76 North Carolina GMC Service Centers

Been thru the service dept several times.Each time I... - Naillady7992

Been thru the service dept several times. Each time I received professional attitudes, great service, and extra care for my vehicle by placing plastic on my seat, and a floor cover. Will refer to friends and family

My visit to Bob King auto. - Jonny Pridgen

Very cordial and accommodating. Waiting room is very nice and convenient. I would recommend Bob King auto to anyone. I"ve found this to be true for all my visits.

Great customer service. - expertroofing75

Great customer service. Took care of my granddaughter's Mustang key issue promptly. programmed key. We are extremely happy with BOYD.

I had work done to my dodge magnum Rt. The front fender... - msburns

I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

Waited 2 1/2 hours for an oil change and rotate tires and - Rick

Waited 2 1/2 hours for an oil change and rotate tires and I had an appointment. Then got ripped off and overcharged for these services. The worst service I've ever had. I won't be going there again.

I do appreciate the company reaching out kindly to - CaddyLife

I do appreciate the company reaching out kindly to resolve a slight issue very prompt. Excellent customer service

I recently visited Flow Buick GMC in Greensboro to - Kyle Colpack

I recently visited Flow Buick GMC in Greensboro to address an issue with the exhaust on my 2023 Yukon Denali. Unfortunately, my experience left much to be desired. Upon arrival, I was greeted by a service department representative named Mark. While he appeared knowledgeable, his demeanor left much to be desired. He expressed uncertainty about their ability to rectify the issue with my exhaust, stating there were no guarantees, and quoted a fee of $100 just to attempt a fix. Frankly, I found this approach off-putting and unacceptable. Deciding to seek service elsewhere, I turned to Clinard Muffler in Thomasville. Here, I encountered a markedly different experience. The staff at Clinard Muffler were courteous, respectful, and efficient. They promptly identified and resolved the issue with my vehicle within minutes, and at a fraction of the cost quoted by Flow Buick GMC. In light of my experience, I cannot recommend Flow Buick GMC. While they may have the resources, their lack of transparency and customer-centric approach is a significant drawback. For fair and honest service, I highly recommend exploring other reputable options in the area. Avoid Flow Buick GMC and opt for establishments that prioritize integrity and customer satisfaction. Your vehicle—and your wallet—will thank you.

Don’t trust your vehicle to be serviced by Flow of... - Bobbie

Don’t trust your vehicle to be serviced by Flow of Fayetteville. We took our Jeep in for a oil change and picked it up after the oil change to find our floor board on drivers side completely soaked and passenger slightly wet . We were told the service manager would call us first thing in the am, after four calls and two txt she called me at 2 pm, to tell me we either had a leak or it rained into the vehicle . We have floor Mats that were completely dry!! After ten minutes of her telling me they did nothing wrong, but they would vacuum the carpet, I asked to speak to her manager . When he called it was one in the same. “ We did nothing to your vehicle , you brought it in like this “. Very disheartening to have such poor customer service . The vehicle only had 33,000 miles on it, smelled terrible due to the wetness... we had to pay to have it cleaned and checked for a leak... Guess what? NO LEAKS!!

I'm the daughter of a local automotive shop 30 years - Blindsay67

I'm the daughter of a local automotive shop 30 years running. I've never seen such a blatant attempt to rip people off. As well as denying a TSB for our Yukon. This place lives up to its poor reputation. Robert Goode was rude and aggressive in our attempt to get him to respect the TSB on our Yukon. If you need absolutely need GMC dealer for a recall/TSB find a different location. These guys are crooks. We then listened to them happily bragging and talking crap about customers. A waste of our entire day.

Their service department is top notch They are very - Alan_condo

Their service department is top notch They are very prompt and efficient Very trust worthy as well

Talked with service manager about paint peeling off my... - Jeffrey Higel

Talked with service manager about paint peeling off my 2017 GMC truck, 8spd transmission shutter. Nothing covered by warranty. Rude with a attitude.no help

I am traveling through Lumberton when my 2015 GMC would - Piperfrank1

I am traveling through Lumberton when my 2015 GMC would not start. I had it towed to the dealership and spoke with the Service Rider who told me he would get someone on it right away. I signed up for your text and now crickets! I am stuck in a strange place and no one can answer what is happening! NOT good customer service!!

Update: 10th Feb: Towed my truck from Medlin to Deacon - sunbeamfanhua

Update: 10th Feb: Towed my truck from Medlin to Deacon Jones. Deacon Jones took my truck in without any problem. They also provided me a brand new SUV as a loaner. I won't make any purchase or use Medlin's service in the future. I won't recommend Medlin to anyone I know. Purchase experience was really pleasant, but service department , especially the manager James Stroud, is not helpful and does not seem to care about customers' needs, only does the minimum, does not follow what are required to be done by dealership under courtesy warranty. The most unpleasant part is he gave me "education", start saying: I am educating you... No, James, you should provide service not education.There is an old lady Stephanie Ferrell working at service department, she did not care about helping solve my issue, all I could hear from her was: this is on GM, not Medlin, if I do that, then Medlin won't get reimbursement in a very aggressive way. Took my brand new 2024 GMC sierra 1500 which is purchased from Medlin 6 months ago and only has 5300 miles in on 5th Feb, I was told it needed valve body replacement , this part is on national back order, they do not know when the part will arrive. Medlin said they did not have any loaner available so they sent me to Hertz to get a rental car which is a Malibu. On 8th Feb, I noticed the rental car's AC could not blow out any cold air, I opened up all the windows it was still super hot. This is unacceptable for me to put my 9 years old daughter into that car. So I contacted Medlin service department, I was told to work with Hertz directly. I contacted Hertz, they said they do not have any other vehicles available. So I contacted Medlin service department again see if they could provide me a proper vehicle I can use while my truck is out of service. The manager James Stroud was not willing to help by saying providing a comparable vehicle is not warranty required ,that would also cost $50 more per day, which GM wound not reimburse them. He also "educated" me that I could go to any dealership in the country and it did not to be Medlin, also he did not mind working on my truck at the same time like he is doing me favor. When I returned the rental car back to Medlin on 10th Feb, James Stroud told me he did what he could but just not what I asked. I attached the Service Bulletin -GM Courtesy Transportation and Roadside Assistance Program which my truck is under covered for reference, I do not think I received the required services. And Medlin, service department manager James Stroud seems does not care at all.