133 North Carolina Ford Service Centers

Great service! - Betty Beckwith

Two years ago I went to Tri-City Ford to buy my car because they offered the best price on the vehicle I wanted. I have gone back to the dealership for most of my routine maintenance and have been very happy with their diligence and courtesy. When I get ready to buy my next car, I will go back to this dealer even though it is a 45 minute drive from my house. Their service both before and after the sale has been outstanding.

Avoid at all costs. - Jay W

Avoid at all costs. Service department is horrible at best. First issue was with my first service appointment after buying a new truck from them. The dealership emailed a coupon for a free oil change that the service advisor tried their best not to honor. After way too much time and effort, the service manager honored the coupon as it was written. (What a concept.). Note - it wasn’t an ambiguously worded coupon… it was very clear and had an expiration date. Second issue, when you call the service department they never answer. When you leave a message, they don’t return your call. This has occurred every time I’ve tried to contact them over the last year and a half. Frustrating when you have simple questions or try to schedule an appointment. Third issue, and more importantly, I noticed a loose trim piece on the skid plate of my truck. It looked like a simple fix but I took it in for them to look at because I didn’t want to crawl under my truck. The service advisor then let me know that the technician said that there was no way to secure the loose piece and that if I wanted to fix it I would have to buy a new skid plate for $197. He did advise that it was just cosmetic and that he personally wouldn’t do anything. When I got home I decided to take a look myself. I got under my truck and 90 seconds later the piece was secure. It was simple to align the four connectors with an assembly on the other side of the skid plate. The inside assembly was loose without the outer piece being in place but once lined up it snapped together and was very tight and secure. The technician obviously is either 100% incompetent or did not even try. I have zero mechanical or technical skills. I fixed the issue in 90 seconds. Pictures attached. The service advisor was incorrect as well. The loose piece was not merely cosmetic, it is required to hold the assembly on the other side in place. Without replacing it, it would have caused rattles at a minimum and potentially additional unintended damage from road debris. I will say that he didn’t push me to purchase the replacement skid plate, but that was due to his ignorance on the actual function of the loose piece. I contacted the service center manager… as expected it was just “awww shucks, sorry about that.” No real concern that his employees are completely inept at best. Someone should be fired… most likely the manager as his employees are not well trained at all and the entire department is rife with constant issues. I would not recommend having your vehicle serviced at this dealership. I will drive out of my way in the future for a service department that is more competent and trustworthy.

Outstanding Service Visit - Stonehouserj

University Ford North went above and beyond to service my 2017 Ford Escape. It was having an electrical issue that was difficult to diagnosis but the service department fit my car into their busy schedule and kept with the car until the issue was resolved. They were professional and extremely helpful in keeping me updated on the status of my vehicle and following up with me to be sure the issue was resolved.

The service department does not communicate well will - Rob Davis

The service department does not communicate well will customers. My service van has been in the shop for over 4 weeks and its almost impossible to get someone to call you. If you're a small business owner this is not the place to carry your vechiles. Mine has been in the shop for a total of 5 1/2 months in 2024

This shop is a joke, Had car in for brake problems,... - mikecherrie

This shop is a joke, Had car in for brake problems, fixed wrong thing, problem occurred again that night not 60 miles down the road. THEN the part they replaced went bad and I had to take it into another dealer to get it fixed right. They are a two bit second rate shop. I wouldn't let them work on my granddaughters tricicle. Better have triple A on speed dial if you use them . If I could rate no stars I would.

Fast, friendly & fair. I first used this dealersip when I... - ronjm

Fast, friendly & fair. I first used this dealersip when I moved to North Carolina from Washington and needed an inspection. Beceuse of the great service that I have recievd I have purchased two cars from this dealership. I highly recommend Wynn Odom for all service and saled.