80 Ohio GMC Dealers

I was given a cash price of $48,500 for a 2022 Dodge Ram - dlseton23

I was given a cash price of $48,500 for a 2022 Dodge Ram by a sales person, over the phone. I drove two hours one-way to purchase the truck. I drove two hours one-way to purchase the truck. When I arrived, the sales manager refused to sell me the truck at the agreed-on price. Instead, he insisted on an additional $1000 just because I was paying cash. He also informed me that he felt in no way obligated to honor the salesperson's agreement, despite the fact that I drove over 300 miles roundtrip based on the word of the salesperson, and despite the fact that the salesperson had cleared the price with him while I was on the phone!

Excellent customer service! - Jamie

Excellent customer service! Got exactly what I wanted! Ronnie is the best! Would buy again!

Took wife’s 2017 enclave in for warranty work, dead... - dpizor

Took wife’s 2017 enclave in for warranty work, dead battery and no start. While it was there they decided the a/c system needed cleaned and took it apart to do so. Had to take the car back 2 more times because the a/c system didn’t work after they cleaned it. For icing on top, we went to return the enclave lease there and they refused to accept it because we leased it from different dealer. You can return gm lease at any dealer. xxxx poor service work and xxxx poor customer service…. Never again!

The service department is fantastic. 5 stars are not... - Ogardaddy

The service department is fantastic. 5 stars are not enough. They go the extra mile to communicate and assist anyway they can. Earned my business time and time again.

Excellent Job! - GoBrowns16'

Proud owner of a Yukon XL Denali! Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority. Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!

Took my car in for body work and paint after having my... - ImmkeGMCisNOgood

Took my car in for body work and paint after having my car keyed... nothing was done right. More damage was done when removing and reinstalling the parts, than good. It was a terrible experience, and still trying to get it resolved. I have been there 7 times to no avail, and now the general manager and service manager refuse to continue to work on it any more, because they dont have time to deal with me, as they stated. They also stated, "i have a thousand happy customers, so im not too concerned if you are not satisfied. I was blown away.

My experience with them was great they got back to me in... - Mr.johndwilliams79

My experience with them was great they got back to me in a timely manner

These guys are absolutely incredible! - Les Miller

These guys are absolutely incredible! They got me into a vehicle for thousands less than the place i looked at before! I love my new Silverado! I've been back a few times for service and they rule! 10/10! Buy here!

Made an offer on the vehicle, but never heard back. - Bobfraley

Made an offer on the vehicle, but never heard back. Had to continue my search

Our mechanic Eddie, was outstanding! We live out of... - dreed83

Our mechanic Eddie, was outstanding! We live out of state, but he took exceptional care of my elderly parents. Would definitely recommend this dealership. Cynthia

I have bought all my cars Mark or Ed Larkin. - MikeyL

I have bought all my cars Mark or Ed Larkin. Always treated great. Service is awesome.If they don’t have car in stock they will find it

I had some issues with my credit due to a divorce. Mr.... - Irish59

I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.

Outstanding dealership; Exceptional service - twetzel21

We've been dealing with Sims in Euclid for almost 10 years. We first went there for help with a 2011 GMC Terrain with the 2.4L engine. Since then we've also bought vehicles there. We drive over 100 miles each way because there is simply no other dealership in our region whose service has even come close. The service writers are seasoned, experienced professionals who not only handle the paperwork but also guide the techs' troubleshooting and workflow. Very highly recommended.

Friendly and knowledgeable staff . - sidnewman0981

Friendly and knowledgeable staff . Great experience. Would definitely recommend this dealership to friends and family.