1,446 North Carolina Cadillac/1000 Service Centers

Horrible Service department. Brought in two tires & tubes... - John P

Horrible Service department. Brought in two tires & tubes (they did not have in stock and expensive to order) to have them put on my bike. Hours later get a call saying my axle threads were stripped. I question this and explained I was the last one to loosen that bolt and I did it by hand unlike the shop that uses an impact wrench. The guy on the phone told me his mechanic does 25 to 50 of these a day. When I said really, he takes off 25 to 50 axels a day? He responded "whatever, perhaps somebody came in the middle of the night at my house and stripped it." He kept pushing me if I wanted them to order one for me and estimated it would be $25. Explained not going to order until I knew the price which he then looked up and was told with the nut it would be just over $70. I said I would get one ($10 off ebay) and bring it in and that I would want the old one back. When I saw the old on it was clear it had just been stripped and still had clean metal shavings ... I said nothing nor did I say anything when I realized later they charged me to put in the new axle despite it being required to put on the new tires. I just wanted my dealing with them over but it did not end there ... When I picked up the bike there was no back brake action because they had not re-adjusted them when they put the rear tire back on which I ended up doing. In addition the chain was incredibly loose which again, I ended up tightening. Then two days later my rear tire was flat and discovered the valve stem core on the tube was loose. In addition the bike is misaligned since they put the new tires on and pulls to the right when I remove my hands. I could go into more details about their general attitude and comments from the guy I dealt with but will mention the entire staff at the service counter and the sales staff on the floor were maskless despite the law/rule mandating they must be worn. Don't care about people's politics or trust in government but it should have been a red alert for me indicating this company doesn't care about their clients or the rules. If these guys are so inept about simple changing tires ....

Awe full customer service by manager after they charged - Travis.love

Awe full customer service by manager after they charged $100 more for a diesel oil change than 3 other local businesses. Manager said everything had gone up in price? Assistant manager was rude, I’ve spent over $8,000 in service here and I even had a coupon. Do Not go here!

Honest and reasonable - Bre

A pleasure to work with these folks. We service all our cars and truck here with Joey . Best place to get you new tires with your oil change . Thank you

Returning home from a trip to Florida, our 2011 Sonata - fishnmission

Returning home from a trip to Florida, our 2011 Sonata was having engine issues. We were towed to Lake Norman Hyundai. It was AFTER HOURS and a young gentleman came out to greet us to see how he could help. He wrote up repair and told us the service techs would be in at 7:30 a.m. He would have them check out car first thing. At 6:00 a.m. Bobbi the service manager was there looking for our car. He invited us inside to get warm and asked us if we would like breakfast . We had slept in car all night. We soon had bedfast and warmed up. Bobbi visited with us for about 1/2 hour, wow we felt at home and very welcome. The bad news, our car could be fixed, but not today. We had a tight schedule and needed to be back in Ohio the next morning. We decided to buy another car. Jeremy was our salesman. He was awesome too!! We thought, were do you find these wonderfully dedicated employees? Jeremy was very mindful of our time line, and at one point had a couple of other employees helping prep new car so we were able to get on the road. Big Jon, the finance man had all our papers ready, and quickly helped us through that process. While we waiting for service techs to check out our car, I noticed a sign on the dealership window, it was an award for best hyundai dealership in 2022. I have been in the retail sector, customer service for over 44 years. We soon realized why they we given this award!!! Great experience!! We purchased a Sante Fe XRT. What a joy to drive. Everyone we encountered went above and beyond our expectations!! Thanks to all, and have a very Merry Christmas!!

Kickass! - V10 Dr. T.

Incredible dealership, fantastic service from Chase, Mike, and Meredith. I normally keep Exotics for a year but I may keep this one for a long time, because my service has been so good.

Called to have oil changed rotate tires and some warranty - wrbrowning3

Called to have oil changed rotate tires and some warranty work. After several attempts to get a service person I finally got a person who took my number. Have not gotten a reply. Called a local shop they provided a loaner changed oil and rotated tires. Will drive to Raleigh to have minor warranty work done. What they don’t know I was going to possibly trade my 2023 Defender x for a 2024 Defender 130. Raleigh will get that business.

