104 North Carolina Chevrolet Dealers

Attention to detail is lacking. - phil.price3

Attention to detail is lacking. Waiting room TV, lights out, Wifi not working, no complimentary coffee or snacks for those waiting during service. Tire pressures not correct when I received my vehicle.

Car Buying Experience Review Overview I closed on a - silkie

Car Buying Experience Review Overview I closed on a used GMC pickup truck on September 5. As of today, October 31, I am still waiting for the final piece of paperwork to complete the transaction. This has been, by far, the worst car-buying experience I have had in the past fifty years. Communication Issues Throughout the process, I found that no one at the dealership returned phone calls or responded to text messages as promised. General Manager Adam made several verbal promises that were not kept. While I acknowledge that I should have gotten these promises in writing, I trusted that he would honor his word. Problems with the Vehicle The truck needed a new tailgate, and Adam assured me it would be installed the next day. However, it took more than three weeks for the tailgate to be installed, and even then, it was fitted with the wrong wiring. Salesperson Derrick South told me the correct wiring harness would arrive by the end of the week, but it did not, and I received no updates about the delay. This pattern continued for seven weeks, with promised dates not being met and a lack of communication from the dealership. I repeatedly had to reach out to them for updates rather than being proactively informed. Warranty and Paperwork Issues The extended warranty that was promised was not provided, and the paperwork for the warranty that they are offering is still not in my possession. Derrick said he would mail the documents on Tuesday; it is now Friday, and I have not received them. I also spoke with the finance representative, Jason, to review the verbal agreement. Jason confirmed with Derrick South that he understood the terms, and promised to review them with Adam. He said he would call me back, but never did. Additionally, the dealership made an error with the vehicle title, creating another issue I now have to resolve. Conclusion In summary, there were numerous mistakes and a consistent lack of response throughout my experience with this dealership. I would advise others to avoid this business unless they are prepared to deal with poor communication, broken agreements, and a lack of concern for the customer's schedule. Good luck.

Great staff and sales associates am looking forward to - PAULHAWK64

Great staff and sales associates am looking forward to looking and buying a car from them. Thank you

My 2014 Chevy Silverado was blow cold air on passenger - Richard L

My 2014 Chevy Silverado was blow cold air on passenger side and hot on drivers. I dropped it off at Capital and the 2nd day they called to say the diagnostics weren't telling them anything that they needed to flush the AC refill and this should work if not it would be about $4000.00 to fix. I got a call to get my truck it was working and it would be almost $900.00. Took the truck on vacation 2 days later and it worked for about 1.5 hrs during the drive and suddenly only blowing cold air on your feet. Fast forward after vacation. I did some searches online and there were two $40.00 parts and about 4 hrs to replace them. The YouTube videos explained everything in detail and even told you the codes the dealer should see. So did they really do the diagnostics or just throw darts.

My husband and I ordered our 2024 Ford Maverick Hybred - pruettg4mh

My husband and I ordered our 2024 Ford Maverick Hybred from Boyd Automotive in July 2023. Throughout the waiting process, Jason kept us informed of the build-status of our vehicle and was very willing to answer our questions. We received delivery of the truck on May 30th. Jason and the team were extremely helpful, made sure everything was just the way we had ordered it, took time to review the truck with us so that driving would be easy. I am the primary driver and just love it! We took off from Durham to Florida for a trip the day after delivery. The truck performed very well then, and has since. I highly recommend Boyd Automotive to anyone looking for a Ford vehicle; in fact, I did recommend to a friend of church already!

I have bought a lot of cars from various dealerships - Paul Bossi

I have bought a lot of cars from various dealerships across the country and no transactions went smoother than this. They treated me with respect, were not pushy, very professional and supportive. Not too mention they were very fair with my trade-in, which sealed the deal but also sold me their new 2025 at a very reasonable price. If your looking for a car it would definitely be worth a call or visit to see these guys. I worked with Patrick and Zach, you will not find anyone in any dealership that will treat you better.

