119 North Carolina Chevrolet Service Centers

Great Experience today 5/15/2024: Jon Ross, Service - Lcgraham66

Great Experience today 5/15/2024: Jon Ross, Service Advisor, was of great help today in getting our truck in for service. Very knowledgeable and very eager to help.

I had a 10:30 appointment for oil change and inspection. - Becky

I had a 10:30 appointment for oil change and inspection. After 2 hours of sitting in waiting area, I messaged about status of car because it appeared they were having a party. No response, so I called. I was put on hold. 2 1/2 hours later, I called again. This time she said they were having a party but I expressed my concern about the long wait. A few minutes later, service worker came to say my car was ready. I received a discount, but couldn’t use my Chevrolet rewards. When I asked why it took so long, he said an internet issue. This is not my first bad experience, but I decided to give another try. Never again!!!

Don Bulluck car dealership is the best very reliable and - Breana McDaniel

Don Bulluck car dealership is the best very reliable and the service is great, they always take care of me and provide for me top tier customer service.

the young lady at the front desk ( Debra ) and the - johnhenryadams3

the young lady at the front desk ( Debra ) and the technicians where very nice .They also explained what was being done.

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

Waited 2 1/2 hours for an oil change and rotate tires and - Rick

Waited 2 1/2 hours for an oil change and rotate tires and I had an appointment. Then got ripped off and overcharged for these services. The worst service I've ever had. I won't be going there again.

I have done business with Everett for many years. - dlewis50

I have done business with Everett for many years. I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1500 Sierra Denali 2019 model and I get many compliments. I bought a 2017 Yukon Denali as our family car.

I'm the daughter of a local automotive shop 30 years - Blindsay67

I'm the daughter of a local automotive shop 30 years running. I've never seen such a blatant attempt to rip people off. As well as denying a TSB for our Yukon. This place lives up to its poor reputation. Robert Goode was rude and aggressive in our attempt to get him to respect the TSB on our Yukon. If you need absolutely need GMC dealer for a recall/TSB find a different location. These guys are crooks. We then listened to them happily bragging and talking crap about customers. A waste of our entire day.

I took my 2023 Colorado in for service and Sarah did an - Brian

I took my 2023 Colorado in for service and Sarah did an Awsome job of taking care of me and keeping me informed! Thank You Sarah!!

Talked with service manager about paint peeling off my... - Jeffrey Higel

Talked with service manager about paint peeling off my 2017 GMC truck, 8spd transmission shutter. Nothing covered by warranty. Rude with a attitude.no help

professional - ranger

Everyone was helpful and professional. Was taken in on time and vehicle was ready in a timely manner. Everyone interacted with me while in waiting room.

I am traveling through Lumberton when my 2015 GMC would - Piperfrank1

I am traveling through Lumberton when my 2015 GMC would not start. I had it towed to the dealership and spoke with the Service Rider who told me he would get someone on it right away. I signed up for your text and now crickets! I am stuck in a strange place and no one can answer what is happening! NOT good customer service!!

All the work that Mack Brown did on my car wound up... - jackwilkin

All the work that Mack Brown did on my car wound up having workmanship problems, which were in some cases documented by other dealers and mechanics. The first work I had them do was replace the fuel pump. They replaced the fuel pump and supposedly cleaned out the gas tank as I instructed them. We kept having strange problems with the car cutting out as if losing fuel. We took it back several times but could not get them to fix it. The last time we took it up it sat for a month. When I called for a status he indicated that he had not had time to work on it. I left it there so he would have more time, and after two months they called me up asking what I wanted them to do with the car, to which I replied “Fix the car.” We went up to find the tires flat and the battery dead in the parking lot – these people did not look at this car for three months! I finally had someone else work on it and they took the gas tank off and found it full of rust and dirt and it was clogging the fuel pump filter. Apparently the service people did not clean out the fuel tank when they replaced the pump. We replaced the tank and fuel pump and the car runs fine. In another case I had them replace the transmission. I took the car to another dealer to see why the car shifted funny and they found that Mack Brown had installed the wrong screws in the transmission case and had stripped the metal holes in the case. They had also left off a bracket that helps hold the transmission in place. I paid for it to be fixed and never was compensated by Mack Brown.

Got my first oil change and tire rotation. - isettledforthisstupidname

Got my first oil change and tire rotation. Kevin and Eric were very helpful and courteous. Great communication.

I went in for service and Bill saw me walking around on... - Tommy2020

I went in for service and Bill saw me walking around on the lot. It was raining but he still came outside and it was funny he stepped in a puddle of water and said my ankles are wet. I just want to say thanks to Bill and all the Modern staff. I will be back next month to purchase another BMW for my wife this time.

took my vehicle in for a recall, and had some issue with - lennie382

took my vehicle in for a recall, and had some issue with a loud noise in my motor. The Service department stated that it lifter is bad. I was fine with service department wkn on my vehicle. They left it outside slammed against another vehicle which for a whole week with out being worked on. I had to call on several occasions to Modern Service dpt., and left several messages before I had to go down there to physical complain to the service representative and they complied with pulling my vehicle inside daily. My vehicle was finally completed in 18 days, and when I get it and drive it back down the highway I have a issue with my air conditioner which has nothing to do with what I brought my vehicle in for. They tell me that I have to leave it again w/out a ride home so I had to drive back to and hope and pray that I will have my vehicle back in a timely manner. Never dealt with this type of Poor service without assisting you possible loaner or transportation back to work/home. Every dealership I purchase my vehicle from they MADE sure that they accommodate with a loaner or transportation especially knowing it was they mistake why I had to leave it there again. I will Never bring my vehicle back to Modern Chevrolet once I get this issue resolve. It will go to Durham or Greensboro dealership from now on!!!

People are super friendly here. - Gojeepin2

People are super friendly here. Very big thank you to Scott in service and Doug our sales person we are very happy with new truck purchase from them. They went above and beyond to help us out.