66 Ohio Cadillac Service Centers

Mike was very nice. - MzDreadz

Mike was very nice. They saw me asap. My car looks great. I really liked the fact that my rental car was brought to me.

They installed my running boards in a timely manner They - ronwannemacher10

They installed my running boards in a timely manner They look great the installer did a great job

Keith took care of my ongoing problem with my Cadillac - jimbarb

Keith took care of my ongoing problem with my Cadillac and I appreciate all of his help.

They are very professional and personable. - dsh122

They are very professional and personable.They did outstanding repairs on my truck Came back looking perfect..Keep you well informed as to the progress as they go. Would recommend them to anyone needing collision repairs

They keep you updated in person or by text, on progress - gmbear43

They keep you updated in person or by text, on progress of maintenance. No pressure for other work. Very courteous. They are timely for appointments. And get work done usually in time they estimate.

Always great have been going to this dealership since - Mama Lee

Always great have been going to this dealership since 2018. Purchased three cars from them. Have always been treated with respect.

Service was very good, Frank is the best they did a great - steveskolnicki

Service was very good, Frank is the best they did a great job truck looks like new again

I had an engine light that came on and went off. - Nia1197

I had an engine light that came on and went off. Took it in for service. Had a nice gentleman take me to work. Returned on my lunch to a fixed and cleaned car !! Wonderful service !!

Excellent Service. - jacob-b257

Excellent Service...Nathan is really Professional and Knowledgeable..Driver serviceman was Uncommonly courteous...I'm a relatively new customer to Jake Sweeney Cadillac in Lebanon, but I'm glad that I made the Switch.

Service was good but I waited an extra half-hour before - gianni777s

Service was good but I waited an extra half-hour before going up to the service desk only to find out that my car had been finished and the rep went out to lunch! And they didn't wash the car.

Horrible customer service and severe lack of - mears4x

Horrible customer service and severe lack of professionalism. I went in for a oil change and tire rotation with alignment. When I checked in, I told my appointed service advisor, Katlyn Price that I had a concern with the passenger rear tire and that it may have I leak. I asked her to have the tech please check it for safety. The service was done, supposedly. This took over two hours. When I arrived home, I immediately heard a hissing noise from the passenger rear tire. Upon closer inspection I witnessed and active leak as the tire was wet and bubbling. So - NUMBER ONE, this was the tire that I asked to be inspected and it wasn't rotated. Again, this is the passenger rear tire - meaning the tires were not rotated as told. Wow, so this supposed rotation and alignment, done by tech, Joe Mog. Wasn't done. There is no way this brand no leak could have occurred in a tire that was supposedly rotated. Now, here is the worst part. I requested that the tire be inspected. I was told it was and it wasn't. I brought the car to Firestone tire and a nail was found in that tire which was causing the leak. Crestmont and its tech, sent me away with a nail in a tire that I requested to be inspected. This is extremely dangerous and negligent work and service by Crestmont Cadillac. There is more ------ I called FIVE times to speak with Kaitlyn Price so that she could help me address this situation. She has failed to return my calls now FIVE times. My last call I requested to speak to the manager but alas he wasn't available. I asked the person on the phone if Katlyn was indeed at work and he said, "yes". I then asked to be put on hold to speak with her, as I couldn't rely on her to return my calls. The person said he'd ask her and when he returned off hold he informed me that she said she couldn't speak to me because she was busy with other customers. He said that she would call for sure by the end of the day. NO CALL. This is the epitome of unprofessionalism. So over the course of my first call on Friday and what id now 3pm on Saturday, she couldn't find time to call a customer back with a concern? SO what are the reasons for the lowest scores? I was told that services were done and they were clearly not. I made repeated calls, over 24 hours asking for a call back and nothing. AND - I asked for a tire to be inspected, and it wasn't, being sent on my way with a nail in a faulty tire, very dangerous. These are the reasons for the low score.

Super friendly, honest, services priced OK, a great - Ohio_state.buckeye

Super friendly, honest, services priced OK, a great dealership. No reason to use anyone else

My wife and I drove 3 hours from Pennsylvania to get our - Tom maloy

My wife and I drove 3 hours from Pennsylvania to get our truck. This was my second time working with Nate Bowles, and he went above and beyond He’s the reason why we went back to get another truck from bill Harris. Couldn’t have asked for a better experience!!!!

Great Service Team! - Local_Dude

Professional team that always takes care of our vehicle needs. They take the time to listen to our concerns before they start their work. They stand behind their work and follow up to make sure everything went as it should. They have never tried to push unneeded work on us. Check them out and you will not be disappointed.

I just found out that Billi Swihart left the dealership.... - Andy Skeen

I just found out that Billi Swihart left the dealership. Over the past years, Billi has always been there, calmly, professionally, and knowledgeably working out ANY problem we had with any of the 4 cars we have serviced there. If I needed to get in for service, she'd find a way. She knew the history of all of our cars and her mechanical knowledge was always helpful in knowing how to deal with the many challenges I presented her. Billi will be missed!

Mr Brandon was wonderful to work with,Great customer... - David M

Mr Brandon was wonderful to work with,Great customer service.good price,and they delivered the car to my home which is 500 miles away thanks

We've purchased six vehicles via Classic. Great customer... - Furber56

We've purchased six vehicles via Classic. Great customer service, knowledgable service staff who aim to please. A great experience, this is why we travel all the way from Erie, Pa. Bob, Tim and Pete are great to work with...

They are there to help! - Lori

I have had some issues with my car and they were courteous, professional. They gave me a loaner car and fixed problem quickly. No other dealer has met this standard and has made a problem with my car a small issue. I will never go anywhere else. I will say that Skip in service is a well polished professional and really cares about his customers along with his staff.

Such a wonderful place for buying and service!! I... - Columbiana customer for life

Such a wonderful place for buying and service!! I stopped in Saturday for an oil change and they had a cookie trailer for customer appreciation day...i don't know how often they do that but it was great timing and so nice

Had my truck serviced at Coughlins Circleville,they - DJ43113

Had my truck serviced at Coughlins Circleville,they always do great work.I always go here to get work done on my Silverado.