On Friday 8/15, we went to Vann York GMC to test drive - Shrn

On Friday 8/15, we went to Vann York GMC to test drive two vehicles. The sales associate, Lynn Mallow, misrepresented available inventory. She attempted to steer us to a preowned vehicle by claiming they had no new stock. She only stopped when my son advised her he had reviewed the online listings and already walked the lot to confirm they were there. She misrepresented features that were not on the VIN I purchased. She misrepresented a $1495 dealer package's cost breakdown, which was in actuality just the destination charge of $1395 plus $100 for advertised as free services and the floor liners. She refused to honor the advertised price, incorrectly stating first that it was a different VIN, and failing that attempt, then that the dealer had added extra features. She inflated the trade-in value of my vehicle after we insisted on the advertised price. We assume she did this to retain more commission from the resulting higher sales price before trade-in. She then told us my vehicle better be in "mint" condition. She misrepresented my credit score during disclosure, stating it was 714, and that it was low, to excuse unfavorable loan terms. The actual score was 814, confirmed by Experian. She delayed the sale by over 5 hours, so that we would have to bring the trade-in the next day. The following day, she had called in without making arrangements for our appointment with other staff. We stood in the middle of the showroom for nearly an hour without assistance after asking for help. My email had been keyed incorrectly during the sale, resulting in all documents being sent to the wrong email. Fortunately the email address was unclaimed. The sales staff wanted us to just leave our keys and title to the trade-in on the corner of an unattended desk and leave. My son then requested the general manager, Joseph English. He was very professional, and went out to assess the trade-in personally, and provided handwritten confirmation of receipt. This ended up being necessary, as my husband was named first on the title, and Mr. English made arrangements for him to sign the title at his rest home over an hour away. The following Monday, Lynn called to apologize for her absence, but when my son mentioned the additional concerns, she became irritated and hung up on him. My son called the dealership, and Mr. English assured us he would handle this. Lynn called again on Wednesday as if nothing had happened. My son advised her that we had asked Joseph for no further contact from her, and she again hung up on him. Two weeks later, she had not contacted our insurance office as promised during the sale. My husband went in person to find she had not notified the agent of our purchase at all

Used to love this dealership - but they CLOSED. I... - MAGERD0383

Used to love this dealership - but they CLOSED. I discovered after I had been going to the Southpoint Chevrolet that Performance Chevrolet relocated and merged with Durham Chevrolet and is now HENDRICK CHEVROLET BUICK GMC CADILLAC SOUTHPOINT. Same great service that I used to get, my advisor retired but there new faces and a BRAND NEW facility. Real nice people over there.

Justin in the commercial service department always goes - Jackmoore

Justin in the commercial service department always goes out of his way to get my vehicle in for service. Great department and gets it done in a timely manner.

If I could give ZERO stars I would. - davidgilliland

If I could give ZERO stars I would. This dealership is horrible. We drove over 3 hrs all the while in contact corresponding with Bryan Schmeltzer made arrangements for this evening and stayed in correspondence with him during the trip. We get there and a salesman gets the keys and shows us the car, lets us check it all out and we were about to take it for a test drive, got my handicap wheelchair bound brother out to test it with us and was about to sit him in the car and then the salesman tells us “sorry it’s sold” 😡😡😡😡. Really??? Knew we were coming and driving all that way, let us get a handicap person out and to get in and then suddenly now you tell us it’s sold???? How about some common curiosity, yall knew we were coming, yall let us look it all over, yall saw us getting a handicap person out of our vehicle and about to get into the other and then you decide “ oh it’s sold”! Why sell when you knew someone was coming from a long ways away???? This was so unprofessional, inconsiderate, and on top of that completely unfair to put a handicapped individual through all of that. Shame on all of you!!!! Beyond disappointed and disgusted

Just purchased a used Lexus from Sale Auto Mall and the - j_markl

Just purchased a used Lexus from Sale Auto Mall and the Sales representative "Paul Jarman" was great to work with. Pricing was excellent and service was fast and easy. There was a manager who helped with the sale who was great to talk to while we waited for our paperwork. I will definitely purchase my next vehicle from Sale Auto Mall and recommend it to all my co-workers at Moen Inc.

I have used this dealership multiple times to get my... - Ansh P

I have used this dealership multiple times to get my Chevy Camaro serviced and they have never disappointed me. They have nice advisors. Kenny goes above and beyond to help the customers.

