48 North Carolina Hyundai Service Centers

Returning home from a trip to Florida, our 2011 Sonata - fishnmission

Returning home from a trip to Florida, our 2011 Sonata was having engine issues. We were towed to Lake Norman Hyundai. It was AFTER HOURS and a young gentleman came out to greet us to see how he could help. He wrote up repair and told us the service techs would be in at 7:30 a.m. He would have them check out car first thing. At 6:00 a.m. Bobbi the service manager was there looking for our car. He invited us inside to get warm and asked us if we would like breakfast . We had slept in car all night. We soon had bedfast and warmed up. Bobbi visited with us for about 1/2 hour, wow we felt at home and very welcome. The bad news, our car could be fixed, but not today. We had a tight schedule and needed to be back in Ohio the next morning. We decided to buy another car. Jeremy was our salesman. He was awesome too!! We thought, were do you find these wonderfully dedicated employees? Jeremy was very mindful of our time line, and at one point had a couple of other employees helping prep new car so we were able to get on the road. Big Jon, the finance man had all our papers ready, and quickly helped us through that process. While we waiting for service techs to check out our car, I noticed a sign on the dealership window, it was an award for best hyundai dealership in 2022. I have been in the retail sector, customer service for over 44 years. We soon realized why they we given this award!!! Great experience!! We purchased a Sante Fe XRT. What a joy to drive. Everyone we encountered went above and beyond our expectations!! Thanks to all, and have a very Merry Christmas!!

Sell cars that don't last huyndai is trash always will be - sarverluke90

Sell cars that don't last huyndai is trash always will be stay away from here

Not fixing stuff - Tammy1984

I have been complaining of a noise when I turn for several months. Started well before my warranty expired. They claimed to never hear anything. Well suddenly after my warranty expires then they hear the sound and now I have to pay and it will cost me $400 to fix the drive shaft.

I’ve been going to this dealership for 3 years with fair - supply-link

I’ve been going to this dealership for 3 years with fair customer service! I went today to correct a mistake from a previous service appointment, now a happy customer. My service advisor was Michael Dedicato who could be the best customer service advisor I’ve ever had at any car dealership in my 40 years of car buying! I would recommend him to all that want awesome service!!

Mr. Winters is reliable and honest. He made me feel like... - TinaLunt

Mr. Winters is reliable and honest. He made me feel like my collision repair needs were important to him. The experience and follow up were professional and quick. I would use this shop for future needs.

My Hyundai needed scheduled service. Although I... - GilbertT

My Hyundai needed scheduled service. Although I didn't purchase here I did make an appointment to get my service done. I am totally please with all aspects of my experience and I'm 100% satisfied.

My 2019 Hyundai Sonata needed to be painted and the Body - pastorbradley

My 2019 Hyundai Sonata needed to be painted and the Body and Collision Repair Department manager Jimmy Farrell went above and beyond to make sure my situation was taken care of. He did this to my 100% satisfaction. They provided me with a loaner car and always returned my phone calls within the same business day. Thanks to Mr. Farrell, I would consider doing business with Southern States Automotive Group again. His integrity and ability to communicate with customers is definitely what this business has been lacking.

I took my car on January 26 because it would stop and all - sexyy39

I took my car on January 26 because it would stop and all the lights would come on. I spoke with a representative who was very rude. They kept my car over the weekend because diagnostic is not done on Friday and Saturday as told to me by the representative . On January 29 I was informed by the same representative who happened to be polite on that day that the cost will be $3141 which I don’t have. I had my car towed to a mechanic on January 30 and he was unable to work on it due to the codes and it would have to be taken to a Hyundai dealership. I had my car towed to Johnson Cary on February 1 and the 2 representatives I spoke to were very nice. The cost to fixed my car $612 a far cry from $3141 for the same issue. I would not recommend Sports Durst to anyone. That one representative was rude. I even reached out to Hyundai Corporate.