1,446 North Carolina Cadillac/1000 Service Centers

All the work that Mack Brown did on my car wound up... - jackwilkin

All the work that Mack Brown did on my car wound up having workmanship problems, which were in some cases documented by other dealers and mechanics. The first work I had them do was replace the fuel pump. They replaced the fuel pump and supposedly cleaned out the gas tank as I instructed them. We kept having strange problems with the car cutting out as if losing fuel. We took it back several times but could not get them to fix it. The last time we took it up it sat for a month. When I called for a status he indicated that he had not had time to work on it. I left it there so he would have more time, and after two months they called me up asking what I wanted them to do with the car, to which I replied “Fix the car.” We went up to find the tires flat and the battery dead in the parking lot – these people did not look at this car for three months! I finally had someone else work on it and they took the gas tank off and found it full of rust and dirt and it was clogging the fuel pump filter. Apparently the service people did not clean out the fuel tank when they replaced the pump. We replaced the tank and fuel pump and the car runs fine. In another case I had them replace the transmission. I took the car to another dealer to see why the car shifted funny and they found that Mack Brown had installed the wrong screws in the transmission case and had stripped the metal holes in the case. They had also left off a bracket that helps hold the transmission in place. I paid for it to be fixed and never was compensated by Mack Brown.

This is to update my previous negative review. - Schleckj

This is to update my previous negative review. The dealership reached out to me to discuss my issues. They have since resolved my issues and I have to commend them on their service.

Just bought my 3rd car from Mario. - jawilliams757

Just bought my 3rd car from Mario...Nothing but excellent service!!! The whole staff is quick, professional and reliable!!! Mario is always a pleasure to work with...;)

I would think that a customer could get a dead animal - daf1435

I would think that a customer could get a dead animal removed at no cost as a customer courtesy after spending a good amount of money for tires.

We purchased one vehicle from Matthews and felt we got a... - 2bbeasley

We purchased one vehicle from Matthews and felt we got a great price for a high quality car. The service department is very reasonable, friendly and always professional. We get all of our cars serviced at Matthews.

blessed - laura.bridgett

Good people work with anybody and really walking mans best friend large selection of cars friendly service I'm very grateful for the people at Matthew motors

Trustworthy Mechanics - Theresa_J

These guys are always honest and fair. While other garages have tried to sell us parts and/or services we didn't need, we have never had that experience with Matthews Motors. As a woman, I've had bad experiences with mechanics taking advantage of my lack of knowledge about cars & about good prices on repairs. Both my husband & I feel comfortable in doing business with the staff here, & I'm comfortable going in alone. They have never tried to fix something that wasn't broken or otherwise sell us what we didn't need. I like that a lot and will always do business with them because of this trust. When we needed a new car a few years ago, they gave us a very good deal on a car in a color that stole my heart & a seat that fit me perfectly right. It's good to see so many Matthews Motors logos on local cars now ~ we hope they'll always be around and that their business continues to grow. Keep up the GREAT work, guys; don't ever change your honest ways!

Very friendly, knowledgeable team! Thank you for prompt,... - ericn180

Very friendly, knowledgeable team! Thank you for prompt, friendly, high quality service. I was traveling and my Subaru had the engine light come on. The problem was diagnosed correctly, remedied and I was treated very well by everyone at the dealership. Eric

Maxwell Volvo does excellent service. We were given the... - gpoteat1

Maxwell Volvo does excellent service. We were given the price of the service before the vehicle was bought in, that is a good thing that you know what your service will cost before you get it done. Service personnel was great. Car was ready in a timely manner. They also washed my car (this is excellent), which I was not expecting. Great job on everything.

Service center is either scam artists, or incompetent. - TS6467

Service center is either scam artists, or incompetent. Had a diagnostics done at a different car shop that said the check engine light in wife's Mazda 5 was a bad 02 sensor and that the Mazda service center HAD to do it. Called, told them the issue and made appointment to drop off car. Got a call from them that they performed another diagnostics (that we paid for again) and that they had to order the 02 sensor, which would take two days. Asked them why we dropped the car off if they didn't have the part....no answer. They also said a tie rod needed replaced, which we agreed to. We set a date to come back and thought we paid the bill in full ($518). Wife just picked it up and was charged another $411. So $929 for a diagnostics, tire patch, one tie rod end, and one 02 sensor. Hope they enjoy the money because we'll never be back!

they have a good customer services - Floren B

Mr. Barry, has a very good customer services, he took the time to explained to me everything about my concern about my car, and he was very patient with me

Alyssa Lausch in service is amazing! - Christine

Alyssa Lausch in service is amazing!! I brought my vehicle in for a 20,000 mile service and she had them check everything on it. She even went over the 100 point inspection with me and explained everything great!!! I will defiantly be coming back here to have all of my vehicles serviced with Alyssa!!

Update: 10th Feb: Towed my truck from Medlin to Deacon - sunbeamfanhua

Update: 10th Feb: Towed my truck from Medlin to Deacon Jones. Deacon Jones took my truck in without any problem. They also provided me a brand new SUV as a loaner. I won't make any purchase or use Medlin's service in the future. I won't recommend Medlin to anyone I know. Purchase experience was really pleasant, but service department , especially the manager James Stroud, is not helpful and does not seem to care about customers' needs, only does the minimum, does not follow what are required to be done by dealership under courtesy warranty. The most unpleasant part is he gave me "education", start saying: I am educating you... No, James, you should provide service not education.There is an old lady Stephanie Ferrell working at service department, she did not care about helping solve my issue, all I could hear from her was: this is on GM, not Medlin, if I do that, then Medlin won't get reimbursement in a very aggressive way. Took my brand new 2024 GMC sierra 1500 which is purchased from Medlin 6 months ago and only has 5300 miles in on 5th Feb, I was told it needed valve body replacement , this part is on national back order, they do not know when the part will arrive. Medlin said they did not have any loaner available so they sent me to Hertz to get a rental car which is a Malibu. On 8th Feb, I noticed the rental car's AC could not blow out any cold air, I opened up all the windows it was still super hot. This is unacceptable for me to put my 9 years old daughter into that car. So I contacted Medlin service department, I was told to work with Hertz directly. I contacted Hertz, they said they do not have any other vehicles available. So I contacted Medlin service department again see if they could provide me a proper vehicle I can use while my truck is out of service. The manager James Stroud was not willing to help by saying providing a comparable vehicle is not warranty required ,that would also cost $50 more per day, which GM wound not reimburse them. He also "educated" me that I could go to any dealership in the country and it did not to be Medlin, also he did not mind working on my truck at the same time like he is doing me favor. When I returned the rental car back to Medlin on 10th Feb, James Stroud told me he did what he could but just not what I asked. I attached the Service Bulletin -GM Courtesy Transportation and Roadside Assistance Program which my truck is under covered for reference, I do not think I received the required services. And Medlin, service department manager James Stroud seems does not care at all.

Got my first oil change and tire rotation. - isettledforthisstupidname

Got my first oil change and tire rotation. Kevin and Eric were very helpful and courteous. Great communication.

Not fixing stuff - Tammy1984

I have been complaining of a noise when I turn for several months. Started well before my warranty expired. They claimed to never hear anything. Well suddenly after my warranty expires then they hear the sound and now I have to pay and it will cost me $400 to fix the drive shaft.