5 Star Service and review all the way around and then - Meredith Hunt

5 Star Service and review all the way around and then some! Hands Down! The entire parts department was so professional and helpful when I came in, particularly Ben! Another guy helped out (didn’t get his name), while I assume Ben was out to lunch and then Mike, sealed the deal (his desk was close by the parts department) and placed my door handle on for me! Super nice folks! Truthfully, the dealership’s ratings are the reason, I came to Land Rover of Cary, instead of Land Rover of Raleigh! I’ll definitely recommend this place to anyone!

Buy the SVR from this dealer the car have been 3 year - jack

Buy the SVR from this dealer the car have been 3 year old with ,33,000 mile the carbon hood clear coast fill off , take to the dealer keep my car for 2 month and do not thing ,when I come get my car because I need the car they promise get it done by next month ,come back not done ,now they try not to fix even I purchased the warranty .dont ever believe what they said

Title: Disappointing Experience at Range Rover of Raleigh - TBarr1201

Title: Disappointing Experience at Range Rover of Raleigh Service Center I recently left my car at the Range Rover of Raleigh service center on a Sunday night, hoping for a smooth and efficient service experience. Unfortunately, my interaction with the service team has been nothing short of frustrating and disappointing. First thing Monday morning, I called to convey my issue. My service tech, "J," re-asked three questions that I had already answered. Despite the car being checked in on Monday, there was no follow-up or information provided about the diagnosis. When I reached out on Tuesday, "J" would only communicate via text and informed me that the car had still not been checked. I requested a telephone conversation, which he ignored. Instead, he began suggesting additional tests even though the initial diagnosis had not been performed. Frustrated, I called to speak with the service manager, "T." Within 15 minutes of that request, "J" called me. I asked why he was suggesting additional tests when I had not received any feedback regarding my car, nor the promised video from a certified technician. I reluctantly agreed to the tests but have not received a call back since our discussion. I left another message for service manager "T" on Tuesday but received no response. I called again at 7:45 AM and noon the next day, but still, no call back. It's disheartening to see all the wonderful reviews when my experience has been far from satisfactory. This is the second time this year that I've encountered such poor service. It makes me wonder if negative reviews are being hidden or buried by bots. If this is what Range Rover excellence looks like, I want no part of it. Beware, as it seems that some customers receive different levels of service. My experience at Range Rover of Raleigh has been extremely disappointing, and I urge potential customers to be cautious.

Sell cars that don't last huyndai is trash always will be - sarverluke90

Sell cars that don't last huyndai is trash always will be stay away from here

Service Department - Jona

I always leave with full confidence that all services were performed honestly and accurately. The Service department from scheduling to checkout is awesome. I recommend every chance I get.

The people that work there is great to work with services - david

The people that work there is great to work with services department is great but I have bought my last Ford I have a 2017 fusion with the Ecoboost car has a 122000 miles on it go ever service report that was done on it .Ford put bad motors in them

This dealership service department is the most - AngelMuah

This dealership service department is the most unprofessional auto service department I’ve ever dealt with in my 40 years as a driver. They quoted my $1,700.00 repair down to a battery for my spare key fab. But, when I picked up my car, the struts that hold my hood up, were suddenly broken and the hood wouldn’t stay open. They didn’t mention it one time. The engine cover was left off and laying on top of the engine. It was not snapped on just laying there. I’m missing my full size spare tire. And I have a grease stain on my carpet. They have no explanation for any of this. Ashley, our service contact is rude. She lied to my husband and myself several times about everything from the price right down to an accurate time frame for the repair. People need to know when their car will be finished. I have contacted Acura corporate with pictures and we heard they will once again get fined. I think it’s just terrible what they do to people. If I had read the reviews before entrusting them with my SUV, I wouldn’t have gone there. I think the overall experience of 1 star is generous. When you buy a car, you’re expecting to have your service experience to be better than this!

My service advisor Ciera was wonderful! - patriciafmcghee

My service advisor Ciera was wonderful! She kept me updated with what was going on with my car. My technician Jason Dibble is awesome! There is no other technician I will allow to touch my Kia. He is truly the best Kia certified technician in North Carolina!!