I am writing to formally express my strong - mzdiumre
I am writing to formally express my strong dissatisfaction with the service I recently received at your dealership. I brought my 2017 Cadillac ATS to your facility on or about July 26, 2025, originally for a shift cable issue, and clearly requested that your team inspect the vehicle and fix any other unknown potential problems to ensure future reliability.
After your technicians assessed the vehicle, I was informed that the differential, brakes, and shift cable needed repairs. I was also told that these repairs were not covered under my Route 66 warranty, and I paid $2,262 out of pocket willingly and in good faith.
Upon receiving my vehicle, I immediately noticed that none of the tire pressure sensors were reading, despite the claim that a four-point inspection had been performed. This issue was neither mentioned nor addressed by your staff. A staff member—who identified himself as having been employed for only 90 days—came out, added air to the tires, and said he would call me later. I never received that call.
I then proceeded to a nearby car wash. As soon as the car was washed, it would not start, leaving me stranded and emotionally distressed. Please note: this occurred right after I attended a funeral, and I was already emotionally fragile. At that time, I had strong expectations that a professional service provider like Cadillac of South Charlotte would handle my vehicle with competence and care.
When I returned to the dealership, the service advisor remained dismissive and rude. At first, I was told a loaner vehicle would not be provided, even though the failure was clearly linked to the service your team performed. Eventually, I was offered a loaner, but with a restrictive 50-mile daily allowance, despite the fact that I live 30 miles away from the dealership, making the restriction unreasonable and impractical.
My Requests:
1. A clear explanation why the TPMS sensors were missed during the inspection.
2. An explanation of what caused my vehicle to fail shortly after a service visit.
3. An apology for the dismissive behavior and poor communication.
4. Appropriate compensation—such as a diagnostic labor credit, courtesy service, or fuel reimbursement.
I intend to submit this complaint to Cadillac Customer Care as well. My priorities are a respectful resolution and accountability, not public conflict or litigation. I would appreciate the opportunity to address this matter directly and professionally.
Please contact me at your soonest convenience at 704‑420‑9218 or email me at mzdimure@gmail.com.
Sincerely,
Joyrea Beason
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