Excellent service, friendly and fast! - timhowle6

Excellent service, friendly and fast!! Boy has my view changed! Be very wary of purchasing a used car here! I purchased a 2018 GmC Canyon October 29 2024. They were all so great! Got a full 90 day warranty on all components including AC. After 10 days heater would not work. So I am thinking I have the warranty so I take it in. $2700 dollar repair that the “full warranty” refuses to cover. Fast toward to 3-4 days after the warranty runs out, truck won’t start. Turns out the AC compressor, evaporator, and condenser are bad, oh and also the starter! $3800 in repairs! Truck only has 59000 miles. DON’T BUY A USED VEHICLE HERE! Their warranty is not a true full warranty.

Skip this dealership and go elsewhere in - Dave

Skip this dealership and go elsewhere in Asheville/Morganton/Rutherfordton/Burnsville areas. As an out of state customer, I was interested in a cash $75k+ purchase because the truck I wanted was in their inventory. The salesman was irritated that I had not read an email he sent with the final numbers on the evening that he emailed them to me. I told him that I reviewed them the next morning and had a couple of questions. I asked Mr. McNeely two questions about the accessories on the truck and whether the delivery fee could be waived. He immediately said, "you are just making this too hard and we either get this done today or we're going to have to move on." This was literally within three days of my first contact with the Sales Manager and my second conversation with McNeely. I was, and continue to be, dumbfounded. Business must be great for this dealership to treat a new customer this way that would have probably closed on the deal the next day and picked it up in the next few days (since they wouldn't waive the delivery fee). I live 200 miles away and work full time and have a family...not an unreasonable request. After thinking through it, my guess is another customer drove onto the lot and wanted the vehicle. Proves these folks (Sales and Management) have no integrity and are simply lazy. Please go elsewhere. Who knows what these people with no character will do to the next unsuspecting customer....just honest feedback folks!

Great Experience today 5/15/2024: Jon Ross, Service - Lcgraham66

Great Experience today 5/15/2024: Jon Ross, Service Advisor, was of great help today in getting our truck in for service. Very knowledgeable and very eager to help.

Our Chevy truck had issues while it was in the New Bern - Larry Garrison

Our Chevy truck had issues while it was in the New Bern area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated however it had a major oil leak and had to be returned the next day. Service Tech then suggested more expensive work saying the leak was not from their original repair only. I questioned them how this was possible since the truck came there leaking no oil. They sent me some crappy video showing me leak points that showed really nothing and being that I am in VA I could not see it in person so I took them at their word and authorized the repair. I drove 350 miles from Virginia to retrieve the truck a week later. Truck was still leaking oil the same even though the mechanic came out and said it was fine. Drove it a mile or two and oil was dripping like crazy. I left the truck at the dealer again and returned to VA. Came back a couple days later after they found the issue and fixed it .. a valve cover gasket damaged during the original repair. The issue all along was something they caused but they still think it is fair to charge me for the unneeded repair ($2600). Also cost me 1400 miles of driving trying to get the truck home. Absolute most incompetent repair facility I have encountered and I am 60 years old. Avoid them!

I had 84000 miles on my car and was having absolutely no - khuitt509

I had 84000 miles on my car and was having absolutely no problems with my transmission. Took it to Abernathy's had transmission flushed and a new filter installed. Now my transmission jerks hard into every gear. I paid them to ruin my transmission.

