Horrible customer service and severe lack of - mears4x
Horrible customer service and severe lack of professionalism. I went in for a oil change and tire rotation with alignment. When I checked in, I told my appointed service advisor, Katlyn Price that I had a concern with the passenger rear tire and that it may have I leak. I asked her to have the tech please check it for safety. The service was done, supposedly. This took over two hours. When I arrived home, I immediately heard a hissing noise from the passenger rear tire. Upon closer inspection I witnessed and active leak as the tire was wet and bubbling. So - NUMBER ONE, this was the tire that I asked to be inspected and it wasn't rotated. Again, this is the passenger rear tire - meaning the tires were not rotated as told. Wow, so this supposed rotation and alignment, done by tech, Joe Mog. Wasn't done. There is no way this brand no leak could have occurred in a tire that was supposedly rotated. Now, here is the worst part. I requested that the tire be inspected. I was told it was and it wasn't. I brought the car to Firestone tire and a nail was found in that tire which was causing the leak. Crestmont and its tech, sent me away with a nail in a tire that I requested to be inspected. This is extremely dangerous and negligent work and service by Crestmont Cadillac. There is more ------ I called FIVE times to speak with Kaitlyn Price so that she could help me address this situation. She has failed to return my calls now FIVE times. My last call I requested to speak to the manager but alas he wasn't available. I asked the person on the phone if Katlyn was indeed at work and he said, "yes". I then asked to be put on hold to speak with her, as I couldn't rely on her to return my calls. The person said he'd ask her and when he returned off hold he informed me that she said she couldn't speak to me because she was busy with other customers. He said that she would call for sure by the end of the day. NO CALL. This is the epitome of unprofessionalism. So over the course of my first call on Friday and what id now 3pm on Saturday, she couldn't find time to call a customer back with a concern? SO what are the reasons for the lowest scores? I was told that services were done and they were clearly not. I made repeated calls, over 24 hours asking for a call back and nothing. AND - I asked for a tire to be inspected, and it wasn't, being sent on my way with a nail in a faulty tire, very dangerous. These are the reasons for the low score.
Read More