28 North Carolina BMW Service Centers

My family and I are very happy with the way Sean our - JZ

My family and I are very happy with the way Sean our service advisor, Tom, their BMW service team handled our critical repair job for our X3 They went above and beyond to make sure our concerns were addressed. We are so incredibly grateful that they advocated for us during consultation with the corporate office at the beginning when they were in the process of identifying the issue. We are very impressed with their skill and technical knowledge in repairing our car. They were so patient and compassionate when dealing with our issue. We love our car and cannot express the relief we feel after getting it fixed. Once again we want to thank them for going above and beyond with their excellent service!

Had another excellent experience with the BMW South - Ron M

Had another excellent experience with the BMW South Charlotte team. They make every step of the process easy. Big shout out to Kevin. He's the best in the business for sure. He needs to teach a class for all customer service professionals to follow. Thanks again for another excellent customer experience! Ron M

I always have great service at Hendrick BMW Northlake. - bboydwcu96

I always have great service at Hendrick BMW Northlake. Amanda Bradshaw is very knowledgeable and professional. She always takes care of my X3 and ensures everything is done properly.

Good work completed in a timely manner. - barnette08

Good work completed in a timely manner. Service advisor was attentive and timely as well.

I have been a customer for about 4 years at Hendrick B. - Thabershaw45

I have been a customer for about 4 years at Hendrick B. MW independence and Mariano Rago is my adviser. She has been fantastic. We have had to go through several things fixing my car, but I cannot imagine a better person to help me with my problems. Also. Big thanks to luca for his help

BMW Representative Jessica Mccaffrey is awesome as well - jaypross69

BMW Representative Jessica Mccaffrey is awesome as well as the rest of the Service Team.

My new C-300 - Monegrojon4895

I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!

We know so much is about the experience that makes up our - Jim

We know so much is about the experience that makes up our buying decisions and continuing with that person or source that gives us the best one. I have now had my blessings of a third outstanding experience at this dealership. The car itself we purchased, the experience with the leadership after that and now one that sets a new standard. Madison Balding, Service Coordinator. Thank you for the stupendous experience and outcomes from my recent visit. Came in for some direction and input about our recently purchased X5. Complete engagement and attention, got input from team members and, provided me thoughts she had and since one of the most knowledgeable resources comes in another day, she took pictures and will be showing them for additional input. It was such a delight, and not really on a transactional situation, helping a person with a question and how wonderfully it was done. Thanks Madison, and Fields Auto Group and BMW for getting folks like Madison for you teams- Jim White

Worst service dept I’ve ever dealt with. - edmund2429

Worst service dept I’ve ever dealt with. Five hours and $450.00 later and NOTHING done to fix my car. Do NOT recommend!

I had work done to my dodge magnum Rt. The front fender... - msburns

I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

I was passing thru W-S in my Tesla, on my way to... - tarheeltoni

I was passing thru W-S in my Tesla, on my way to Greensboro. My charge was too low to get home so I stopped at the closest charging station, Flow BMW. Right after I pulled in Eric D. (a relatively new employee) walked up and offered his assistance. I didn't have a Charge Point card, so Eric led me into the sales showroom where a sweet lady, "Bonnie", offered to lend me hers without hesitation. The Charge Point station on the lot was a bit slower than the one inside the Service Center and by this time a space had opened up. Eric then led the way and hooked my Tesla up inside, where it was nice and warm. Already super impressed by their customer service (even though I'm not (yet) a customer), I then met Nikki S. Nikki is their BMW Service Advisor. We easily struck up a friendly rapport which helped to pass the time. It took a while to charge the car, so I had time to meet Jason, Kenny, Michael and Corey. Corey or "Potts" as they called him, retrieved his phone charger from his car and let me charge my phone while I waited (are these folks for real?!?). Did I mention I was in a Tesla, not a BMW? Nikki noticed on a couple of occasions that the charge had stopped working. Jason, was also as nice as he could be; he even asked if wanted Dunkin Donuts or coffee. There was a comfortable lounge area between the Service Center and the Show Room. I visited it a few times, was given a bottled water, offered fresh coffee and then I saw it (I can't attach a photo??)... before me was the sweetest 8 series BMW 2-dr coupe I'd seen to date...WOW! I learned this morning that it sold last night. Not surprising! But if I was in the market for one, I'd bet my paycheck they could get another in, pronto. :D Back in the Service Center, a Service Technician even came out and took a look at the charging connection between my car, my adapter and their charging station! :-o :D Everyone agreed that it appeared to be my adapter. It was really slowing the charging process down and by this time I was going to hit some serious traffic on the way home. All of the employees I met were incredibly nice. I don't think I've ever experienced better customer service, and particularly not in a service department, and even more particularly since I was driving a Tesla, NOT a BMW. I was taken great care of during my afternoon stay at Flow BMW of W-S and feel like I made a few new friends in the process. I would like to give a shoutout to Josh Kinear, the Service Manager (whom I did not get an opportunity to meet). He clearly has a talent for recruiting incredible people, and a testament to his management style is how happy everyone I met seemed. They all appeared to love their jobs! How REFRESHING! There is no question that when it's time to trade my Tesla, I will be visiting Flow BMW of Winston-Salem. To me, the most important aspect of owning a car is the Customer Service and Service you get while owning it. Oh- and the 4:00 traffic wasn't a problem, as they are located less than 2 min. off I-40! Location, location, location! THANK YOU FLOW BMW of W-S for a stellar experience! I'll see you again. Toni R. Greensboro

Mr. Winters is reliable and honest. He made me feel like... - TinaLunt

Mr. Winters is reliable and honest. He made me feel like my collision repair needs were important to him. The experience and follow up were professional and quick. I would use this shop for future needs.

Sales BMW is unperfectional, steals from customers, and - laverne.yelverton

Sales BMW is unperfectional, steals from customers, and drives customers' vehicles unncessarily. Worst experience ever.

I had my 2017 BMW X3 serviced here my parts was bought - Malissa Murray

I had my 2017 BMW X3 serviced here my parts was bought from Amazon prime not from the manufacturer the boxes and my parts was left in my vehicle a guy name Ben who can’t be a licensed mechanic treats people very disrespectful please do not take your vehicle here my bill was 1800$ and my car was having the same issue the next day expected after putting parts from Amazon on there