Had an appointment for 07:30 today and took my vehicle in - webeatthegeeks

Had an appointment for 07:30 today and took my vehicle in to have them repair a wheel stud, check/inspect breaks, and fix a VVT Camshaft solenoid sensor (extremely common problem with Colorado pickup trucks btw). None of the above, would I personally consider time consuming or extremely problematic. I was also introduced to their foreman and I had a very good conversation with him - speaking of how times had changed and how you couldn't really count on things anymore. I honestly (though in retrospect I now feel very gullible) felt I was in really capable hands so I returned home. Having received no word, I decided to call at 3pm. To my shock, they hadn't even seen the truck yet and I guess assumed it was okay to keep it indefinitely without notice or my approval. There was never any suggestion given that it would be kept for an indefinite duration of time whatsoever. After all, I had a locked-in appointment scheduled an again the issues could be resolved quite easily. I see that after all these years my complacency with Powers-Swain got the better of me. Today reminds me of 2 incidents 35 years prior in which my 1989 Z24 was brought in and it took them a week to diagnose and fix a catalytic converter??? And also another incident in which I had locked my keys in same car 7 miles down the road and they would not assist me. I ended up walking 14 miles grand total in 90+ degree heat because they would not give me a ride back. Later the next day, I reviewed my paperwork (as suspected) to find I had purchased a "roadside" policy which would not only cover costs of (locked keys, battery, flat tires, etc.) but required them to assist me if within x-amount of range of the dealership. Livid, I contacted owner Kyle Powers (owner) to voice my concerns that very next day. To my shock, he "was not familiar" with this policy whatsoever though his very salesmen were selling them. So I see after 35 years time this dealership has not improved regarding customer service whatsoever! I will not ever go back and I suggest the following: Always write down your mileage upon entering service of your vehicle wherever that may be. When my 1989 Z24 entered service (for catalytic converter replacement noted prior) it had almost a full tank. However when I finally received it 5 days later it was almost on empty. *I was told, "Well, sometimes the mechanics will go out for lunch". Also read your paperwork, especially in a military town. With our great servicemen coming and going (here today gone tomorrow), a lot of businesses have gotten used to taking advantage of them. Be certain to get everything in writing and likewise read everything! Don't be made a fool like I was! at Powers-Swain!

Talked with service manager about paint peeling off my... - Jeffrey Higel

Talked with service manager about paint peeling off my 2017 GMC truck, 8spd transmission shutter. Nothing covered by warranty. Rude with a attitude.no help

Tyler was phenomenal when helping my daughter and I - wilsonlarue

Tyler was phenomenal when helping my daughter and I choose a vehicle. The process was seamless and everyone was extremely nice. Tyler has continued to help us with questions etc after my daughter owning the car for 2 months. He is prompt with getting back to me and is always willing to help. That is what I call EXCEPTIONAL customer service. When I decide to buy myself a new car, I know exactly where I will be going and who I will ask for. We can’t thank Tyler enough for all of his help. He went above and beyond and we are truly grateful.

Best Car Buying Experience EVER - Bumblebee

Only dealership I really trust when it comes to car buying. They are Honest and dont play no games. No Gimmicks, No Hassals. Just pure Honesty

Exceptional buying experience! - nctrader

Great customer service with no hassle or sales pressure. Completely satisfied with overall transaction and detailed customer service received from Scott Watts at Empire. I would recommend Empire for any new car buyer.

professional - ranger

Everyone was helpful and professional. Was taken in on time and vehicle was ready in a timely manner. Everyone interacted with me while in waiting room.

The experience that I had when I purchased my car was - Lu Anne Cox

The experience that I had when I purchased my car was incredible. The personnel were all very friendly and knowledgeable. My salesperson Mark Brown was exceptional. He went beyond to help me with my purchase. I would recommend Bord Automotive to everyone that needs a new vehicle.

Best Buying Experience We Have Ever Had! - sandyclogan

This was by far our Best Buying Experience. This dealership not only had a family atmosphere but everyone was courteous, helpful and friendly. Our sales person, Katie Reid, was a breath of fresh air. She was very friendly, knowledgeable and helpful in every way. It was a pleasure working with her. Our finance person, Greg Goode, made the signing of the paperwork a delight. He was quick to answer any and all questions that we had. Thankful for the positive experience. We found this dealership to be honest, customer friendly and a place of integrity. We felt no pressure from anyone to make this purchase. That was a first for us!

Chris went above and beyond making sure that he brought - kkorky74

Chris went above and beyond making sure that he brought out several choices of vehicles he listened to my needs and wants was one of the best experiences I've had buying a vehicle

i ordered a car from them and everything was perfect. - jmedodd

i ordered a car from them and everything was perfect. Jared Breedlove was great to work with. I would highly recommend them.

New Car Purchase - stegall7

My husband and I shopped around for the perfect car fitting our new needs as parents. We needed something with more space, at a good value, and decent gas mileage. We ended up at Gaye Chevrolet in Marshville, NC. Kevin was our sales assoicate and he was excellent. He answered all our questions and then some that I didn't know to ask! He helped me compare the competition and proved that we were making the right decision for us! I know that I can call Gaye anytime that I have questions or concerns. My husband and I are thrilled with our new purchase!