1,446 North Carolina Cadillac/1000 Service Centers

They cancelled my appointment without informing me. - paulyt23

They cancelled my appointment without informing me. They can only service my car weekdays, not weekends, and so you would also think they would tell me that while I'm making the appointment. No shuttle service on weekends or courtesy cars. Many of the staff are not friendly. I ordered a Tesla adaptor that was delivered to the dealership. No one called me or emailed me when it arrived. I went to pick it up and the person at the counter didn't even greet me. Where do they find their workers? Prisons?

Bought car 3 weeks ago and they've had over 2 of the 3wks - War120673

Bought car 3 weeks ago and they've had over 2 of the 3wks in service and have nobody will help and tell u what u want to hear just get u off phone and u leave message but they never call u back.anf the stuff was Minor that needed fixed they have nothing major.and it's used vehicle u feel like I'm not important case not big spender they put me on back burner.They are rude when u call and try get answers and won't help you with your issues something told me to walk away and mind you I put my hard earned money down of 10,000.this is ridiculous over two weeks just fix torn spot and cruise control and want be rude when u call never buy from these people they don't care about customers if u not spending big money even the sales manager is rude and go forbid he has to get up from his rolling chair to address you.and every time I call ask for mgr oh they not available only person call me back was the operator lady which was only nice person and sounded concerned.dont buy from here cause after u buy them don't care because your a number and they made the sale and on to the next person.i will never buy from here again nor will I refer them never.onwner needs clean house or have a meeting with sales mgr on important of customer service after sales.they need alot work or they gonna loose business.i hope they even care enough to reach out try resolve my concerns but won't hold my breath

I would like to thank the service department for taking - Deborah McCoy

I would like to thank the service department for taking care of us when we had an emergency problem. We were traveling from Florida back to Ohio when one of our hydraulic jacks began leaking fluid. The service department fixed us up by strapping it up in place so it wouldn’t drop down while we were driving home. We made it home safe and sound! Again, thank you to the whole service department that helped us when we needed it most!!! Sincerely, Debbie and Dan from Ohio

They have been very good about taking care of us with all... - Pontgto123

They have been very good about taking care of us with all the problems we have had with our Thor Windsport. Emily has gone above and beyond to make things go smoothly. Even climbing up on the roof to see if there were any problems with the roof. What a display of customer service!