jeff Wyler is always good and Bianca is my favorite rep that i can work with, she always did a great job, she helped me out with every thing i need for my car and i diffidently recommended her is you want to get a new car.

LaRiche is fantastic! - Chevy guy

We have always had amazing service at LaRiche. Our vehicle is serviced at the appointed time with little to no waiting and the staff is friendly and knowledgeable. We continue to recommend LaRiche to anyone looking for a good deal and great service.

The auto-body department made the repair of my vehicle - delyn1972

The auto-body department made the repair of my vehicle easy and seamless. They kept me informed of the progress twice a week, and having a rental car right there for me to jump into was so much easier than dealing with an outside provider. Thank you!

I just visited McDaniel Cheverlet and fell in love with... - ddcox44

I just visited McDaniel Cheverlet and fell in love with my now , new truck !! A big shout out and ty to Shelly Landis to help me get the deal done .... the Black Stallion is home !!

I’m grateful for Renee and Medina Auto mall I love my new - qcs214

I’m grateful for Renee and Medina Auto mall I love my new 2022 Jeep Compass

Phenomenal experience. - teamfidelity

Phenomenal experience. I found the staff to be professional, courteous and knowledgeable. I will definitely recommend them to family and friends.

Great Service Department! - Judy

The service department was great! Ryan and his team were very knowledgeable about diagnosing the problem and fixing a warranty issue. They kept the vehicle for the time they needed to fix it so I didnt have to go back. I never felt inconvenienced as they gave me a curtisy car so I could conintue with my normal schedule. They were all about SERVICING the customer! Thanks for your help! You did a great job!

Excellent customer service - Dawn Childers

I had service work to my vehicle a few months ago and this week I had it in the body shop. Both times I had the best customer service. I got my vehicle back today and it looks new! It is hard to find a good dealership but I have finally found one. Springfield Buick GMC Cadillac is number one in my book. Keep up the good work! Dawn Childers

Great care was given to the body work done on my car. - SDS

Great care was given to the body work done on my car. We were treated with respect and the repair is perfect! Thankful we have a GREAT dealership in Salem, Ohio to deal with.

Apparently since my last review, all of the staff has - Charles

Apparently since my last review, all of the staff has been replaced. I took my Acadia in for repair, back glass was leaking. I have owned this vehicle from new until now. The factory warranty has expired but I have an extended warranty. I was told they found the leak but I need to take it to a glass shop and give the warranty info. The glass shop will not accept the warranty. The glass shop, which SVG utilizes, said that SVG should do the claim and the glass shop will do the repair. SVG gets paid by the warranty company, the glass shop is paid by SVG. I'll be using a different service department/dealership in the future. I've utilized SVG/Gusweiler for many years, time for a change.

Went in for a oil change and left with a new used car. - Suzieandjeff

Had a great experience at Cadillac Duane was a wonderful salesman and person! Very knowledgeable . Came in for an oil change and purchased a new/used vehicle!