1,446 North Carolina Cadillac/1000 Service Centers

I've got a 2022 pacifica with less than 38,000 miles on - JOEYBEEONE

I've got a 2022 pacifica with less than 38,000 miles on it that has developed issues with the infotainment system GPS display and Audio). Also, sometimes the power rear doors can't be opened from the passenger compartment. I called to make appointment and was dumped into voice mail.. After waiting for 2 days for a call back, which I never received, I called and managed to get through to service to try to schedule an appointment, only to be told I couldn't. Rather I was told to leave this $50K car with them and they'd call me once they got around to looking at it. I really don't consider that an acceptable service response.

I had a 2016 Dodge Ram 1500 for almost 5 years and had it - jrhill8

I had a 2016 Dodge Ram 1500 for almost 5 years and had it serviced, oil change and filter, tires rotated and the cost was 45 to 55 dollars at Hwy US #1 dodge in Sanford NC. I took my new 2022 Dodge Ram to Aberdeen for same service as above and the charge was $ 172.00. They charged me $ 96 because they gave me a DISCOUNT ?? Be sure and get a cost before you allow them to do any work !!! J.R. Hill

Great service as always. - price_pam

Great service as always. Justin was a star!⭐️ very informed process.. loved the shared videos

I brought my truck in for the standard ford works plus a... - H15davidson

I brought my truck in for the standard ford works plus a few more tasks I asked them to do. I was told that they would give me a call to update me once they know a time line. They had my truck for 6hrs before I called for a timeline check myself. I was told they still had no idea what needed to be done (I left a list with them in the morning). When they finally called me to tell me my truck was complete, I came to pick up my truck and was informed that the only thing they completed was the basic ford works and not everything else I requested. They didn’t fill out the inspection checklist so they had to pull my truck back in and inspect it again that took 20 more minutes. They also did not top off all my fluids, did not flash my computer system like I requested, did not fix my USB ports like I requested, and also did not fix my onboard compass like I requested. Service did not communicate with me at all throughout the day. They had my truck for an entire day and accomplished the bare minimum. Coming from someone who has worked at a ford dealership and has a father who has ran/managed multiple dealerships, I know what the level of service should be. This was a very poor experience. I still need everything else I requested to be fixed. I went to Leith because I just moved to Knightdale and I am looking for a new home dealership for service and possible future purchases. - Harley Davidson

Be extremely careful when requesting service. - frankc985

Be extremely careful when requesting service. You want to ask for an estimate before allowing them to do any repairs. I made the mistake by asking for 2 broken lug bolts and nuts to be replaced and never asked for an estimate. I trusted that cost would not be terrible but was surprised with a bill for over $650. My wife took the car to Leith and spoke with Kerry Blevins, service advisor. Yes we did make the mistake by not asking for an estimate before approving the work and trusted that if it were to be a huge bill, we would be told beforehand. ASK FOR AN ESTIMATE BEFOREHAND........

Thank you Norisa Martinez and service team for your on... - MrsBird01

Thank you Norisa Martinez and service team for your on point service with a smile and a laugh when I need it. Your awesome!!! Always!

Great MPG again. - Mr. Tee

Truck started running rough and check engine light comes on. I stopped by a local auto parts store and had the codes read. Four different codes showed up. At just under 93,000 miles I had four coils go out and a Oxygen sensor. Lum's Ford service department, parts department, rentals and Mr. Edwards were great and made you feel that your business was appreciated and that you are a valued customer. After getting my vehicle back I took it on a one hundred mile trip and my MPG was 24.2 with speeds from 35 MPH to 70 MPH. That was better that when the vehicle was brand new. My F 150 is a 2011 supercrew 4x2 with a 5.0 V8. I have been a satisfied Lum's Ford customer for almost four years now.

I am traveling through Lumberton when my 2015 GMC would - Piperfrank1

I am traveling through Lumberton when my 2015 GMC would not start. I had it towed to the dealership and spoke with the Service Rider who told me he would get someone on it right away. I signed up for your text and now crickets! I am stuck in a strange place and no one can answer what is happening! NOT good customer service!!