1,446 North Carolina Cadillac/1000 Service Centers

I bought my first Subaru from this dealer and only needed - Outback Driver

I bought my first Subaru from this dealer and only needed routine maintenance the whole time I had the car. Not one problem, the several years I drove it. I traded it in for a 2020 Outback and have had frequent problems with the new computer system, including failure of the tailgate lift system, beginning with my early ownership of the car. It had been fixed and working for some time when I brought the car in for a scheduled update of the computer system. When it was returned to me, first thing I discovered the tailgate was malfunctioning again. I returned it, again, for repair under warranty. I was basically put off by the dealership and then - with no valid grounds - was blamed by both the sales manager and the dealer owner for the problem. My impression was that they didn't know what to do to fix it - so, blame the customer. A number of postings on online forums identify this as a known problem, yet I was rudely confronted by both above individuals. This morning, I received a call from the Subaru customer advocacy center that Armstrong Subaru did not wish to resolve the tailgate lift problem; that they want me to find another dealer to do this warranty work. It seems to me to be outside the purview of Subaru ideals to blame and fire the customer! When it has involved routine maintenance, Armstrong Subaru has delivered consistently in the service department. However, in this case of a warranty issue - particularly involving the computer systems - my impression is that their knowledge and skill is limited. That they would blame the customer for the problem, particularly with such aggression and rudeness in my experience, is unacceptable IMHO. In my experience, the Subaru Outbacks I have owned are amazing cars. I live on a hill, on the edge of the NC South Mountains. In bad rains, I have to drive uphill in mud, on a switchback, to get to my carport. There has never been a problem negotiating this course that would be impossible for many 4-wheelers. I now just need to find a reliable Subaru dealer.

Takes care of customers - John27915

I had a tire blowout and live far away from an Audi dealership. Audi arranged for a tow and Pecheles was able to replace tire, handle 3 safety recalls, fix the check engine light being illuminated, and investigated the EPC light coming on intermittently, which causes the engine to die. I'm not happy with my Audi (the car is a year old and one wheel is on its third tire), but I am happy with the service at Pecheles.

Fantastic service Kris was very helpful and cordial he - Giuseppe Isgro

Fantastic service Kris was very helpful and cordial he even washed my car and vacuum the inside ❤️

I’ve always had a good experience at Johnson Maserati. - ddavis72

I’ve always had a good experience at Johnson Maserati. Kris handles everything and keeps me informed from start to finish.

Great dealship. - millersharon44

Great dealship. service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced

professional - ranger

Everyone was helpful and professional. Was taken in on time and vehicle was ready in a timely manner. Everyone interacted with me while in waiting room.