1,895 Ohio CODA Service Centers

I had recently purchased a 2015 WRX from another dealer... - Banjo2115

I had recently purchased a 2015 WRX from another dealer in Cuyahoga Falls. A month exactly after owner the car, the check engine light came on and was reading codes for the Transmission. After fighting tooth and nail to get to take my car down to that dealership(I live in Mentor, so it's a 50+ miles one way for me) and getting the run around, they finally did the smart thing and called Cascade and let them take over. Come to find out, not only did I need one of the O2 sensors replaced in the car, it also needed an entirely new transmission!! (I fully believe these codes were on before I purchased the car, as they ended up being in the "history" aka a "stored" code, and after some driving they conveniently popped on for me) Cascade squeezed my car in, and worked on is as quickly as they could, providing me detailed information each step of the way. Luckily, Subaru had done an extended 100,000/10 year warranty for the 2015 CVT transmission for the WRX. And I just made the cut at 95k miles. My car now has a new transmission and O2 sensor thanks to Cascade and their hard work! Both Todd and Ron in the service department were excellent, always answering my call or returning it as soon as they could. I appreciate greatly all the hard work they did to get my pride and joy back on the road. I don't trust many when it comes to doing work on my vehicles, but I would definitely recommend and be a return customer to Cascade Subaru! It is worth the drive!

I just found out that Billi Swihart left the dealership.... - Andy Skeen

I just found out that Billi Swihart left the dealership. Over the past years, Billi has always been there, calmly, professionally, and knowledgeably working out ANY problem we had with any of the 4 cars we have serviced there. If I needed to get in for service, she'd find a way. She knew the history of all of our cars and her mechanical knowledge was always helpful in knowing how to deal with the many challenges I presented her. Billi will be missed!

Excellent Service - CBJFAN28

This was my first visit to Chevrolet of Dublin. I had an appointment to have an alternator replaced. As I was driving to dealer, within a 1/4 mile, my truck stopped at an intersection. I called and talked with Mindy and then the Service Dept came to my rescue. Within an hour they had be back on the road again. These guys are the greatest. I have been a loyal GM/Chevy driver for over 35 years. Robert Meade in the Service Dept and Mindy Dillie in Parts has earned ALL my future business. Thank you Robert and Mindy!

We purchased our 16-year-old daughter a car—great - lauriekirkendall

We purchased our 16-year-old daughter a car—great service, friendly staff, smooth and stress-free experience! Shout to Hunter!

Parts dept lie and take advantage of customers. - WoosterChevySux

Parts dept lie and take advantage of customers. Management doesn't communicate with their employees which leaves customers in limbo. Will never do business with them again!!

I scheduled a service appointment a week in advance at - Bailey

I scheduled a service appointment a week in advance at Willoughby CDJR for an oil change and tire rotation on my 2024 Wrangler. After dropping it off, I spent about an hour and a half nearby, expecting the service to be completed or nearly done. When I returned, my vehicle was still in the exact spot I left it—completely untouched. The service advisor explained they couldn’t complete the work due to staffing issues and offered to reschedule later in the week. While I understand unexpected issues can come up, I feel there was ample time during that hour and a half to contact me and let me know the appointment couldn’t be fulfilled. Instead, I returned to find out in person—wasting time I had set aside specifically for this scheduled service. This was especially frustrating because it’s the second time I’ve been turned away at this location after making an appointment. To make matters worse, there’s no published contact information for management, making it difficult to escalate concerns or receive any meaningful follow-up. Based on my experience, I would suggest that potential customers consider taking their vehicle elsewhere for service—especially if reliability, communication, and respect for your time are important to you.

Mr Brandon was wonderful to work with,Great customer... - David M

Mr Brandon was wonderful to work with,Great customer service.good price,and they delivered the car to my home which is 500 miles away thanks

I can only rate the service department, but I give them 5... - anotherjennifer

I can only rate the service department, but I give them 5 stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was nice to work with. They even hand washed Madge before giving her back to me. If I lived in the area I would definitely come back again.